BT... You are a disgrace.

[454697819]

I had a very pleasant 3 years where I didnt need BT as I lived in leeds and everything was cable.

I now have the unpleasant mistake of having my phone and internet with BT.

Since day 1 they have completley messed everything up, not installing properly, billing incorrectly, not taking money when I have given them my details three times, failure to set up direct debits and finally last night they cut me off because I failed to pay my bill.

What they really mean is they failed to take the money AGAIN, so cut me off.

I really really really hate BT and thier stinking attitude. I will celebrate the day I am out of my contratc and can tell them to FO.

If anyone has the option between SKY and BT please please please do not use bt. they are expensive incompetant and rude.

This is my own opinion and not the opinion of sv650.org or any of its owners or moderators.

may they rot.

p.s does anyone know if I actually stand a chance of getting them to cancel my contract early as I have had such poor service.?

[davepreston]

since youve been cut off pay the bill and say you do not wish to be reconnected then phone sky or virgin that should be ok

[Viney]

Funny, the same thing happend to me with Virgin and the saem happened with my mate nad his Sky. So all in all, they are all rubbish!

Mines all sorted now though

[dizzyblonde]

only this minute BT have rung me to reduce my broadband charge:thumright:

I have had upsy downses in the long distant past with them when I first got connected the the twinternet, and a couple of months back when the bandwidth went haywire, but they've been the same as any other provider I shouldn;t wonder

[454697819]

its thier attitude that bites...

yeah yeah we f**kd up... but so what you cant escape.

blaaaaargh

[kwak zzr]

i had a BT line but moved it to tiscali for free line rental :) cant be bad its saving me £140 per year :)

[timwilky]

If you can get cable internet, dump all phones and go VoIP.

I checked my sipgate billing this week.
http://www.twsoft.co.uk/sv/sipgate1.png
So my total bill for 3 and half months is £8.84, just imagine what BT or virgin etc would have charged me in just line rental for that period.

[DanAbnormal]

I have to sat I've never really had any issues with BT. Be warned though, when you get those price reduction costs. What they sometimes fail to tell you is that it also means being tied into a contract for a further 12 months. I'm goign to try Virgin Media though as the BT broadbandis £26 per month and I am sure I can get cheaper. Fingers crossed!!

[timwilky]

IF you go VM, do not get their telephone. It is a rip off. they charge you 6p connection charge on any calls outside of any "free time".

[DanAbnormal]

IF you go VM, do not get their telephone. It is a rip off. they charge you 6p connection charge on any calls outside of any "free time".

Already have a landline with them (and a BT one too) as you had to have a landline with VM to get the TV deal.

[timwilky]

I cancelled my VM phone years ago once I was happy with the use of a VoIP system. I pay the standard VM television rates. They may tie you to a phone to get a new TV service. But don't hold you to it to keep it

[Von Teese]

Apparently some other providers are worse!

http://www.thehumorarchives.com/joke/NTL_Complaint

[ArtyLady]

only this minute BT have rung me to reduce my broadband charge:thumright:

.....

Same here couple of weeks ago!

I phoned them last year to say I was going elsewhere and they magically reduced my internet connection by about half! Could probably get cheaper elsewhere but better the devil you know and all that :thumbsup:

[DanAbnormal]

Same here couple of weeks ago!

I phoned them last year to say I was going elsewhere and they magically reduced my internet connection by about half! Could probably get cheaper elsewhere but better the devil you know and all that :thumbsup:

This is my main concern, they have been great for the past year and cheaper is not always better. I might just ring BT and tell them how hard up I am. Worth a try I guess.

[james160987]

tiscali for me, not one problem , once line speed dropped to 1 meg for some reason, phone call later, was up to 5, been that since,

bt have phoned 3 times to see if we want to switch, um

"chinease lady - you pay 19.99, we can do it for 9.99"

ok and what do i get with that

internet with 10gb download limit and unlimted weekend calls,

ok i pay 19.99 get unlimited calls anytime, unlimited internet, free calls to american mobiles and canada,

ok but we can do 9.99, 10 gb download limit,

thats no good to me then, call me when you can beat tiscali

in reguards with voip - still need landline, unless in cabled area

[Miss Alpinestarhero]

I haven't had a bad experience with BT but I must say that their phone/internet bills are flipping confusing..! :confused:

Me and Matt were with them for three years whilst at university and we would always get confused over how they worked out their charges. Calling them for an explanation didnt help either and I would just get frusturated and hang up. But we did end up being about £300 in credit once..!

Im now with Virgin Media and have unlimited broadband (cable) and phone acess (free unlimited calls to all landline phones in the UK) for around £30 a month. Not bad methinks

There is probably something, somewhere cheaper but Id much rather pay more for a good service.

OP - if BT suck that much then don't re-connect with them. Because they cut you off which can be interpreted as them terminating the contract for you.

Maria

[Baph]

As above, if you're unhappy with them, vote with your feet where possible.
That said, if you do want to, or have to stay with bt, but are having issues the service desk can't help with, drop me a pm (include either landline num or account num). A good friend of mine is high up in the ranks of bt.
I can't promise anything, but i can have a word in her ear. :)

[MiniMatt]

I've got to be a little careful I don't give too many details away on this one, but I happen to know of two incidents where the same business had all it's line's cut off by BT. All normal so far, but the business in question was a wholly owned subsidiary of BT :D

[custard]

bt are deffo rubbish

i get broadband with orange unlimited 8mb £5 per month. nice. uses a bt line and i am lucky if i get 1mb. the phone crackles and screetches at you when you pick it up, and if you do answer a call it boots everything off the network. and this is after they rectified a fault on the line...

[timwilky]

I've got to be a little careful I don't give too many details away on this one, but I happen to know of two incidents where the same business had all it's line's cut off by BT. All normal so far, but the business in question was a wholly owned subsidiary of BT :D

Similarly, 25 years ago I wrote a management reporting system for BT headquarters and regions, to consolidate the payphone revenue reporting for each area. Worked perfectly then we got reports that Canterbury and then Brighton were failing to report their daily counts.

I spent weeks checking my software, the comms software etc. I could not find anything. So thinking it might be caused by a data fault, I set my development system up to recover Canterbury's data files. Modem days, remember.

I got a pre recorded voice to say 5 digit Canterbury numbers had changed by adding an extra digit. Great, update the numbers list and lo and behold Canterbury was working. Thinking something similar, I phoned Brighton. Number unobtainable. So went through the complaints to find out it had been disconnected. After much arguing arguing in BT it turns out the payphone operation had not paid the line rental for the telephone in their Brighton counting house.


I spent weeks checking software, looking for a non existent bug. If it had been one site down I might have suspected infrastructure, but two.

One thing about our cash counting system. After much accusations about inaccuracy, It turned out our counts matched the reports from the self reporting payphones. So a raid was organised for the end of a count.

Wheatstone House, the telephone exchange by the side of the Chiswick flyover, that housed the London counting house for BT was rife with lazy light fingered thieves.

One guy was so weighed down with £1 coins he had to empty them out of his pockets before he could get out of his car when stopped by the police.

You had guys on minimal wages owning villas in Spain. Why did nobody in the management smell a rat?

[Luckypants]

bt are deffo rubbish

i get broadband with orange unlimited 8mb £5 per month. nice. uses a bt line and i am lucky if i get 1mb. the phone crackles and screetches at you when you pick it up, and if you do answer a call it boots everything off the network. and this is after they rectified a fault on the line...

What you describe there sounds very much like your phone is on an unfiltered phone jack. Do you have ADSL filters plugged into ALL phone jacks that you have equipment plugged into? (not just the jack used by your modem / router)

[custard]

if i havent, i soon will have. thanks for the tip.

[dawn07]

I will never ever go with BT again! Now with Talktalk and very happy[-(

[Biker Biggles]

Im having a problem with BT.I pay the landline,but Mrs BB pays for the broadband on a separate bill as thats how we got it years ago.So we tried to "consolidate" the whole lot onto their Option 3 and ordered it.The new hub was meant to arrive one Monday and we could activate it all,but it never showed,so on the phone we get.First mistake.Never phone them up as the call centre bod will pretend to know what is going on but doesnt actually know anything.We were told we couldnt have it as the accounts were in two different names and we accepted that and gave up the idea.Two weeks later the "hub" turns up,with an email saying that our order of --Date--was now activated,even though we hadnt ordered anything on that date as it was after we had been told the whole deal was off.Then they start taking money from a direct debit the bloke on their helpdesk had assured me was cancelled and null and void.This seemed to be my landline phone bill which I had already paid.We emailed BT (not using the helpline again)to complain and ask for an explanation giving them Email and mobile/landline details to contact us.We got an automated reply with a reference number saying they would be in touch.Despite further Emails to them including notice we intend to cancel our dealings with them there has been no further reply for about five weeks.
Sometimes I long for the days you could walk up the High Street to a shop and talk to a real person who had to sort you out to get rid of you.These anonymous call centers are no good to anyone.