rob13
10-03-10, 08:43 PM
Right, I made a claim to my local dealer at the end of Jan regarding paint flaking on the engine cover of my Versys.
Where the engine casting joins, the paint is starting to peel, and I've already lost a couple of flakes.
The bike is 2 years old at the start of April hence the outstanding manufacturers warranty. The bikes done 10k in that time and is generally ok everywhere else. Its serviced accordingly to keep the warranty
The local dealer said it could take a number of weeks to get an answer from Kawasaki UK but still havent heard anything. I think I'll try and contact them tomorrow to get an answer whether they've sorted it or not, however when I took it in, they said not to expect too much and that because of its age and mileage it was unlikely that Kawasaki would foot the bill for a repaint.
Now does that sound like a lazy dealer (not fighting the customers corner before the claims even been made) or is it likely that Kawasaki will back heel it? If there was ever a paint issue on a 2 year old car I'm sure any dealer would be quick to fix, rather than let it rumble on?
Where the engine casting joins, the paint is starting to peel, and I've already lost a couple of flakes.
The bike is 2 years old at the start of April hence the outstanding manufacturers warranty. The bikes done 10k in that time and is generally ok everywhere else. Its serviced accordingly to keep the warranty
The local dealer said it could take a number of weeks to get an answer from Kawasaki UK but still havent heard anything. I think I'll try and contact them tomorrow to get an answer whether they've sorted it or not, however when I took it in, they said not to expect too much and that because of its age and mileage it was unlikely that Kawasaki would foot the bill for a repaint.
Now does that sound like a lazy dealer (not fighting the customers corner before the claims even been made) or is it likely that Kawasaki will back heel it? If there was ever a paint issue on a 2 year old car I'm sure any dealer would be quick to fix, rather than let it rumble on?