Help please with Email

[John Burt]

Hi All thanks in adavnce,
My MS Outlook 2003 will receive but can't send e-mails. when it tries do do a send/receive it says it's sending message 1 of 1 but there is none there. I've already tried disabling outgoing e-mail scanning in case Norton was messing with it and I'm pretty sure that all my account settings are OK. I'm stumped now thats the limit of my knowledge.

[Luckypants]

Is this pukka Outlook or Outlook express?

Has this ever worked or are you still trying to set it up?

What recent changes have you made (if any)?

Do you have all the documentation sent to you by your ISP with regards to email?

Let us know and we can probably help.

[Stig]

Outgoing Mail Server.

My server requires authentication.

Is this box ticked :?:

That's about all I know. I had this exact issue and found out this was what was wrong.

[John Burt]

Cheers Big Ape but it ain't that; Pukka Outlook 2003, worked for ages then stopped - no changes made can receive e-mails but not send it looks like the server is timing out whilst outlook is trying to send a message that I can't see (or doesn't actually exist).

[Ace-T]

Try the TechNet Forums on MS.com. This thread may help too.

http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=2177843&SiteID=17

Who is your ISP btw?

Trace

[rpwoodman]

I'd be inclined to check if it's a client or server issue - send an email manually via SMTP.
Some straight forward instructions at:

http://www.activexperts.com/activemail/telnet/

[John Burt]

Many Thanks, nothing working so far - phone call to ISP (orange) next and then it's a re-install of Office for me.

[Mr Toad]

The mrs had that problem a few months ago
It sorted itself out after a couple of days, so I guess it's something to do with your ISP having a problem

[TSM]

try runing this in Start->Run

telnet smtp.orangehome.co.uk 25

If the window opens up then closes then there is a problem, but it should open up then the top line will say somthing about freeserve (orange uses the freeserve/wanado platform).

The orange smtp server has changed from smtp.orange.net to smtp.orangehome.co.uk.

http://help.orange.co.uk/sessionBegin.do?solutionId=kb4473

[timwilky]

I agree with TSM, attempt to simulate a SMTP session using the telnet port 25 to your service provider.

Now then. When things started failing on my smtp I found it was the sneaky gits at McAffee to blame. their virusscan was blocking tcp port 25

[Stig]

I agree with TSM, attempt to simulate a SMTP session using the telnet port 25 to your service provider.

Now then. When things started failing on my smtp I found it was the sneaky gits at McAffee to blame. their virusscan was blocking tcp port 25

Errr yeah, that'll be it. Now why didn't I think of that before. :?:

Ah yes I remember now. It's cause I know F.... all about what they are talking about. :lol:

[timwilky]

Don't worry Simon.

Using telnet with an address and tcp port number is an easy way to check routing firewalls and existence of a remote listener service.

for instance if you were having problems talking to the forum and wanted to check if there was something wrong at a network level. a quick "telnet forums.sv650.org 80" from a command prompt would check there is nothing blocking the routing etc.

[TSM]

Don't worry Simon.

Using telnet with an address and tcp port number is an easy way to check routing firewalls and existence of a remote listener service.

for instance if you were having problems talking to the forum and wanted to check if there was something wrong at a network level. a quick "telnet forums.sv650.org 80" from a command prompt would check there is nothing blocking the routing etc.

yep but with telnet to the forum you will have to the put GET / afterwards to get the server to show the output to the telnet session.

[timwilky]

True, true TSM. I wasn't going to go into the protocol dialogs as I think we have already ventured into extreme geekdom simply by knowing telnet can be used for anything more than a terminal connection to a geeky computer system.

although in my example you would get the connection. This to me is enough to indicate that the remote listener has accepted the connection and forked the appropriate handler and thus we again venture into geekdom.

Nuff said. It is a very useful diagnostic tools only used by yup you guessed. Geeks

[TSM]

True, true TSM. I wasn't going to go into the protocol dialogs as I think we have already ventured into extreme geekdom simply by knowing telnet can be used for anything more than a terminal connection to a geeky computer system.

although in my example you would get the connection. This to me is enough to indicate that the remote listener has accepted the connection and forked the appropriate handler and thus we again venture into geekdom.

Nuff said. It is a very useful diagnostic tools only used by yup you guessed. Geeks


Ahh yep, too geeky

Anyway for everyone else, in a telnet session, as long as it does not close imediatly or just stick on "Connecting to ....." but moves to somthing else then the remote computer is there, if it does the prev mentioned things then there is an issue.

Just a note, on vista you cant put telnet into the run type box in the start menu, it does not work, you have to type "cmd" first then type the telnet bit in from the command line.