View Full Version : Royal Mail Robbing B&5T&RD5!!!
Just got home and had a note through the door saying they had a package for me which needed to be paid for, at a cost of £1.08.
Went up there to pick it up and it is a letter, but as it is not flat and won't fit through their gauge thing it requires 8p more postage on it, so they charged me the 8p plus a further £1 administration charge for this.
What a load of robbing B&5T&RD5!!!
Discuss?
timwilky
12-08-09, 01:14 PM
Yeah I got done last year. a parcel to collect that owed
Turned out to be a birthday card with a badge the bulked it out.
Same at christmas, so they charge extra £1 for keeping it back at sorting office, but dont charge for taking a parcel back =\
Gazza77
12-08-09, 01:29 PM
Just got home and had a note through the door saying they had a package for me which needed to be paid for, at a cost of £1.08.
Went up there to pick it up and it is a letter, but as it is not flat and won't fit through their gauge thing it requires 8p more postage on it, so they charged me the 8p plus a further £1 administration charge for this.
What a load of robbing B&5T&RD5!!!
Discuss?
So you'd prefer them to put up the postage charge for all items to cover the cost of delivering things from people who are incapable of putting the correct value of stamps on instead?
We occasionally get underpayment notices at work - ie that we have underpaid. But we weight everything and we have one of Royal Mail's 'pricing in proportion' things so we can check for sizing etc.
Of course when you get the letters demanding £1.08 it's impossible to know what they are referring to let alone check the weight and size cos it was posted some days before. I think they send them out at random:rolleyes:
I had exactly the same happen to me. I knew the person sending it had paid enough postage but had to go and pick it up at a cost to me of £1.08!!! :rolleyes:
plowsie
12-08-09, 02:02 PM
That is the way the cookie crumbles unfortunately. It's 8p underpaid, so guess it is over 100g letter so therefore is classed as a large letter, the sender has sent it for standard small letter first class. The extra £1, is a handling fee.
Just got home and had a note through the door saying they had a package for me which needed to be paid for, at a cost of £1.08.
Went up there to pick it up and it is a letter, but as it is not flat and won't fit through their gauge thing it requires 8p more postage on it, so they charged me the 8p plus a further £1 administration charge for this.
What a load of robbing B&5T&RD5!!!
Discuss?Maybe so, however, it is the senders responsibilty to ensure the correct postage is attached. There are pretty clear rules with reagrds to the size of letters now etc, and even a perspex thingy that you can put them through to make sure, so blame the sender 1st as theya re the slackers, and the post office are just being the post offce!
Spiderman
12-08-09, 02:07 PM
Royal Mail are a huge operation but oh so crap at what they do most of the time. They let me down in a major way with their mail redirect service an it ended up costing me lots of money. When i tried to claim this money off them they passed me from pillar to post until i finally got thru to the CEO pa who was gobsmacked i was on her line with this issue. She promised me she would settle the matter immeadiately with a cheque.
She put me thru to another woman who said "yes can i help you?" and i was about to freak out, thinking i was back thru to the bloody call centre again. But the lady said "no, i'm supposed to write you a chque... but i wasn't told for how much". So just to see if she was serious i added £100 to the amount and got the cheque a couple of days later.
Pathetic way to run a business eh?
Royal Mail are a huge operation but oh so crap at what they do most of the time.
That's a rather sweeping statement, and one I've got to disagree with. I know a few people that work for RM (at various levels of the company).
A few bad things are bound to happen in a corporation as large as RM. But consider the amount of their services that do run smoothly, the number of letters any individual here has received sucessfully, and on time, compared to the number of times that individual has had reason to complain at RM (whether or not they did actually complain).
Then multiply that by the entire populace of the nation. Doesn't seem so bad now does it?
That's only talking about the postal service, as they've branched out into other things.
Back to the topic at hand, I don't consider £1.08 to be an unfair charge. If it were £25 or something similar to banking charges, then I'd be complaining. The £1 probably doesn't even cover storage, let alone carriage from the address back to depot, or the guys wages that gives the post over at the depot, or any of the other factors involved, such as writing to the adressee (ink, paper, postage of that letter etc etc). The 8p, was pretty clearly not paid initially, or this whole scenario wouldn't of happened.
our postie is great. He leaves parcels at the front door, puts letters that need to be signed for into the letter box. Postie we had in Scotland was a jobsworth. Was at the sorting office weekly to pick up stuff. sorting office only opened from 7-12 and it was a right pain trying to get there. I love my postman :-)
I love my postman :-)
Yet he clearly doesn't do his job properly. :confused: :lol:
Personally, the signed for letters, I'd be pretty narked if they were posted to me without a signature. There are times when even though the postie can hand me letters requiring a signature as he sees me outside, I'd still rather stop & sign them.
Yet he clearly doesn't do his job properly. :confused: :lol:
Personally, the signed for letters, I'd be pretty narked if they were posted to me without a signature. There are times when even though the postie can hand me letters requiring a signature as he sees me outside, I'd still rather stop & sign them.
he maybe doesnt stick to all the rules, but I get my post. I dont have to walk into town with the pram to pick up my post, if Im there I sign but if Im not he just pops it in the box. Glad he breaks some rules as it makes my life easier, as already stated, I love my postman:cheers:
captainsmelly
13-08-09, 04:33 PM
Only about 25% of underpaid letters get picked up on, the rest get posted unpaid/underpaid. Think of it this way and the handling charge is 25p. That's not much at all.
Regarding the posts about posties leaving parcels outside and posting signed for letters, they're not aloud to do that, and can get in a lot of grief for it but most postmen and women will do it. The majority of customers want it done this way, a lot even ask. Also it makes the job much easier and you finish earlier. But I'm not supposed to say that...
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