View Full Version : Where do i stand
BBadger
18-06-10, 06:23 PM
Now being young and naive i need your help please.
Ive got just some ally plates through in the post i got off ebay.
Now one is fine...the other not powdercoated, scratches, chips in paint and a completely different colour as its a hammerite rough finish.
Now the seller is getting back to me but is more suggesting as i wont see them theres no problem blah blah blah useual rubbish.
Anyways if i want the bad one replaced where do i stand and what can i do.
Or should i just lay it on the line and tell him i want it sorted or i put it in a dispute.
If the items are not as described them he is in breach and should replace with matching ones. if you are not happy then go to dispute if he won't put it right, but give him the chance to correct it first.
Daryl.
BBadger
18-06-10, 06:31 PM
Exactly what i needed to hear thank god for ebay and paypal.
Thanks daryl
BBadger
18-06-10, 08:26 PM
Yep telling me i now have to pay to send it back to him although it clearly says 7 day money back guarantee ....and i want a replacement not a return grrrrrrrrrrrr!
For a 2 identical items that: are different colours
differnent finishes ( one powerdcoated other not )
one damaged
one with paint chipping / missing
what are my chances of winning this as im really ****ing ****ed off at how his answers are just you wont notice the damage, and accusing me of trying to do a fast one on him although iv offered to send pics!
Mate, dont put up with it. No point telling us that his advert says 7 days guarantee. If he wont take the item back, give you a refund or replacement then you will dispute it.
Ebay is a legally binding contract therefore whatever he writes in his adverts, he has to work to it.
Does he have much feedback? 100%?
BBadger
18-06-10, 09:24 PM
Feedback is pretty good but he denies his product is faulty although i have High quality photos.
If its binding then i have no issues just wanted to make sure he couldnt back his way out of giving me what i paid for.
beabert
19-06-10, 12:13 PM
buyer always wins, ive never lost yet.
ethariel
19-06-10, 07:39 PM
Just tell him if he does not refund you, you will lodge a calim against him with Pay Pal and leave bad feedback regardless of the outcome. No seller likes bad feedback.
BBadger
20-06-10, 09:35 AM
Ok guys in dispute on ebay and paypal.
But he keeps saying return them...i dont want to return them as it will cost me another £6 is postage i want it REPLACED. does this mean i have to pay "return" postage??
Seller rarely covers cost of postage & packing in these circumstances, the joys of mail order! Not sure what it is you've bought from them, or how much it cost, but I would also want the "rejected" item returned to me before I sent out a replacement. However, he/she should cover the cost of sending out the replacement.
BBadger
20-06-10, 09:46 AM
Owell ill see how it pans out.
http://pages.ebay.co.uk/help/buy/return-item.html
Post the item
To post the item back to the seller, you can prepare postage and print a return slip directly in the returns flow. We recommend choosing a shipping method with tracking to avoid problems.
You can find the seller’s return address and the return slip within the return flow .
Return P&P costs
Sellers specify return postage information such as who’s paying for return shipping and their return shipping address in their return policy. You should read their return policy carefully, before returning an item.
In general, the seller is obliged to pay for the return shipping unless they have specifically provided, within their returns policy, that they require the buyer to pay for it. Learn more about return postage costs and your legal rights and obligation.
If you have to pay for the return shipping costs, learn more about how to calculate postage costs.
Tip: Please contact the seller or wait for their response after you’ve started a return as some sellers may provide prepaid return postage labels or additional returns information. You may also view their return policy to learn more about returns specifics. Print the return slip and enclose it in your package to help the seller to identify the returned item and to issue the refund faster to you.
Packaging tips
BBadger
20-06-10, 02:24 PM
Handy tips stuuk1 although atm im still waiting on what is going to be done about the fact what i received is a pile of damaged crap that the seller refuses to acknowledge even though ive sent photos.
Dont think hell do anything anyway as the moment i said im going to dispute as he hasnt answered any of my questions he hasnt replied once.
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