Self Scan Checkouts [Archive] - SV650.org - SV650 & Gladius 650 Forum

fizzwheel

25-08-11, 07:34 PM

I like to use the self scan, the majority of the time I find it quicker especially if the shop is quiet and I dont have to put up with making small talk with the cashier. Hint just scan my stuff and take my money I dont want to have a conversation with you.

Morrisions self scan software seem to have been written by some kind of moron with fat fingers. Out of a basket of 7 things 3 of which had to be approved / problems sorted out by the supervisor. One till was broken and the customers at the other two tills were having the same problems that I did. Also the supervisor kept wandering off and ignoring the red attention lights that were blinking faster than some kind of 90's throw back open air rave.

Self Scan is it the future ? or is it some kind of gimmick into kidding us into thinking we are getting through the checkout process faster because we are scanning our own stuff ?

carelesschucca

25-08-11, 07:45 PM

I love self scan checkouts.

Scan all your fruit and veg as Carrots, your weekly shopping becomes very cheap...

Having said that a side salad in Glasgow = chips...

Sean_C

25-08-11, 07:48 PM

I reckon those working on the tills need the money so I'm quite happy to keep them in a job and have a small amount of social interaction at the same time ;)

Besides, the self service checkouts **** me off, and it doesn't look good to have a falling out with a machine.

Specialone

25-08-11, 07:50 PM

Ive heard they can be very economic ;)

keith_d

25-08-11, 07:56 PM

In my local supermarket the basket only till is frequently quicker than the self-scan.

I see several reasons for this:

* The regular till operators can scan stuff faster than I can pack it

* There's always at least one self-scan waiting for the supervisor to clear an item.

* The customers using self-scan have three tasks, scan, pack and dither about.

DarrenSV650S

25-08-11, 07:58 PM

I just refuse when the employee tries to get me to use them. They do my head in. Just buying a dairy milk or something and I've got to place it in the bagging area. Then something flags up and I've got to wait for them to come over and put their password in. The normal human checkouts are usually quicker I find

SoulKiss

25-08-11, 08:08 PM

My after school job 20 odd years ago was a checkout operator.

This involved about 8 hours training, just sitting there scanning stuff.

So to then say to random customer - "go on then, you do it" is kind of funny.

Even now, I can still outscan the system, including packing the stuff into bags.

Oh well.

maxinc

25-08-11, 08:15 PM

I just hate the plastic bags.

Bluefish

25-08-11, 08:20 PM

self scan if only a few items, when at a cashier i hate it when they say, do you need help with your packing, Durr well i managed to put it all in the trolley, recon i can put it in bags as well, and faster than you can put it down the shute.

missyburd

25-08-11, 08:40 PM

I'm still in shock that this shopping thread has 1) been posted by a bloke and 2) had 8 men reply to it. Good on ya fellas ;-)

andrewsmith

25-08-11, 08:43 PM

They're all metrosexual *runs*

I use self serve when I've got a couple of things, out that requires a auth i do straight to a till.

Fizz most the POS software is by IBM/ HP or sage and is all useless

The Idle Biker

25-08-11, 08:58 PM

I don't like them, when I go to the supermarket and self scan, for some strange reason the bell/ alarm thing rings, I have to wait until someone waddles, limps or scurries over to press the button that button that says " I am clearly over 18". What is going on, does everyone get this treatment??? Why do I get this?

fizzwheel

25-08-11, 09:02 PM

I'm still in shock that this shopping thread has 1) been posted by a bloke and 2) had 8 men reply to it. Good on ya fellas ;-)

Liz is on holiday I was buying

Beer
Stilton Cheese
Sweets
and some Pigs Ears for Jake & Tess

I bought nothing of actual nutrional value or anything in anyway useful :D

andrewsmith

25-08-11, 09:07 PM

Liz is on holiday I was buying

Beer
Stilton Cheese
Sweets
and some Pigs Ears for Jake & Tess

I bought nothing of actual nutrional value or anything in anyway useful :D

:winner:

True man!

squirrel_hunter

25-08-11, 09:24 PM

I reckon those working on the tills need the money so I'm quite happy to keep them in a job and have a small amount of social interaction at the same time ;)

A good friend of mine works in a Supermarket that has these. There has been no reduction in staffing levels nor will there be due to these machines. Rest assured there will continue to be not enough staff to do the required jobs.

Even now, I can still outscan the system, including packing the stuff into bags.

4 1/2 years service in front line retail. 7 or so years since I served a customer and I to am still faster than the machine. The first time I used one it brought memories back and I got a little smoke in my eye.

andrewsmith

25-08-11, 09:28 PM

5 years in retail and still rather have a severe dose of the clap 4 year on!

I am mentally scarred from the last job

squirrel_hunter

25-08-11, 09:40 PM

I prefer to use the self service as it means I don't have to talk to some till monkey. That sounds harsh but I know they don't want to talk to me either.

However things that angers up the blood about them:

People who have never seen a computer before trying to use them - Its not difficult, wave the product around a bit and when it bleeps place it on the shelf. Follow the instructions on the screen, these are designed to be simple how can you not understand them?
People who are doing the weekly shop through them - Having a full trolley and 3 screaming brats with different surnames will not help the fact that you have never seen a computer before; see above.
People who do not understand the queue system - To be fair a lot of it is the stores failure in design, not knowing where to stand to wait for a free machine at busy times. But the least you can do is stay alert and once one is free go and use it, you do not need to wait for a written invitation.
Inattentive staff - I buy alcohol. The government requires me to be over 18 when purchasing. The machine waits for approval from a member of staff. The member of staff will be chatting to someone else. To solve this try this little tip: when it asks for approval instead of standing there waiting for something magical to happen call the assistant over.
I ****ing hate shopping.

tigersaw

25-08-11, 10:58 PM

Fecked off with patronising female voice saying:
Have you swiped your nectar card?
Unapproved item in scanning area.
Did you use any of your own bags? (press yes, 10 every time obviously)
Notes will be dispenced in *yada yada yada something or other* (so you forget them)

missyburd

25-08-11, 11:12 PM

Liz is on holiday I was buying

Beer
Stilton Cheese
Sweets
and some Pigs Ears for Jake & Tess

I bought nothing of actual nutrional value or anything in anyway useful :D
Thank feck for that, I can sleep easy tonight safe in the knowledge that....

you haven't turned your dogs veggie... :smt003

Tara

26-08-11, 06:14 AM

i quite like the self scan and always use it if i am not buying alcohol then its no quicker than using the cashier manned tills

timwilky

26-08-11, 07:21 AM

I tend to use the self scan as my local Asda has 10 and therefore I do not have to wait whilst dozy doris goes off to find the price of something. (I always get in the wrong queue). For the self scan it is one queue.

And Maria. the reason blokes are posting in here is simple. We let the women shop, it costs twice as much s you load the trolley with unnecessary carp.

The daughter moans cos I wont buy fruit or yogurts etc. Deeerrrr, I don't eat it so why should I buy it. You want it, you buy it. Although I have been nice and relented when womens essentials get dumped in the trolley.

SoulKiss

26-08-11, 08:12 AM

Although I have been nice and relented when womens essentials get dumped in the trolley.

Chocolate and Ice-Cream?

Paul the 6th

26-08-11, 08:17 AM

I like to pretend I'm on supermarket sweep sometimes.. If you announce each item loudly in a Dale winton voice, the staff & other customers tend to steer well clear.. "A BANANA.. 2 CANS OF SOUP. A LADIES MAGAZINE.. RAZORS!!!"

They don't take kindly to you legging it round the supermarket with a trolly though..

Nobbylad

26-08-11, 08:45 AM

I don't shop in supermarkets often. I tend to use the local butchers/grocers/bakers/newsagent wherever possible. Then again, they're literally a 3 minute walk from my front door, so it's easy for me to do this.

missyburd

26-08-11, 08:51 AM

I actually only pop into the supermarket when I'm on the bike and am always highly amused but the funny looks you get when you wander down the aisles with lid in your shopping basket/trolley...like you're out for fancy dress or something. But because I'm on the bike I don't end up getting loads and the self scans are the easier option rather than suffer the usual smart-alec comments about where you're going to put everything...so what if it looks a bit odd having 12 loo rolls bungeed to the back :lol:

The "please place item in bagging area" seriously gets annoying though. They appear not to register you are trying to save using plastic bags by using a backpack, why don't they have an "alternative bagging" option? I end up having to put stuff in a plastic bag anyway to save more hassle and then take it out of the bag to put in my backpack. Or take the bag anyway and reuse it somewhere else :rolleyes:

sv4me

26-08-11, 09:24 AM

I'm not ashamed to admit I look forward to our weekly shopping trip :) we always go 1 week night after 8pm and play spot the freaks. And in our local morrisons there are many specimens! I also like to see how many goodies I can sneek into the trolley without Cait noticing. My mum never let me so i'm making up for lost time :cool:

Oh and self scanners I always avoid if I have alcyhol, dvds in cases, razors or birthday cards (seem too light to register in the bagging area) so yeah pretty feckin useless in my book :rolleyes:

LankyIanB

26-08-11, 10:06 AM

The really stupid thing with self scan is.....

I don't drink, but I do like non-alcoholic beer and cider, it's as near as I can get to the real thing without killing myself...

It's non-alcoholic, <0.05% so why does it need proof that I'm over 18?

Quedos

26-08-11, 11:33 AM

hate them with a passion but will use first thing in the morning. after I've put the thing on mute!

Maria Asda and tesco have got I brought my own bag option. though it can be a hassle - I just use the bad and pile that into the back pack normally. Though I do get funny looks when I'm piling thing into my leathers

grh1904

26-08-11, 11:46 AM

I'm still in shock that this shopping thread has 1) been posted by a bloke and 2) had 8 men reply to it. Good on ya fellas ;-)

It's not really a shopping thread. it's probably got more to do with a man being able to do battle with a machine, have a moan when said machine fecks you off etc, or otherwise just have a moan. We're men, it's what we do.

missyburd

26-08-11, 11:52 AM

It's not really a shopping thread. it's probably got more to do with a man being able to do battle with a machine, have a moan when said machine fecks you off etc, or otherwise just have a moan. We're men, it's what we do.
It involves men being present in places where products are purchased, how they are purchased by said men and how said purchases being purchased at machines infuriate said men. It's basically a shopping thread in my book whichever way you try and look at it :-D

grh1904

26-08-11, 12:03 PM

It's basically a shopping thread in my book whichever way you try and look at it :-D

Okay, I'll give you that.

Damn, how the heck did I let myself get involved in a shopping thread :-k

If anyone wants me I'll be in the customer cafe reading my paper and drinking my coffee while you lot finish off this shopping malarky.;):D

Bibio

26-08-11, 12:58 PM

i do my shopping at about 2am and get a checkout operator all to myself :D

i also get all the fresh produce that has just been brought in by the lorry's ;) and i also don't have to put up with screaming little bratz running around or ignorant 'i'm important' type people.

metalangel

26-08-11, 01:49 PM

Manned checkouts:
-either run by aged matronly type or underage tart/emo who has to call over someone to scan your damn booze through.
-"Have you got a Nectar/clubcard? Would you like one? Are you sure you don't?"
-hurls the stuff over the scanner as quickly as possible and then sits looking resentfully as you try to bag it all up, because it's YOUR fault, you're holding everything up.

Self-service checkouts:
-"please place the item in the bagging area." *does so* "Unexpected item in bagging area!"
-the old Morrisons design told you to just start scanning, but as soon as the first item was scanned it would ask if you'd brought your own bags and would screw up if you then placed that first item onto the scale without tapping yes or no.
-nowhere to put your lid (Sainsbury's), an obscure place to put it (and then leave it behind, Tesco)
-scan a loose vegetable (an eggplant in my case). "Key in the item's code or look up item!". It's not on the list. Assistance comes over and haughtily points out that of the several numbers on the label, this one is OBVIOUSLY the one I should be typing in.

Bri w

26-08-11, 03:14 PM

Hate the self service, scan your own for one reason. They're doing someone out of a job.

davepreston

26-08-11, 03:16 PM

you people must be talking of the speaking machines at the mystical place mrs giggles goes and returns with my beer and munchies, to be fair the closest ive ever got to one is the carpark to meet people for a rideout
Q: is it also the place that has my clothes washed and ironed, or is that the other mystical land "the kitchen" or "the cleaning cuboard" places i never wish to visit as i think it may ruine the mystic

beabert

26-08-11, 03:23 PM

Tesco ones work seemlessly, I agree morrisons are truely awful, someone needs a lesson in HCI. The b&q ones arecrap too.

Bluepete

26-08-11, 04:15 PM

Bibio

26-08-11, 04:22 PM

Littlepeahead

26-08-11, 04:34 PM

In our Sainsbury's you self scan all your items as you go round. I normally spend around £100 in there - but if I ever spend less than £50 (which means we haven't bought any beer for Mr LPH) I always get stung with a re-scan. It's as though the computer is saying "What, no beer, are you sure?".

I also like the traffic light labelling system Sainsburys use. If it doesn't have at least 3 red and 1 amber section I don't buy it.

andrewsmith

26-08-11, 05:31 PM

Dave, i really don't know how that beautiful woman puts up with you.

4am at AR explains it

Mrs_giggles

26-08-11, 05:31 PM

well i have read daves post and i can think of a few awnsers
1) he always feeling brave but its not really hard when your other half is so tiny you just hold her away fro you when she swings
2) i put up with him because he changes light bulbs, and can reach things i cant, plus he REALLY does have a soft side.
3) i do the shopping at sainsburys and use there self scan, the only thing that really anoys me is the not reistering in the bagging area, i just shout at maching and it sems to work

if i let dave come shopping all we would have would be beer ad cigs then he would complainhe has not treatsies or food and blame me , it just makes life easier doing it all myself

dizzyblonde

26-08-11, 08:19 PM

Before son no1 was born I worked at Tesco.....gosh, thats over ten years ago.

Can safely say, its much easier to work on a checkout than using self scan:smt067

Please place your items in the bagging area

NO>>>>>I HAVE A PRAM with basket underneath

Are you using your own bags

NO>>>>>>>I HAVE A PRAM with a basket underneath:smt099

Unidentified item in bagging area

DYLAN>.......will you stop Duckin around with the bags, and Oli stop playing with bags

:smt088

Cursed

27-08-11, 12:05 AM

Hate the self scan tills so much. I work at Morrisons as a cashier, and as soon as they asked me to train on them, i refused, as no one has a damn clue how to use the things, and then they (rightfully) complain to you non stop about how crap they are. Ive tried using them myself, and i just get frustrated, "Please place the item in the bag" - **** OFF, THE BAGGING AREA IS FULL AND I HAVE MORE STUFF, WHAT NOW??? Even when doing my shopping there with 2 items, id rather either go to the express till, or any other manned till, as its generally quicker after faffing about with "The assistant is coming" - well clearly they arent because every single other self scan till has gone tits up and needs assistance also. Also, what sort of moron thought it was a good idea to have a patronising woman telling you what to do?

Moral of the story - go to the manned tills and if the cashier is going too quick, tell him to stop being a ****, as The Customer Is Allways Right :smt003.

orose

27-08-11, 06:44 AM

Is it only me that has a reasonably smooth experience with them?

I would say, Tescos are a lot smarter than Morrisons, but I don't get fruit or beer, so there's no reason for my lunch to require assistance...

Artful

27-08-11, 09:57 AM

Usually only in for a few bits and bobs so I use the self scan thingy. The only thing I would say that I dont understand is the way people seem to queue up for it.

If its a normal checkout people are formed in an orderly queue (one behind the other) but at the self scan bit the queue is sort of sideways and its a certainty that somebody is going to try and cut in.

metalangel

27-08-11, 11:12 AM

If its a normal checkout people are formed in an orderly queue (one behind the other) but at the self scan bit the queue is sort of sideways and its a certainty that somebody is going to try and cut in.

Never had that happen! Usually if it's that busy the staff monitoring them tends to direct people to the next one.

What I do notice is that if it's a bit busy, sometimes someone (another customer) will come and practically stand over you while you're putting the last item or two in the bag, paying, etc. I STOP and turn to face them, and wait. If they don't understand I ask them for a bit of personal space while I put my PIN into the payment machine.

(by all means, if you have a really heavy basket, put it in the place, but don't stand over my shoulder)

TimMcC

27-08-11, 06:17 PM

tigersaw

27-08-11, 06:34 PM

Word of caution with the Sainsburys ones. They'll overcharge you unless:

1) Check price
2) Press finish
3) Press 'go back'
4) Notice the price is now lower
5) Press finish, and then pay!

Doesn't take off any multi-buy discounts for your shopping unless you follow the above...

I think it does, but it doesn't show the discounted price until you select your payment method. I've played around with this too.
Also, you can scan a discount voucher, then keep it for next time.

beabert

28-08-11, 06:42 AM

I think it does, but it doesn't show the discounted price until you select your payment method. I've played around with this too.
Also, you can scan a discount voucher, then keep it for next time.

Correct, they dont overcharge. I can only conclude from this thread that 90% of people are planks lol. #runs.

TimMcC

28-08-11, 10:40 AM

I think it does, but it doesn't show the discounted price until you select your payment method. I've played around with this too.
Also, you can scan a discount voucher, then keep it for next time.

They may have fixed this then. I did get overcharged once, and got a refund from customer service. Since then I've never trusted the Sainsburys till's programming!