View Full Version : Anyone used Bikesure Insurance?
GowerSV
25-04-12, 05:05 PM
Looking around for a multibike policy and Bikesure came out £100 cheaper than my current insurer. Has anyone any personal feedback on the company?
yorkie_chris
25-04-12, 05:13 PM
Yeah I've used them a few times, not had any problems TBH.
Bordtea
25-04-12, 05:18 PM
Used them for my 125; seemed all ok.
Dave20046
25-04-12, 05:28 PM
They're something to do with Adrian flux or Carole nash if I recall correctly - which would be piece of mind for myself.
Not heard anything bad about them, sure I was insured with them at one point.
missyburd
25-04-12, 05:42 PM
Adrian Flux mine is, no problems with them so far.
robh539
25-04-12, 05:57 PM
Yep i was with them for two years no trouble, just got a 50% better deal else where.
missyburd
25-04-12, 06:10 PM
Avoid MCE like the plague though...
robh539
25-04-12, 06:12 PM
Avoid MCE like the plague though...
For what reasons missy? seem ok to me but early days yet.
GowerSV
25-04-12, 06:18 PM
Yes, the bike part of Adrian Flux from Tesco Insurance
Specialone
25-04-12, 06:22 PM
Im with bike sure now on my drz.
Dont automatically assume a multi bike policy is the best, i saved nearly £200 having seperate ones again.
missyburd
25-04-12, 06:22 PM
I was with MCE one year. When they first sent the paperwork it was wrong, then I was mis-sold my renewal policy, told me I was getting ride other bikes cover on the phone with me repeatedly asking that it was definitely included...paid up, the paperwork comes through and no sign of it. They're all on commission, had to fight tooth and nail to get my money...turns out the bloke who sold it to me doesn't work there any more :rolleyes: They've got history of swindling folk...thank goodness I never had to claim with them, I dread to think the way that would have gone!
SoulKiss
25-04-12, 06:37 PM
Screwed me over when I had to move to a place with no garage. Cancelled the policy on 7 days notice
GowerSV
25-04-12, 06:54 PM
Im with bike sure now on my drz.
Dont automatically assume a multi bike policy is the best, i saved nearly £200 having seperate ones again.
Interesting. My quotes worked out much cheaper on the multi than individals added together - but it all depends on personal circumstances/bikes etc, I'm sure.
DJFridge
25-04-12, 08:27 PM
Bike Sure came out pretty cheap and seemed fairly efficient. What's more, when I told them I had now got an equally good quote from my existing insurer (Bike Team) they accepted it and left me alone. As did Carole Nash. I like companies that can accept "No." Be Wiser, on the other hand, pestered me for 4 or 5 days after I told them I wasn't interested. I've no experience with MCE but they seem to have riled a few people and, personally, I wouldn't go near Bennetts (they riled me!).
Been with them two years albeit never had to contact them for a claim.
Bikesure Insurance Services is part of the Adrian Flux Insurance Services Group
CarlosSV650S
25-04-12, 09:33 PM
i have bikesure, have been fine upto now.
missyburd
25-04-12, 09:51 PM
Screwed me over when I had to move to a place with no garage. Cancelled the policy on 7 days notice
was that MCE or Bikesure SK?
yorkie_chris
26-04-12, 06:52 AM
I was with MCE one year. When they first sent the paperwork it was wrong, then I was mis-sold my renewal policy, told me I was getting ride other bikes cover on the phone with me repeatedly asking that it was definitely included...paid up, the paperwork comes through and no sign of it. They're all on commission, had to fight tooth and nail to get my money...turns out the bloke who sold it to me doesn't work there any more :rolleyes: They've got history of swindling folk...thank goodness I never had to claim with them, I dread to think the way that would have gone!
Not forgetting completely ignoring the content of our cancellation letter... sending a reply with admin charges.... only after a threatening letter that having no insurance is illegal.
Got refund after emailing the MD threatening them with ombudsman.
C***s! Wouldn't p*ss down their legs if their feet were afire.
speedplay
26-04-12, 09:07 AM
Avoid MCE like the plague though...
I did two years with them with no issues at all.
Roberrrrt
26-04-12, 09:34 AM
Aye I've used BikeSure. Believe they're sort of a middleman though.
Bit of a PITA when i was knocked off in that they just passed me on to various consultants without bothering to explain the process / who-did-what etc. But then again, I guess most will probably do the same.
Got the result in the end though, so no real complaints.
i'm with mce, seem okay atm, but saying that haven't needed to make a claim, hoping i don't have too!
SoulKiss
26-04-12, 09:40 AM
was that MCE or Bikesure SK?
Bikesure.
In the end I was able to get them to downgrade the cover to TPO.
They rejected my perfectly reasonable arguement that just excluding theft from my address just like they do if I had the garage but the bike wasn't in it at the time of theft (a common exclusion where garages are involved)
I got the letter of cancellation 2 days after talking to someone on the phone who had said it was all ok, and that there would be a refund as the Postcode change had dropped the premium (Yep Croydon is cheaper than Brixton/Stockwell).
Now with eBike who are a little spammy with their cross product manrketing, but not constantly doing it.
missyburd
26-04-12, 05:16 PM
i'm with mce, seem okay atm, but saying that haven't needed to make a claim, hoping i don't have too!
Just make sure you check your paperwork thoroughly, they're happy to let you ride about effectively uninsured just because they've conveniently left something out...then bam you need to claim and suddenly it's void :evil:
speedplay
26-04-12, 05:21 PM
Again, mce were fine, no issues with paperwork or money but i can't comment on how they would be in a claim.
I guess it's because they are based round here and they didn't have the language barrier to overcome...
yorkie_chris
26-04-12, 05:23 PM
Again, mce were fine, no issues with paperwork or money but i can't comment on how they would be in a claim.
I guess it's because they are based round here and they didn't have the language barrier to overcome...
This c*** on the phone understood fine and decided to blatantly lie to secure a sale.
If it was a paperwork error, fine. This wasn't, he knew rules fine and well. Was quite prepared to let Maria possibly unknowingly commit a licence losing offence.
IMO that deserves a punch in the mouth.
speedplay
26-04-12, 05:23 PM
Say again..?
missyburd
26-04-12, 05:24 PM
I guess it's because they are based round here and they didn't have the language barrier to overcome...
Ha nice try, you're lucky I'm too tired to rise to that mister :-P
speedplay
26-04-12, 05:26 PM
Nope, still didn't catch that...
GowerSV
26-04-12, 09:29 PM
Aye I've used BikeSure. Believe they're sort of a middleman though.
Bit of a PITA when i was knocked off in that they just passed me on to various consultants without bothering to explain the process / who-did-what etc. But then again, I guess most will probably do the same.
Got the result in the end though, so no real complaints.
Yes I think that's the usual way insurers do it - I was knocked off by an old dear turning right a couple of years ago and Swinton passed me straight on to a 'consultant' but I still got a full payout and free loan - I think it's the way they do things these days. It's a bit unsettling though when someone you have never heared of calls and says, I hear you have had an accident and I'm here to help you...who?...what?....oh right! One thing they all seem to do is ask you to pay the excess up front and then claim it back if it's not your fault :confused: no one trusts anyone these days!
Villers
27-04-12, 03:22 PM
Just to throw my 2p in about Many Clerical Errors...
Been insured with them for about 4 months and heard nothing but tales of woe and despair. I recently moved house and obvioulsy needed to change the address for the insurance. First off they stung me with a £40 charge for the pleasure of recalculatng the premium and the staff member to change 3 lines on a document before emailing it out. I had a huge bother with them as they refused to accept my new address existed, apparently their system said it was a caravan or a squat, very nice. I had to wait an hour while they sorted it out, but not before the guy at the end of the phone had asked me three times if I had to move the bike and could'nt I 'just keep it at the old address' to save the charge and presumably the hassle for him dealing with a fairly non 'moon on a stick' request. Eventually they got back to me and said they had sorted it, then as a double whammy they asked for an extra 25 quid on top of my premium despite initially quoting me that it would be no difference. So £65 and an hour and a half to change address, simples.
If thats how they handle a simple address change then there isnt a cat in hells chance that they can efficiently handle a claim that could potentially cost them money. I will be voting with my feet when renewal arrives and giving a different set of untrustworthy vultures a try!
missyburd
27-04-12, 03:24 PM
Actually I am worried about giving them a change of address, as I might end up with one before renewal date. Suppose I could threaten with nono-renewal if they don't play nice. Villers post not giving me huge confidence though! Does it usually create such aggro, you'd think it would be pretty standard procedure?
Actually I am worried about giving them a change of address, as I might end up with one before renewal date. Suppose I could threaten with nono-renewal if they don't play nice. Villers post not giving me huge confidence though! Does it usually create such aggro, you'd think it would be pretty standard procedure?
That sounds like a triumph of hope over experience right there :p.
It'll cost you £40 anyway. That's MCE's standard fee for any alteration. Any change in the insurers premium is over and above that (unless it works out as a small reduction in premium. They'll just keep that for you - save you the trouble of spending it yourself).
If anyone's shopping around and thinks they might make a change during the year, check the brokers Terms of Business - that gives you a fuller idea of the actual price.
Everyone charges fees - you can't make money out of motor insurance business any other way these days - but MCE's are at the thicker end. Cancellation charges are particularly high.
missyburd
27-04-12, 04:14 PM
I'm on about Bikesure now Tam, or is that the standard admin fee?
Littlepeahead
27-04-12, 04:29 PM
Bikesure thumbs up
MCE thumbs down
I'm on about Bikesure now Tam, or is that the standard admin fee?
Ah sorry, I should have realised you were unlikely to still be with them.
Don't know anything about Bikesure, so I've got absolutely no business being in this thread. I got a bit enthusiastic when I saw an opportunity for MCE bashing.:D
missyburd
27-04-12, 05:21 PM
Ah sorry, I should have realised you were unlikely to still be with them.
Don't know anything about Bikesure, so I've got absolutely no business being in this thread. I got a bit enthusiastic when I saw an opportunity for MCE bashing.:D
Hey, if it deters just one person from being swindled by the robbing twits then I for one ain't one to complain!
GowerSV
27-04-12, 07:20 PM
Went with Bikesure today. Premium was a lot cheaper than my current renewal quote. Gave me pillion cover on all 3 bikes which others would not. Very helpful and thorough on phone. Sent docs straight away - no errors. So far so good. Thanks for the feedback !
Kyleton7
27-04-12, 09:36 PM
bike sure are great , had my first insurance with them , were great and nice to work with :D
yes Adrian flux :)
Jayneflakes
28-04-12, 10:44 AM
Avoid MCE like the plague though...
Not forgetting completely ignoring the content of our cancellation letter... sending a reply with admin charges.... only after a threatening letter that having no insurance is illegal.
Got refund after emailing the MD threatening them with ombudsman.
C***s! Wouldn't p*ss down their legs if their feet were afire.
This c*** on the phone understood fine and decided to blatantly lie to secure a sale.
If it was a paperwork error, fine. This wasn't, he knew rules fine and well. Was quite prepared to let Maria possibly unknowingly commit a licence losing offence.
IMO that deserves a punch in the mouth.
Ah sorry, I should have realised you were unlikely to still be with them.
Don't know anything about Bikesure, so I've got absolutely no business being in this thread. I got a bit enthusiastic when I saw an opportunity for MCE bashing.:D
Oh yes, any excuse to tell folks that it is my view that MCE are a bunch of lying, dishonest gits. Similar story to Maria and Chris, infact it was the kindness of Chris's advice that finally got me a full refund after MCE tried to rip me off and left me on two occasions riding my bike uninsured, while still taking money from my account.
As for Bikesure, I used them when I had my 125cc Honda, never had a problem with them, but then I was 3rd party only to make it as cheap as possible. When it came to renewal, I found a slightly cheaper price else where and went to Swinton, who were numpties, but not in the same league as MCE. I even blogged about how mad MCE were because they were so awful.
So yeah, happy to MCE bash here too! :thumbsup:
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