-Ralph-
07-12-10, 08:33 PM
...for the most computer illiterate persons imaginable.
My French in laws, bought a computer at 65, having both never been near one in their lives, and should have left well alone.
Over the telephone, they are beyond help. I need access to their desktop.
They have pretty much got the hang of talking and video calls through MSN Messenger, and they have had it two years. To give you an idea of how bad it is, you send them a web link to click via MSN, to a straightforward web page, and tell them to enter a username and password to log on, and it takes 15 minutes of "no, to the left of where it says...", with them telling you there is nowhere to enter a username and password, then suddenly, they find it.
I need a remote access solution, but it needs to be as simple for them as clicking an icon on the desktop, then automatically it gives me access. Doesn't matter if the process is more complex on my part, I just need them to let me in.
They can't use Remote Assistance through MSN Messenger as it requires too much interaction and too much requesting, clicking, password and allowing access on their part. I've spent two hours trying to get them to use it by phone and given up, telling my wife they are beyond help.
Their router doesn't do VPN or I would just use a VPN connection then VNC. It must be secure so I don't have to leave ports open on their firewall, ie: they trigger the process of allowing me access with an outbound initiated connection from their end.
It mustn't require them to have to do more than one click, two maximum if they are very simple and one immediately after the other, in the same window (OK to use saved passwords to achieve this)
Used to use Bomgar, and that could just be an internet shortcut on the desktop which the user clicked, then they were connected via HTTPS to a portal and you just went and picked up the connection. That would be perfect, but Bomgar costs money.
Any ideas?
My French in laws, bought a computer at 65, having both never been near one in their lives, and should have left well alone.
Over the telephone, they are beyond help. I need access to their desktop.
They have pretty much got the hang of talking and video calls through MSN Messenger, and they have had it two years. To give you an idea of how bad it is, you send them a web link to click via MSN, to a straightforward web page, and tell them to enter a username and password to log on, and it takes 15 minutes of "no, to the left of where it says...", with them telling you there is nowhere to enter a username and password, then suddenly, they find it.
I need a remote access solution, but it needs to be as simple for them as clicking an icon on the desktop, then automatically it gives me access. Doesn't matter if the process is more complex on my part, I just need them to let me in.
They can't use Remote Assistance through MSN Messenger as it requires too much interaction and too much requesting, clicking, password and allowing access on their part. I've spent two hours trying to get them to use it by phone and given up, telling my wife they are beyond help.
Their router doesn't do VPN or I would just use a VPN connection then VNC. It must be secure so I don't have to leave ports open on their firewall, ie: they trigger the process of allowing me access with an outbound initiated connection from their end.
It mustn't require them to have to do more than one click, two maximum if they are very simple and one immediately after the other, in the same window (OK to use saved passwords to achieve this)
Used to use Bomgar, and that could just be an internet shortcut on the desktop which the user clicked, then they were connected via HTTPS to a portal and you just went and picked up the connection. That would be perfect, but Bomgar costs money.
Any ideas?