Bloody Finance Rant

[Rai86]

Sorry for any Finance staff that are on the org

Grrrrr the ones I deal with do my nut in. 1 in particular keeps sending me an invoice for electrical parts that I or the guys haven't ordered so I keep sending it back stating the correct department so that we can get it paid but she keeps sending it back up to me.

Now, I raised a service order with the company at the beginning of the year and that is quoted on the invoice BUT the parts aren't ordered by me or the guys they are ordered by the Electrical repair centre but are just costed against my lot because the ERC do the work on my lots boats. but they order the parts and only they know if they have arrived.

But this dam woman keeps sending it back to me saying that legally because I raised the order I am personally responsible for the invoice!!! Er no…I raised the order on behalf of my company, im personally responsible for naff all thank you very much. besides which if she had just sent it to where I advised in the first dam place it would have been signed and sorted by now!!!! She just doesn’t seem to understand that nor me or my lot can sign for the invoice because they did not receive the parts therefore I can not process it. but she refuses to send it anywhere else because my name is on the order grrrrrrrrrrrrrrrrrrrrrrrrrrrr

I'm in half a mind to jump in a car and drive up there for a dam signature!

[RichT]

Could you not contact the person the invoice should have gone to and ask them to contact "this woman" directly? Or perhaps contact her boss, so he/she can explain the process to her.

Just suggestions.

[Rai86]

yeh i have, i asked if they know if the parts are delievered and they said they wanted to see the invoice first.

We have a gay system where i cant just send the invoice there it has to go thro the finance department first. Silly isnt it. And we have s'post to have been LEAN'ed lol

Oh well...i feel much calmer now :-)

[gruntygiggles]

Haha...time for a memo...lol.

In all seriousness, it would be good to copy all concerned into the same email and just saying, "we need to find a solution to this..." give the details and see where that takes things.

[Viney]

Tear up the invoice. Done that a few times.

[Rai86]

Haha...time for a memo...lol.

In all seriousness, it would be good to copy all concerned into the same email and just saying, "we need to find a solution to this..." give the details and see where that takes things.

I agree. Have just found the original reqest from the electrical dept for the order to be raised. Think they had no staff with access to do it at the time as some people were off long term sick (so my rant above isnt entirely acurate) But I forwarded the email to the woman, copying my boss her boss and the ERC in, stating that as she can see below the request came from electrical and its their order i just raised it on their behalf, and that all future invoices are to go to the ERC not me

Doubt she will listen tho

[gruntygiggles]

Good work. If she sends it back to you again....forward it on to your boss with the angle that this woman is now taking your time away from your work and you've had enough.

[Sir Trev]

Can you ask for a Goods Receipt Note (GRN) from the receiving team? Depends on your systems but for large companies where different stages of procurement are done in different places this is common. Invoice comes in, accounts payable look for a GRN to see if you've had the goods/service, they pay the invoice.

[Rai86]

Can you ask for a Goods Receipt Note (GRN) from the receiving team? Depends on your systems but for large companies where different stages of procurement are done in different places this is common. Invoice comes in, accounts payable look for a GRN to see if you've had the goods/service, they pay the invoice.


that is what they are asking me for, they want me to GR the order so that they can pay it. but i cant do they as i dont know if we have had the parts or not as they dont come to me. I can see their problem as my name is on there but if they send it to the department who had the parts they can either GR it or let me know that i can.

The ERC want to see the invoice, presumably to ensure that all is accounted for. Ive offered to scan it, pdf it and email it across but apparently finance dont allow that. Its starting to take up a fair bit of my time, and could easily have been sorted by now

[RichT]

See where your email gets you.

Bet you won't be doing any favours for the ERC lot again...