600+
25-04-08, 12:09 PM
I am posting on the back of a thread from last week when somebody was looking for a discount code to buy of them. I used the same code to buy of them a pinlock visor with an insert for my AGV Helmet.
I placed my order on Monday 14th and I received on Friday 18th. Opening the envelope I find a NON pinlocked visor ie not drilled. When I placed the order I specifically asked for one already drilled and was told no problem we will send you an already drilled one. Great I thought! Thnx.
It's now Monday after the weekend when I ring to ask that I send it back as it is not drilled for pinlock. Surprise surprise the lady I initially spoke to is not around. So I agree to send it back to be pinlocked.
Called today and the visor has been received BUT the lady on the phone (to whom I spoke on Monday about the return) is asking me for a further £5 for them to pinlock it!!!
Notice how in all the above and in all the conversations I've had with them there is no mention of this charge. I know it's on their site but since I placed the order over the phone and charged over the phone I wasn't advised of it and obviously why should I pay for it??!!
My initial order as placed was not fulfilled and I shouldn't have to pay anything extra. It is not about the £5 it's about the principal behind it. Their mistake yet they fail to admit it and on top knowing that I already have half the package they take advantage of that. I was offered a full refund but that wouldn't give me a pinlock visor now would it?
Obviously calls are not recorded and the lady I placed my order with was for the 2nd week absent....so no way I could have "won" this.
Overall it's a cr@p way of dealing with a customer! Personally I would have done the drilling for free if it was my business! Can't see how it would cost them £5 but hey.....
Rant over!
I placed my order on Monday 14th and I received on Friday 18th. Opening the envelope I find a NON pinlocked visor ie not drilled. When I placed the order I specifically asked for one already drilled and was told no problem we will send you an already drilled one. Great I thought! Thnx.
It's now Monday after the weekend when I ring to ask that I send it back as it is not drilled for pinlock. Surprise surprise the lady I initially spoke to is not around. So I agree to send it back to be pinlocked.
Called today and the visor has been received BUT the lady on the phone (to whom I spoke on Monday about the return) is asking me for a further £5 for them to pinlock it!!!
Notice how in all the above and in all the conversations I've had with them there is no mention of this charge. I know it's on their site but since I placed the order over the phone and charged over the phone I wasn't advised of it and obviously why should I pay for it??!!
My initial order as placed was not fulfilled and I shouldn't have to pay anything extra. It is not about the £5 it's about the principal behind it. Their mistake yet they fail to admit it and on top knowing that I already have half the package they take advantage of that. I was offered a full refund but that wouldn't give me a pinlock visor now would it?
Obviously calls are not recorded and the lady I placed my order with was for the 2nd week absent....so no way I could have "won" this.
Overall it's a cr@p way of dealing with a customer! Personally I would have done the drilling for free if it was my business! Can't see how it would cost them £5 but hey.....
Rant over!