well arnt r and g a wonderful bunch

[mikelcfc]

few days ago i sent r& g an email thanking them for there great products as there crash bungs saved my leg in my crash, i sent them photos of there crash bungs etc... got a email today aying that if they can put my comment n there website then i can have a free set of crash bungs... needless to say there are now on there way :) just a nice gesture me thinks:)

[Spiderman]

Always good to have good PR, and freebies too of course :)

[Mr Speirs]

Do you think if I sent them an email saying that they failed miserably and when it broke off it then allowed a shower of sparks to fly off of the bike causing it to ignite and set alight that they would give me a new bike???

Na probably not.
Personally I think they need to rename them, to drop bungs or drop protectors.
As soon as you go down in a real life accident they have a tendancy to just snap off.

[muffles]

I really rate R&Gs customer service after my experience with them a couple of months ago.

I bought a replacement bung/bolt to replace one on my CBR that was slightly worse-for-wear following an off in January. Little did I know, the design had changed, and I had the old style. So they sent me the new style which wouldn't fit (was missing a piece that I'd normally already have as part of the new style kit).

I asked about this - their instructions online were for the old style too, which got confusing - and the end result is I ended up with the full new style kit (both sides) even though I only paid for a replacement bung & bolt. Basically £60 worth for £27 or whatever it cost me. On one of my calls to them I mentioned I was impressed and they said they just want to make sure the customer is happy! Well this customer IS happy! :D

[muffles]

Do you think if I sent them an email saying that they failed miserably and when it broke off it then allowed a shower of sparks to fly off of the bike causing it to ignite and set alight that they would give me a new bike???

Na probably not.
Personally I think they need to rename them, to drop bungs or drop protectors.
As soon as you go down in a real life accident they have a tendancy to just snap off.

I think it's really hit and miss myself, my off wasn't a drop - but it was only at 20mph and didn't have anything on the ground to 'catch'. The bolt bent on initial impact I think, so if it had gone further (cos I was going faster) I don't think it would have broken off.

[_Stretchie_]

I tried that with the manufacturer of my textiles when I came off, send them pics of the damage to the kit, the story of what happenend and that they were great, and did exactly what they were meant to...

Got a reply basically saying "Great, glad your OK and the kit did it's job.."

Oh well, you can only try can't you

[Mr Speirs]

Both myself and Binky have had accidents, mine was on the road and his was on track. We were going about 40 and 60 respectively and in both cases they snapped off on impact of the ground.

Both were different designs also.

I agree some people are lucky but on their website it seems to be mostly trackers that are the fortunate ones. Probabky cos they are already so low to the ground that there isn't much of a drop when they lowside.

[muffles]

I tried that with the manufacturer of my textiles when I came off, send them pics of the damage to the kit, the story of what happenend and that they were great, and did exactly what they were meant to...

Got a reply basically saying "Great, glad your OK and the kit did it's job.."

Oh well, you can only try can't you

That reminds me of a similar but different problem I had with my Joe Rocket textiles in my off in Jan. There is knee armour in the trousers, it is held in place internally by mesh (i.e. it's not abrasion resistant, etc, the relevance will become clear). The outer of the knee is a rough, thick, material which is obviously meant to be the abrasion resistant part, it's also in a kind of 'knee patch' shape - i.e. located around the knee.

When I came off, my knee touched the ground, the stitching all around the knee patch burst, and exposed the mesh holding the armour in place to the ground. This wore a hole in the mesh which was not far off being big enough for the armour to fall out.

I complained and said this is clearly a fault with the clothing, the outer protective material just came off and hung by the side while the mesh was exposed - if that armour had moved (likely in the scenario, I argued) that'd be my knee!

Their response was that I had good use out of it (2 months) and there are no guarantees about it's protective capabilites. Fair enough, but it's still a fault for it to fall apart in that manner IMO. Anyway I got nowhere, all fell on deaf ears, I got them to repair it for £30 and I'll never buy Joe Rocket again!

So that's my example of cr*p customer service, I guess :lol:

Both myself and Binky have had accidents, mine was on the road and his was on track. We were going about 40 and 60 respectively and in both cases they snapped off on impact of the ground.

Both were different designs also.

I agree some people are lucky but on their website it seems to be mostly trackers that are the fortunate ones. Probabky cos they are already so low to the ground that there isn't much of a drop when they lowside.

I haven't had any other experience other than my 20mph off, (un?)fortunately. I know that the bolts would need to bend to prevent frame damage, but I guess they have an issue with making them flexible but not breakable!

[mikelcfc]

Do you think if I sent them an email saying that they failed miserably and when it broke off it then allowed a shower of sparks to fly off of the bike causing it to ignite and set alight that they would give me a new bike???

Na probably not.
Personally I think they need to rename them, to drop bungs or drop protectors.
As soon as you go down in a real life accident they have a tendancy to just snap off.

well i was hit by a transit down the right hand side of my bike, the bung took the full impact of the van and was strong enough to shre the right wing of the van and although it was bent and battered, it was in one peice, then the otherside which hit the kerb was also bent but still in one peice.. will pop some piccies up later .. not got time now,,, the nasty place that is work is calling:(

[Mr Speirs]

I haven't had any other experience other than my 20mph off, (un?)fortunately. I know that the bolts would need to bend to prevent frame damage, but I guess they have an issue with making them flexible but not breakable!

My point entirely. They can't design them to withstand the initial contact with the road as they will end up doing more damage to the frame. So in relatively high speed situations say 40+ the force coupled with the speed are just going to snap it off. Thats why I reckon they should rename them.

well i was hit by a transit down the right hand side of my bike, the bung took the full impact of the van and was strong enough to shre the right wing of the van and although it was bent and battered, it was in one peice, then the otherside which hit the kerb was also bent but still in one peice.. will pop some piccies up later .. not got time now,,, the nasty place that is work is calling:sad:

I see what you are saying but I assume the van was travelling in the same direction? That would mean the actual difference in speed between the two contact points would be quite small.

[hovis]

that is good.

thumbs up R&G

[Baph]

My point entirely. They can't design them to withstand the initial contact with the road as they will end up doing more damage to the frame. So in relatively high speed situations say 40+ the force coupled with the speed are just going to snap it off. Thats why I reckon they should rename them.

I have to disagree there. I've no experience of R&G customer service, but with their bungs, I have.

A while back (at least two years now), I was having a spirited ride on a nice twisty road (Denbigh moors for the locals). It's a road I know well, but wasn't concentrating. I was coming into a corner that I was sure I was carrying too much speed for. I knew I couldn't scrub the speed in time, so I conciously made the decision to lowside the bike, rather than it hit the dry stone wall relatively upright.

The bike hit the tarmac at around 65mph, and my next memory is getting to the bike on my feet (I don't remember hitting the floor or getting up).

The bolt that holds the bung on to the frame was bent backwards to about a 45 degree angle, and the bung itself had suffered wear from scraping along the tarmac. My brand new high level can, thankfully, had been protected by the pointy pillion foot rest & old exhaust hanger. The only other damage, was the brake pedal which had snapped. The mirror had folded itself back & avoided any damage.

65mph tarmac interface, and I'll say it again, the sole damage was a bent bung, scratched exhaust hanger, and a broken brake lever.

I still haven't replaced that bung yet. It's on my todo list though.

I fully acknowledge others have had bad experiences with R&G bungs (at various speeds), but I haven't, quite the opposite.

[mikelcfc]

My point entirely. They can't design them to withstand the initial contact with the road as they will end up doing more damage to the frame. So in relatively high speed situations say 40+ the force coupled with the speed are just going to snap it off. Thats why I reckon they should rename them.



I see what you are saying but I assume the van was travelling in the same direction? That would mean the actual difference in speed between the two contact points would be quite small.

nope was in the opposite direction , police classed it as a head on but it was more on the 45 degree angle hitting the side pannel first then the crash bung

[mikelcfc]

few pics of the van, ( damage caused by the crash bung) and the crash bung itself

[Mr Speirs]

Jesus!! How did the van come off worse than the bike!!!
Well can't really argue with that can you?

I guess everyone has there own experiences. Just the two I've had ended with snapped bungs.

[mikelcfc]

i thought that, little bike big van and all .. all have different experiences on things i guess but thankfully mine was good:)

[rusty76]

alright Mike, hate to sound like a vulture, but I'll buy the curvy bungs off you if you do decide to buy the pointy...