Just picked up new bike, now dealer wants more money!

[arenalife]

Just picked up a new Transalp XL700 yesterday to replace my previous collection of bikes, great bike so far vroom vrroom vrooom. Anyway, I had about ?500 of accessories fitted and the dealer has rung up today to say they undercharged by ?100 and could they have it please!?!

I'm not keen (not surprisingly!) as I asked for a price of the bike on the road with those accessories and I signed and paid for what they asked. It's not my fault their sales newb made a mistake. It's quite possible their terms and conditions have an 'errors and omissions excepted' paragraph saying I might still be charged the money but they'd be pretty extreme to pursue it legally for ?100. Anyone got any experience of this? Obviously I have to go back in 500 miles for the first service and don't want a mighty confrontation or them not releasing the bike back to me or something....

I've said I'll look into it for now, the tone of the guys voice said they were screwed up the wall but seemed like they were asking anyway.

[fizzwheel]

Their mistake, not yours, I'd tell them politely that you signed paperwork agreeing a price and thats the price you are sticking to. If you're that worried then take the bike somewhere else for its first service...

[neio79]

their mistake your gain, you bought it at that price in good faith. as for the service unless they are doing the firt one for free take it else where. or tell them you wil pay the 100 quid if they do the first service free!!

[muffles]

I don't think you should pay, but it's a difficult one if you want to take advantage of a free first service (presuming that's similar to the Suzuki first service set up where it's guaranteed as part of buying a new bike).

Perhaps just trying to keep it civil would work, rather than being aggressive in rejecting their demand? Maybe even an excuse, e.g. you don't have the money (said in addition to something like "I understand your position but I agreed this price so I'm very reluctant to pay any more").

[arenalife]

The first service is free labour, I need to pay for the oil and filter only. The first service was always going to be a sticking point too as the alp needs valve clearances checked according the schedule but most dealers like to skip it (cos it means taking things to bits, tank off, panels off etc and they just want to change the oil).

[Gene genie]

i recently had my sv seviced and mot'd. they provided me with a brand spanking new bike while they had mine. i have been getting to know the dealer and now and they recognise me when i walk in which is just the type of customer service i want.
when i paid for the work we were talking and what not which is why they forgot to charge me for the mot. i only noticed when i arrived home. i went in the next day and paid what i owed. they were grateful and discounted the fee.
people make mistakes, if they didn't they wouldn't put erasers on the end of pencils.
i think its your decision. offer it in good faith provided you get something in return.

[hovis]

which dealer?

i would just tell them that you paid what you were quoted, and its their mistake......... although they might take this into account when they get the bike off you for servicing

[Wayluya]

If you agreed to buy the bike and accessories for ?4,500 and then yer paid only ?4,400, then you underpaid them.....and you owe them ?100. (How / why they let the goods out of the shop without full payment is largely immaterial).

However, if they agreed to sell you the bike and accessories for ?4,400 and yer paid that amount, then they may have undercharged you from what they intended to (who knows what their profit margin is meant to be?).....but you do not owe them anything.

I am guessing you got an invoice at the time of sale.....whatever the figure is at the bottom is what you owed. (obviously if their are a number of figures that do not actually add up to the total it becomes arguable what was meant to be paid!).

In practice a bit tricky cos' yer don't want the Salesman (who may have lost commission?) to p#ss in your tank on 1st service :rolleyes:......I would play it polite and nicely and simply assure them that the deal was for the amount you paid (and if yer paperwork backs it up mention it - otherwise don't :))......push comes to shove offer to give the bike back, in exchange for ALL your cash back :cool:

Not bikes, but I have quoted fixed prices to folk before and dr#pped a b#llock (GBP100? - I wish!!) - but I stick to the deal, even where only on a handshake, albeit I do let the other party know!!......if no cash at least a bucket of brownie points - which are useful to later redeem with punters......of course not every business sees things beyond very short term..........

[simonthepost]

If you agreed to buy the bike and accessories for ?4,500 and then yer paid only ?4,400, then you underpaid them.....and you owe them ?100. (How / why they let the goods out of the shop without full payment is largely immaterial).

However, if they agreed to sell you the bike and accessories for ?4,400 and yer paid that amount, then they may have undercharged you from what they intended to (who knows what their profit margin is meant to be?).....but you do not owe them anything.

I am guessing you got an invoice at the time of sale.....whatever the figure is at the bottom is what you owed. (obviously if their are a number of figures that do not actually add up to the total it becomes arguable what was meant to be paid!).

In practice a bit tricky cos' yer don't want the Salesman (who may have lost commission?) to p#ss in your tank on 1st service :rolleyes:......I would play it polite and nicely and simply assure them that the deal was for the amount you paid (and if yer paperwork backs it up mention it - otherwise don't :))......push comes to shove offer to give the bike back, in exchange for ALL your cash back :cool:

Not bikes, but I have quoted fixed prices to folk before and dr#pped a b#llock (GBP100? - I wish!!) - but I stick to the deal, even where only on a handshake, albeit I do let the other party know!!......if no cash at least a bucket of brownie points - which are useful to later redeem with punters......of course not every business sees things beyond very short term..........

I agree totally, if the price you paid is the price quoted then legaly they have to stick to it, seek advice from the CAB if in doubt

[arenalife]

Thanks for your opinions, same as mine really. Yes Wayluya, the price I paid is what is detailed on the order form and signed by the salesman and myself. Nearly 6k ipaid in full, they're not having another 100 notes to cover themselves!

[skidmarx]

simple really, if you can afford it pay 'em, if you can't tell them and don't. If you can afford it you'll get yours eventually, what goes around comes around

[Lozzo]

Go 50-50 with them. Tell them you can appreciate they made a mistake because everyone does from time to time, but you're not prepared to cover all their screw up because you only budgeted for the amount you paid.. However, by showing you'll meet them half way you're keeping yourself sweet with them and you never know when you'll need a warranty job doing.

[sv-robo]

their mistake your gain, you bought it at that price in good faith.

+1 so tell em to f-coff.

[kitkat]

if it was the other way around would they be coming to you to say, we overcharged you, here have some money back, I dont think so. Their fault, tough.

[wyrdness]

Tell them that you're willing for them to take you to a small claims court. If you can prove that you paid the quoted price then the court may agree with you.

[sinbad]

This would seriously **** me off if I were in your place. They should be too embarassed to even mention it to you I reckon.

I would say "No, I paid what we agreed I would have to pay. If you're not happy with that then give me all of my money back and you can have the bike back. Otherwise I expect to be treated as a valued customer not like someone that has actually done you a dis-service by lumbering you with my business!".

Contact Honda if you're concerned the dealer will respond badly.

Congrats on the new bike btw.