View Full Version : the hatred i feel towards ASDA right now
I ordered shopping tuesday to be here tonight between 7pm and 9pm. for this i was willing to pay £3 on top of my shopping.
i was happy until 8:30pm when i received a call from a young sounding lady from ASDA who wanted to let me know that the afternoon vans had just got back in and that my shopping wont be delivered until 10pm.
I then told her that this was unacceptable as i would be at work tonight and no-one would be available to answer the door at that time to accept the shopping.
The nice young sounding lady was very sympathetic and said she would call me back in 10 minutes to see if i was able to sort anything out. I called back in 5 minutes to say that I'd like to cancel the delivery slot and arranged for it to be delivered tomorrow afternoon instead.
At 9:30 i get 2 missed calls off a random mobile number and i dont usually answer random numbers anyway. also was on my way to work so wouldnt have been able to answer them.
I then get a call from my Dad, being a tad peeved to say the least, that two lads from ASDA have just banged holy hell out the front door to deliver the shopping that i had rescheduled for tomorrow. Dad was especially mad as he is up at 2am for work.
I call up ASDA to complain about this and the manager told me that the driver had called me up and spoke to me and i had agreed that delivery tonight would be perfectly fine.
TWICE this has happened now.
Fuming does not even begin to cover what i am feeling like right now, anyone got a massive block of concrete that needs smashing with a sledgehammer??
:smt070 ASDA part of the Wal-Mart family
Paul the 6th
01-03-12, 10:47 PM
Chin up mate, these things are sent to try us.
the_lone_wolf
01-03-12, 10:53 PM
Could you not slap someone's backside somewhere at ASDA?
At least you have your shopping now...
Member of the 1 litre club...
andrewsmith
01-03-12, 11:02 PM
Do this in your local store at 3am!
http://youtu.be/cldhRQaG_qY
cldhRQaG_qY
Had this kind of thing happen with asda myself.
Late deliveries, missing items, items randomly vanishing from my favourites list, etc, etc.
The last straw came 3 days before Xmas when my order was missing 14 items and they'd substituted another 10 ( which were not even like for like).
Called and spoke to an assistant who said the missing items would be sent that very night. By 11:00pm no shopping, called back and spoke to different person. They said it wasn't their policy to reschedule delivery of missing items at xmas and didn't know why I'd been told different, but I could have a refund.
aaarrhh!!
Half a shop missing and had to go out for the rest right before Xmas. Stressful wasn't the word. Safe to say I'm now with tesco and haven't had a single problem. Website, customer service all miles better than asda.
They've lost me forever.
Sent from my iPhone using Tapatalk
Gordon72
01-03-12, 11:11 PM
The girlfriend had something similiar with Waitrose.2 days before christmas delivery came but with no veg!! and some other items missing. Rang the store that night and they said sorry and that some one would be out tomorrow with the missing items.
The next day ,Christmas eve, The store manager turned up in his car with the missing items, a huge bunch of Flowers and a big box of chocolates as an apology.
Have to say that i was very impressed and it was nice to see some good customer service for a change.
The Idle Biker
01-03-12, 11:14 PM
Do this in your local store at 3am!
http://youtu.be/cldhRQaG_qY
cldhRQaG_qY
What were they saying man? Couldn't understand a word of it like?
andrewsmith
01-03-12, 11:16 PM
They are on something and from a place that would make Wales look normal
The girlfriend had something similiar with Waitrose.2 days before christmas delivery came but with no veg!! and some other items missing. Rang the store that night and they said sorry and that some one would be out tomorrow with the missing items.
The next day ,Christmas eve, The store manager turned up in his car with the missing items, a huge bunch of Flowers and a big box of chocolates as an apology.
Have to say that i was very impressed and it was nice to see some good customer service for a change.
Wow! Although at waitrose prices i'd expect that too.
Asda prices normally meant food delivered that was going out of date that very same day and a delivery driver who couldn't give a flying f**k.
Sent from my iPhone using Tapatalk
well i went to the store today and made a complaint.
3 different managers and alot of people basically kissing my arris, i have now left with £50 giftcard and 10% off my next online shop.
i told them i would NEVER use the online shop again and i now feel like spending the £50 on pick'N'mix. what do you all think?
Not a bad result. Wish I'd had done something similar tbh. Well done
Sent from my iPhone using Tapatalk
Owenski
02-03-12, 02:16 PM
Can you spend it on fuel?
xXBADGERXx
02-03-12, 02:27 PM
They are on something and from a place that would make Wales look normal
Your in for a shock mate
andrewsmith
02-03-12, 02:32 PM
Your in for a shock mate
Never been to County Durham
I can here Richie driving the tank towards me as I type
I ordered shopping tuesday to be here tonight between 7pm and 9pm. for this i was willing to pay £3 on top of my shopping.
i was happy until 8:30pm when i received a call from a young sounding lady from ASDA who wanted to let me know that the afternoon vans had just got back in and that my shopping wont be delivered until 10pm.
I then told her that this was unacceptable as i would be at work tonight and no-one would be available to answer the door at that time to accept the shopping.
The nice young sounding lady was very sympathetic and said she would call me back in 10 minutes to see if i was able to sort anything out. I called back in 5 minutes to say that I'd like to cancel the delivery slot and arranged for it to be delivered tomorrow afternoon instead.
At 9:30 i get 2 missed calls off a random mobile number and i dont usually answer random numbers anyway. also was on my way to work so wouldnt have been able to answer them.
I then get a call from my Dad, being a tad peeved to say the least, that two lads from ASDA have just banged holy hell out the front door to deliver the shopping that i had rescheduled for tomorrow. Dad was especially mad as he is up at 2am for work.
I call up ASDA to complain about this and the manager told me that the driver had called me up and spoke to me and i had agreed that delivery tonight would be perfectly fine.
TWICE this has happened now.
Fuming does not even begin to cover what i am feeling like right now, anyone got a massive block of concrete that needs smashing with a sledgehammer??
:smt070 ASDA part of the Wal-Mart family
Get on Twitter and tweet about it. It'll get noticed if you add an #Asda tag on the end.
Alternatively... get a grip and stop getting riled up about trivial **** like this.
I can count on the fingers of less than one hand how many Africans are complaining about the same thing.
or how many of the folks in Syria are complaining about a similar problem.
Take a step back and realise you are complaining about a tiny inconvenience that your SHOPPING WASN'T DELIVERED on time!
You haven't got cancer, a member of your family wasn't murdered, you haven't lost a leg. You actually have food delivered and are not starving.\
I'd suggest you get on a plane to somewhere where things aren't quite a cushy as home and reset your WHINGEOMETER!
C
and you have never complained about something that has inconvenienced you in your entire life? maybe something that has made you a bit mad and cost you a bit of money? maybe even lost some money?
im angry at the fact that there is a company as big as ASDA that has zero communication between staff and managers.
Hatred? Anger? Strong words!
You need bigger problems!... or an new perspective.
I used to complain about crap like this until I went to countries where they can't. They can't complain about potholes because they have no roads. They can't complain about food because there isn't any. They can't complain about the hospitals because they use a wooden shack. They can't complain aboiut the price of petrol because a family of 5 share a bicycle. They can't complain about the price of electricity because it doesn't exist where they live.
... and yet they still have a smile on their face!
This just goes to show how thoroughly spoiled we are in the "west"
Such Anger and Hatred over something so pathetic is wasted vitriol. If you have so much of it to get out why not use it for another cause. Like child abuse or female genital mutilation or third world vaccinations. Or in other words something with *importance*.
C
they are strong words but again, when ****ed off, stromg words get used alot.
fair enough if you have had the experience of visiting these countries and seeing the problems people face and it has changed your perspective on life, but i havent seen these things and i haven't had these experiences.
Im pretty sure that if someone had nicked all your bikes and tools etc that you would absolutely hate the person that did it and call the police. but in some countries the police are corrupt and wont help you at all and may even beat you half to death for the hell of it.
swings and roundabouts mate, i was in a foul mood. end.
When you expect a lot for paying little this is what you get, cheap and low quality food delivered by underpaid employes and sihty customer service.
I think I love you Berlin ;)
Alternatively... get a grip and stop getting riled up about trivial **** like this.
I can count on the fingers of less than one hand how many Africans are complaining about the same thing.
or how many of the folks in Syria are complaining about a similar problem.
Take a step back and realise you are complaining about a tiny inconvenience that your SHOPPING WASN'T DELIVERED on time!
You haven't got cancer, a member of your family wasn't murdered, you haven't lost a leg. You actually have food delivered and are not starving.\
I'd suggest you get on a plane to somewhere where things aren't quite a cushy as home and reset your WHINGEOMETER!
C
Nobody will disagree with you on this but I do think you've taken the OP out of context a bit.
It was just a harmless rant to let off a bit of steam, thats all.
When you see how much of our tax money goes towards foreign aid it's hard to feel too guilty about the whole issue of 3rd world countries. It's not our fault that some narsacistic evil tyrant is shelling his people in syria, or that many african goverments are so corupt that only a tiny percentage of foriegn aid actually makes it through to the people who need it most.
Not all but many situations like these are the result of the actions of the few affecting the many and not just bad luck.
andrewsmith
02-03-12, 06:39 PM
Hatred? Anger? Strong words!
You need bigger problems!... or an new perspective.
I used to complain about crap like this until I went to countries where they can't. They can't complain about potholes because they have no roads. They can't complain about food because there isn't any. They can't complain about the hospitals because they use a wooden shack. They can't complain aboiut the price of petrol because a family of 5 share a bicycle. They can't complain about the price of electricity because it doesn't exist where they live.
... and yet they still have a smile on their face!
This just goes to show how thoroughly spoiled we are in the "west"
Such Anger and Hatred over something so pathetic is wasted vitriol. If you have so much of it to get out why not use it for another cause. Like child abuse or female genital mutilation or third world vaccinations. Or in other words something with *importance*.
C
And breathe B!!!
I know what your getting at! You gone all lefty and gap year'y
454697819
03-03-12, 12:45 AM
asda home delivery has got worse over the last 3 months they get it wrong so terribly wrong, so I have stopped using them altogether...
I am sick of thier bullsh!t :-)
Hatred? Anger? Strong words!
You need bigger problems!... or an new perspective.
I used to complain about crap like this until I went to countries where they can't. They can't complain about potholes because they have no roads. They can't complain about food because there isn't any. They can't complain about the hospitals because they use a wooden shack. They can't complain aboiut the price of petrol because a family of 5 share a bicycle. They can't complain about the price of electricity because it doesn't exist where they live.
... and yet they still have a smile on their face!
This just goes to show how thoroughly spoiled we are in the "west"
Such Anger and Hatred over something so pathetic is wasted vitriol. If you have so much of it to get out why not use it for another cause. Like child abuse or female genital mutilation or third world vaccinations. Or in other words something with *importance*.
C
:notworthy:
davepreston
03-03-12, 02:14 AM
This just goes to show how thoroughly spoiled we are in the "west"
C
feck me whats next mate you joining the jihad
kill ze infadel
silence i will killllll you
:)
timwilky
03-03-12, 07:18 AM
I hate asda delivery with a passion. I tried to get them to come round with a crate of beer and a bottle of whisky at 2.00 last night. FFS they are only 1/2 a mile a way. What is so damm difficult?
Seriously though. They cannot get it right. grotty out of date veg, wrong weight of wrong cheese, stuff missing and over an hour on the phone before they answer. Used twice never again.
Specialone
03-03-12, 08:09 AM
Berlin, good post, we all need grounding occasionally, me especially, we get so caught up on silly little insignificant things, when we don't need to.
One thing I will say though, humans adapt to their environment, so if all those people with nothing moved to the west and had all the things we have, they'd develop annoyances too over time, same as we would lose ours if we lived in their countries.
Finally, we use asda home delivery, apart from the odd thing missing or substituted its not bad tbh, we use them all the time.
Geodude
03-03-12, 11:01 AM
Talked to a bloke who worked for a large supermarket as a home delivery driver for a while and said after what he saw he would always go to the store and get his own shopping! He didnt say anymore than that so i hate to think what he saw.
dizzyblonde
03-03-12, 11:11 AM
People use home delivery from a store half a mile away?:o
Seriously, whats wrong with people, get in car, walk, taxi BUS......go do your own shopping rather than complain about the lazy option!
I go shopping the old fashioned way, I walk, and I fill the pram underneath basket with as much as it can handle, and usually because I go after school, I use packhorse....errr son no1 and his rucksack for some lighter objects. We walk back home in all weathers, up a steep hill with our shopping.
Occasionally, I might use that big blue lump they call a car....and sometimes its been known for me to use a motorcycle and a backpack!
I've never once used a home delivery from a Supermarket I prefer yellow bananas ;), and I never will, unless I lived so far away from civilisation there was no option, by which time I'll likely to be growing my own anyway!
I used to do the shopping on the bike, but ramming the backbox and a rucksack with £40 worth of shopping was a bit of a push at times haha, having to take things out of packaging to make them fit. but it does show how much packaging is not needed.
tigersaw
03-03-12, 02:10 PM
its a pity Amazon dont do groceries, their prime service is top notch
shonadoll
03-03-12, 02:12 PM
Asda are the worst. I've used home delivery recently and tesco are slightly better. It's all relative if you're paying for a service and it's crap the. It's daft not to complain- in this day and age everyone doesn't have time to walk to the supermarket then spend the time shopping what with shift work whatever.
Specialone
03-03-12, 03:16 PM
Home delivery is ideal when you both work full time, it can be done at anytime, you haven't gotta fight for a parking spot, spend ages walking round a store picking up stuff you wouldn't normally buy and spend more money.
Can't see why you wouldn't tbh.
littleoldman2
03-03-12, 03:50 PM
Home delivery is ideal when you both work full time, it can be done at anytime, you haven't gotta fight for a parking spot, spend ages walking round a store picking up stuff you wouldn't normally buy and spend more money.
Can't see why you wouldn't tbh.
Easy, my wife wants to see, touch and smell the veg, check the marbling on the brisket and make sure the Stilton has the correct thickness of crust. Amongst many other things, including getting the butcher to cut the meat as she wants it. OTT I know but that's the way she is.
Mikey10
04-03-12, 12:08 AM
I don't disagree with online shopping its very handy when your busy, but if your going to complain about it don't continue to use their service or shops. Make a point of there bad services and use someone else. Ofcourse they are a huge company and probally won't give 2 sh!ts about losing 1 customer but still its the little things.
vBulletin® , Copyright ©2000-2025, Jelsoft Enterprises Ltd.