View Full Version : Royal Mail advice...
Now, I'm not sure what to do about this. Part of me wants to complain, but part of me can't be bothered as not much will happen about it.
So I thought I'd ask the consensus of the .Org. :)
Basically, I knew I had a package coming to me, and knew that the package would be getting sent recorded delivery. The reason for this is that it contains a certain amount of cash (notes).
Today, the letterbox went flappity-flap, and something landed on the carpet behind the door. Turns out, it was the package I was expecting recorded delivery. But I didn't sign for it.
Now, on the label for this recorded delivery, there's 2 separate barcodes with rip-tags, and the DW.... serial number. Next to this serial number, are written the words "SIGNED FOR."
Just for clarity, I haven't signed for this package. But yet I have it in the house, and the postie hasn't bothered even knocking on the door. It was just shoved through the letterbox & by the time I'd got to the door to query this, he'd scarpered.
So. Complain, or not complain? I'm more than a little concerned about post being delivered when it requires a signiture, but not getting a signiture.
Technically, as the cash inside is insured, I could claim on the insurance I suppose. But that's more effort than I'm prepared to put in, and it's technically fraud anyway.
So, anyone have any opinion on it?
dirtydog
14-02-09, 11:22 AM
I wouldn't bother, you got the package so what's the problem?
Biker Biggles
14-02-09, 11:35 AM
At least it got delivered to the right address.I often seem to not get post these days,and I often get post clearly addressed to somewhere else.
I guess thats the price we pay for a "modernised" postal service,just like we pay for every other public service that has been hijacked by performance management.
DarrenSV650S
14-02-09, 11:37 AM
What good is a signature going to do anyway? Anyone can sign it. They're not going to ask for your ID and check the signature are they?
I wouldn't bother, you got the package so what's the problem?
That's part of my feelings on the subject. On the other hand, if no-one bothers to complain, then the below will continue to happen...
At least it got delivered to the right address.I often seem to not get post these days,and I often get post clearly addressed to somewhere else.
If youa re of a devious mind then i would say it hasnt been delivered. If its special delivery, then its insured so calim off that for the trouble. However, this is fraud and no way would i condone that at all...now way ;)
kwak zzr
14-02-09, 12:04 PM
the bar codes should have been torn off, one for the counters when posted and one for the posties record when delivered, the person that posted it hasnt had the service they paid for, recorded delivery is just a proof of signature (not insurance for money) registered post or special delivery should have been used for posting cash.
Spikenipple
14-02-09, 12:09 PM
IIRC Royal Fail postal insurance specifically states that cash is not covered if it gets 'lost' anyway. I'm not sure if this is the case for Special Delivery however.
If it's turned up and you've received it regardless of a signature, I wouldn't bother complaining about it. All they'll do is send a ****y little letter apologising, and won't actually do anything about it.
the bar codes should have been torn off, one for the counters when posted and one for the posties record when delivered, the person that posted it hasnt had the service they paid for, recorded delivery is just a proof of signature (not insurance for money) registered post or special delivery should have been used for posting cash.
I was hoping for a reply from you. :)
Given that information, I'll post the envelope back to the sender and let them take up the issue with their local post office (where it was sent from - WF13 btw FYI kwak).
As they told me that they've paid for it to be insured "just in case" - and you've said recorded delivery doesn't offer that, they've either misunderstood the person behind the counter, or been charged for something they haven't got.
Also throw in the fact that the person behind the counter didn't rip the barcode off, could add weight to their complaint.
Saves me bothering as I'm not that fussed (as already said, I have the package), but someone somewhere will at least get told they screwed up.
Can't fix a problem if you don't know it exists afterall. :)
If it's turned up and you've received it regardless of a signature, I wouldn't bother complaining about it. All they'll do is send a ****y little letter apologising, and won't actually do anything about it.
Again, that was my thought. But if the person behind the counter has advised the sender that it would be covered, and hasn't fulfilled their role in the process by not removing a barcode, then IMO, that person should receive a complaint from the sender.
Face to face is always a better way to air grievances anyway.
kwak zzr
14-02-09, 12:16 PM
id complain, someones not doing there job right, postie prob didnt bother with signature because it hadnt been recorded at counters anyhow.
jamesterror
14-02-09, 12:33 PM
id complain, someones not doing there job right, postie prob didnt bother with signature because it hadnt been recorded at counters anyhow.
Yeh indeed, I'd do the same.
Worse risk if your not covered and lose out all together.
I tend to use private courier rather than RM now for parcels. (www.parcels2go.com (http://www.parcels2go.com))
I wouldn't ever ever ever send cash by post. Why would anyone need to send cash in this day and age?
Post Office/Mail practices do sometimes give the impression of being dodgy (note I said "give the impression", no accusations).
I once made a complaint using the on-line service. Our post was being delivered by a variety of oriental/asian/eastern european/african youngsters wandering around with handfuls of letters apparently putting them through doors totally at random.
I received a reply saying that staff at the local office had been appropriately "retrained". Never happened again. It's sometimes worth complaining, at least powers that be in the complaints dept get an idea of what is going on and where.
xXBADGERXx
14-02-09, 12:39 PM
Leave it be and let the guy keep his job . Anyway I`m glad you got the cash I sent you , when do I get my Illegal goods Baph ?
kwak zzr
14-02-09, 12:40 PM
Yeh indeed, I'd do the same.
Worse risk if your not covered and lose out all together.
I tend to use private courier rather than RM now for parcels. (www.parcels2go.com) (http://www.parcels2go.com))
i didnt say this but, CITY LINK ARE VERY GOOD TOO :)
I wouldn't ever ever ever send cash by post. Why would anyone need to send cash in this day and age?
The person in question (sender) doesn't have a bank account, and for reasons I won't go into, would rather not have one.
I also feel I'd better state that the cash received is in no way dodgy/illegal. I know how the above reads, but still.
It's sometimes worth complaining, at least powers that be in the complaints dept get an idea of what is going on and where.
+1.
Leave it be and let the guy keep his job . Anyway I`m glad you got the cash I sent you , when do I get my Illegal goods Baph ?
:lol: Send me cash if you want. :p
Don't get me wrong, I'm not saying anyone should be sacked over this - I really can't even be bothered complaining myself.
I just think that, as embee said, someone should know that things have screwed up.
xXBADGERXx
14-02-09, 12:44 PM
I know Baph but some posties tend to do people a favour in a way by saving you the hassle of going to the office to get it rummaged out of a big old pile and signed for . If it had gone missing and not turned up anyway or was removed from your premises in some way then you are covered , so no harm no foul eh :)
kwak zzr
14-02-09, 12:45 PM
special delivery and registered post are very good services for sending money and are fully insured, Royal Mail pride there selfs on these services and take it very seriously if things don't go to plan.
just an example - we found a special delivery (next day) item in our office which had missed dispatch (north west midlands mail centre) this item did infact have to be delivered in the north wales region, Royal Mail sent a van and a driver the whole journey just for this one letter.
If it had gone missing and not turned up anyway or was removed from your premises in some way then you are covered , so no harm no foul eh :)
You haven't read kwak's post have you? :p
It was sent Recorded Delivery. I know the sender went into a post office (I know which post office too, but that's not the point), and asked for it to be insured up to the value of £x due to the fact it contains cash.
I know how much they paid for this to be sent, which would include payment for insurance.
According to Kwak, Recorded Delivery is a signiture, it doesn't insure the goods contained at all.
So I wouldn't of been covered if it hadn't arrived, but the sender still paid for that cover.
It might be me being overly suspicious, but if the counter staff that initially took the package from the sender didn't pull the barcode off to record the transaction properly, why didn't they do this? Did they conciously over-charge the sender? Or was it simply an oversight?
captainsmelly
14-02-09, 12:48 PM
I'm a postie, I very rarely take signatures for recorded deliveries for a couple of reasons.
Firstly, they (sigs) are pretty much meaningless. A scribble on a piece of paper could be done by anyone. Very few people bother to clearly print their name on the form so how much proof of delivery is a squibbley line worth? A lot of customers actually sign the sheet, and then claim they haven't received anything.
You would be surprised also at the number of people that whinge at us for waking them up or disturbing them from jeremy sodding kyle, when we are trying to do a good job for once.
A lot of the time the postie will put things like this through your door to save you having to go to the office and pick them up, particularly if he likes you/you're a christmas tipper.
Another reason is lazyness. It takes 2 or 3 minutes to get a signature, more if you are out. Most offices are job and knock so rushing through 10 recorded deliveries will save us a lot of time. TBH this is my main motive for being a bad postman.
As far as complaining goes, it will be a waste of your time. Almost certainly nothing will be said to the postie, and customer services are a nightmare to deal with.
petevtwin650
14-02-09, 12:48 PM
However, this is fraud and no way would i condone that at all...now way ;)
I totally agree.:mad:
MR UKI (1)
14-02-09, 12:52 PM
special delivery and registered post are very good services for sending money and are fully insured, Royal Mail pride there selfs on these services and take it very seriously if things don't go to plan.
just an example - we found a special delivery (next day) item in our office which had missed dispatch (north west midlands mail centre) this item did infact have to be delivered in the north wales region, Royal Mail sent a van and a driver the whole journey just for this one letter.
Granted, that's excellent service, but you do wonder why Royal Mail are losing money :rolleyes:
As far as complaining goes, it will be a waste of your time. Almost certainly nothing will be said to the postie, and customer services are a nightmare to deal with.
TBH, I couldn't give much of a crap as to what the postie did, that was just the initial spark to start me thinking.
The problem lays with the counter staff that took the package from the sender.
Our postie is usually spot on, haven't had a problem other than this package.
As kwak has said, if the counter haven't bothered to record it properly, why should the postie bother getting a signature? Afterall, it's just a waste of time (as you rightly said) in this instance, as there'd be little or no tracking anyway due to the counter staff.
It's the fact that I know the sender asked for it to be insured, and it apparently wasn't that's the issue.
kwak zzr
14-02-09, 01:11 PM
how much £££££ was involved baph? just reading the RM site and recorded does include standard cover for up to £36 the same as standard parcels, all the info is here -
http://www.royalmail.com/portal/rm/jump2?catId=400028&mediaId=500201
kwak zzr
14-02-09, 01:12 PM
altho trying to claim back on this cover is a minefield and without those signatures or barcodes u got no chance.
how much £££££ was involved baph? just reading the RM site and recorded does include standard cover for up to £36 the same as standard parcels, all the info is here -
http://www.royalmail.com/portal/rm/jump2?catId=400028&mediaId=500201
Cheers for chasing kwak - you're going to more effort than I can be bothered. :lol:
If the limit is £36, the sender would of been mighty miffed if it had grown legs. It was a little more than that. :lol:
kwak zzr
14-02-09, 01:17 PM
special delivery all the way then mate.
petevtwin650
14-02-09, 01:19 PM
In my local sub, they give you the R/D bit to fill in yourself if they're busy, so imagine this scenario.
Sender asks to send envelope R/D. the counter staff, being busy, supplys the sticky bit to sender. They go off and fill in the details and stick it on the envelope, then, not understanding the system, just pop it in a letterbox, genuinely thinking that it's R/D now.
Possible Kwak?
kwak zzr
14-02-09, 01:23 PM
that bit shouldnt be filled in by the sender, the counter staff aint doing there job no matter how busy lol.
Possible Kwak?
I see where you're coming from Pete, but not really applicable.
The sender is someone that lives in the back of beyond, so far away from civilisation that they don't even have sticks. :lol:
He asked how he could get the money to me, as face to face meeting to hand over wouldn't be practical to either of us. So I suggested he went to the post office & had a chat to them about the best way to post it (I didn't want to be in the position for the sender to say "Well I sent it how you said, if it hasn't arrived, that's your problem" - so I was very careful in my instruction).
The sender then told me it'd been posted (yesterday at 12:30), and told me that they'd insured it for the value it contained.
Knowing what the sender is like, if the post office were busy, he'd of stood in line 3 weeks if that's what it took. :lol:
petevtwin650
14-02-09, 01:25 PM
Mine have actually given me some so I can fill everything in at home and just take it round ready to go.
This is when I was going in regularly sending SV bits off.
kwak zzr
14-02-09, 01:25 PM
mind you the amount of counters that the RM are shutting i bet the staff ain't got that much job satisfaction either.
2 weeks ago we announced to the staff 2 million profits for the business, last week i got a letter asking if id like voluntary redundancy?
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