Ed
26-06-08, 02:52 PM
We had a failry slow broadband in the office and it creaked a bit but at least it worked. We upgraded it to 8Mb.
So - BT have cancelled our old account and opened a new one - why they do this defeats me. Especially given that I pay through the nose for a static IP address as our case management software needs one - meaning that clients can use Fileview and see what's going on on their files. Well now they can't, as BT have f*cked it up. We can't get it back for at least 2 days, it won't be the same address either, meaning I have to contact the Fileview provider and pay them to modify. Cue client complaints.
Why do they do this? I didn't ask them to cancel my static address. Taken all morning and much of the afternoon to sort out, nobody pays me for downtime. I'm only posting this because we have a new non-static address. :smt013
So - BT have cancelled our old account and opened a new one - why they do this defeats me. Especially given that I pay through the nose for a static IP address as our case management software needs one - meaning that clients can use Fileview and see what's going on on their files. Well now they can't, as BT have f*cked it up. We can't get it back for at least 2 days, it won't be the same address either, meaning I have to contact the Fileview provider and pay them to modify. Cue client complaints.
Why do they do this? I didn't ask them to cancel my static address. Taken all morning and much of the afternoon to sort out, nobody pays me for downtime. I'm only posting this because we have a new non-static address. :smt013