cb5_keith
20-04-08, 10:34 AM
Ordered my helmet from them...
After a confirmation of order email, i sat back and waited with excitement for my knew lid, which i've wanted for a fair few years. First time I saw Kagayama racing...err...think I was 16 or 17, I thought he was the dogs b*llocks...I wanted his helmet...it's beautiful...well maybe not beautiful, but there's just something about it. Anyway enough about that.
A weeks passed and it's not arrived. So I emailed BigBikeBook asking for any information of my order. Apparently, in a very informal and unprofessional email, with bad spelling, grammar and use of English, they explained that they had tried to process my card details three times on various occasions. If it doesn't work the first two times, what's to say it will work on a third try?
Anyway, I feel that if the details didn't work the first time, they should have contacted me via phone, as my number was left on the order form. It took me to contact them to find all of this out. Waiting to call them tomorrow to sort all of this out as they have failed to contact me again.
Anyone dealt with this company? I'm sure they are fairly new - my order number was 190... They do have some good deals and offers, so by all means check out the website, but be prepared for some shoddy customer service.
After a confirmation of order email, i sat back and waited with excitement for my knew lid, which i've wanted for a fair few years. First time I saw Kagayama racing...err...think I was 16 or 17, I thought he was the dogs b*llocks...I wanted his helmet...it's beautiful...well maybe not beautiful, but there's just something about it. Anyway enough about that.
A weeks passed and it's not arrived. So I emailed BigBikeBook asking for any information of my order. Apparently, in a very informal and unprofessional email, with bad spelling, grammar and use of English, they explained that they had tried to process my card details three times on various occasions. If it doesn't work the first two times, what's to say it will work on a third try?
Anyway, I feel that if the details didn't work the first time, they should have contacted me via phone, as my number was left on the order form. It took me to contact them to find all of this out. Waiting to call them tomorrow to sort all of this out as they have failed to contact me again.
Anyone dealt with this company? I'm sure they are fairly new - my order number was 190... They do have some good deals and offers, so by all means check out the website, but be prepared for some shoddy customer service.