Suzuki Customer Service

[2mths]

I just had a call from Suzuki customer services in response to a query I made online at the weekend. I'm well impressed and I wanted to say so.

The online form is a bit of a ball-ache to fill in (need chassis no. etc) but I suppose that filters out a lot of time wasting requests. The result was contact in person (I was expecting and email at best) within 1 working day.

[Dave20046]

anywhere needs the chassis number really, local shops ask for it too. Not that much of a pain if you know where your v5 is (my usual issue lol) or look on the bike. What was your query about and how did they resolve it so well?

[2mths]

I wanted to know the paint code for my bike. I got the chassis no. out of the Service Book or V5 (not sure which) but that would stop me making a request while I was at work say.

I was impressed by the fact that they responded so quickly (1 working day is very good to an online info request) and by phone (more expensive than by email).

[the_lone_wolf]

I wanted to know the paint code for my bike. I got the chassis no. out of the Service Book or V5 (not sure which) but that would stop me making a request while I was at work say.

Colour code of mine was on the inside cover of the service book, on the same sticker as the VIN / engine number..

[2mths]

Colour code of mine was on the inside cover of the service book, on the same sticker as the VIN / engine number..
Well mine wasn't.

My point was that I wanted to give them some recognition for a job (no matter how small) well done. People are often only minded to criticise and complain about things and like to redress that a little by commenting when people or companies exceed expectations.

[Dave20046]

yeah worth it, what with m & p, and HEL/goodridge etc. all popping up here getting a (well deserved) slagging off. I was actually thinking earlier how many companies actually get praise. So far I've got kriega and scottoiler. 2 all :)