-Ralph-
31-10-11, 07:06 PM
RE/MAX are all independent agents, so I don't want to tar all with the same brush, but don't touch these offices, owned by Archie Love and Andrew Love, with a bargepole.
Failed to report essential repairs required when the house was rented, that could have resulted in structural damage to the house
Only secured half of the required two month deposit from the tenant before they moved in, despite strict instructions not to let the tenant move in unless the full deposit was received
Had to chase them repeatedly to arrange a gardener, eventually ended up driving up from England to do it myself and was shocked when I saw the state the gardens had been allowed to get into. It took 25 hours work from myself, Kilted Ginger and a neighbour to get it looking presentable. Far from me chasing them, they should have been calling me and refusing to let another prosective buyer look around until it was sorted. An ex colleague who drove past to check on it for me described it as "looking like a gypsy encampment".
The neighbour who holds a key has had to do a couple of viewings, because he's found people sitting in cars awaiting an appointment, but the agent does not turn up.
Cannot ever get an answer out of them on progress with prospective buyers "Oh, I don't know, I'll have to phone them and find out!", I'm talking simple stuff any agent should be asking, like have you sold your own house, or following up on a buyer that expressed an interest in making an offer
Wife phoned and asked them to take it off the market, they hung up on her
As a parting shot when asked to post the keys through the letterbox, they went in and removed the for sale board from the window, and left the house unlocked with the keys lying on the hall floor
Failed to report essential repairs required when the house was rented, that could have resulted in structural damage to the house
Only secured half of the required two month deposit from the tenant before they moved in, despite strict instructions not to let the tenant move in unless the full deposit was received
Had to chase them repeatedly to arrange a gardener, eventually ended up driving up from England to do it myself and was shocked when I saw the state the gardens had been allowed to get into. It took 25 hours work from myself, Kilted Ginger and a neighbour to get it looking presentable. Far from me chasing them, they should have been calling me and refusing to let another prosective buyer look around until it was sorted. An ex colleague who drove past to check on it for me described it as "looking like a gypsy encampment".
The neighbour who holds a key has had to do a couple of viewings, because he's found people sitting in cars awaiting an appointment, but the agent does not turn up.
Cannot ever get an answer out of them on progress with prospective buyers "Oh, I don't know, I'll have to phone them and find out!", I'm talking simple stuff any agent should be asking, like have you sold your own house, or following up on a buyer that expressed an interest in making an offer
Wife phoned and asked them to take it off the market, they hung up on her
As a parting shot when asked to post the keys through the letterbox, they went in and removed the for sale board from the window, and left the house unlocked with the keys lying on the hall floor