Do not use this online shop (www.moto-racing.co.uk)

[scoosh-89]

WWW.MOTO-RACING.CO.UK (http://www.MOTO-RACING.CO.UK)

I have recently ordered a chain and sprocket kit for my zx6r from the above website.

The website looks great and advertised good prices.

It has been 3 weeks since i made the order and my order status is "pending shipment". It has been at this state since a few hours after i made the orders.

I have phoned with no answer, sent over 5 emails with no responce. I have since informed my bank who i am hoping will chase this clown up and get my money back.

I HAVE READ PLENTY OF OTHER REVIEWS ON THE INTERNET SAYING THE SAME THING SO JUST FOR EVERYONE ON HERE TO KNOW

AVOID THIS WEBSITE NO MATTER HOW GOOD A DEAL YOU ARE GETTING.

[JamesMio]

That's a pity, cos it's a great looking site, with lots of shiny goodies! Best of luck getting your funds back

[toxic]

The small print on most mail order deals usually says allow 28 days for delivery, check their T's & C's.

[Luckypants]

Do a search for them on this site and make up your mind...

[maxinc]

From their T&C. 5.2 If we are not able to deliver your goods within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.

As long as you take a month off work, you should be good.

[missyburd]

maybe the item was out of stock?

[G]

They have two addresses in Matlock and are notorious... I've heard people do receive the stuff eventually.

[leebex]

The small print on most mail order deals usually says allow 28 days for delivery, check their T's & C's.

Even so, you would still expect them to answer the phone, even if they feel like avoiding the emails.

Id expect a reply to an email regardless of how long they keep your order pending, good customer service.

[Jayneflakes]

As an aside to this, I ordered some bits for my bike from M+P a while ago and it took two months to arrive and one part was finally cancelled. When we complained to M+P they told us that it is often worth confirming an order by phone rather than via the web because if out of stock it just gets left until the part comes in. Not great when they have taken your money. The bits we ordered were clutch plate and it turned out that the brand we ordered were out of stock, but sat on the shelf for the same money were some EBC ones. Computers don't spot that kind of thing.

I am not saying that these people are like that, but it is always worth a phone call if you are spending big sums.

For this reason I like to support my small independent shop when ever possible.

[toxic]

I had some trouble with M&P years back with the same thing, I complained loudly and got £30 of vouchers for my troubles.

[scoosh-89]

Well it has now been 3 weeks since i made my order. Still no sign of them.
Have sent a total of 7 emails now and not 1 response. Tryed calling over 10 times with no answer. Trying to get help from visa but they seem just as useless. Looks like i will need to cut my losses and move on.

Lesson learned.

[Matts-Yokes]

Just phone visa ask to do a charge back and they will contact the company. If the company dont respond to the chargeback letter then visa automatically refund you. If they do respond and it is in the T&C's that the item will take 30 days then visa will ask you to wait 30 days and if nothing turns up they will refund you. Whatever happens you will get your money back when using visa.

If you buy online you should read the T&C's as visa and TSA will go off what these say and respond accordingly (so long as the T&C's are fair) sometimes companies add things like 25% restocking fee which is ridiculous and TSA would notify the company and advise an acceptable charge is maximum 10%

You cant lose your money when paying with a credit card, BUT you always need to read the terms on the companies websites, if you dont and delivery times are stated you cannot really do anything until the time stated has elapsed.

Not answering emails or phone is not great tho'

The alternative is pay a bit more and go to a bricks and mortar shop, hand your money over and get the parts you want instantly. This will mean you will pay more for the item as the guy in the shop has to pay overheads.