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dyzio
31-07-12, 08:41 PM
:/

I've noticed my card expiring at the end of the month and with the replacement not showing up, I've phoned the bank and ordered a new one.


Yesterday, out of nowhere, I get a text saying "Conformation, your requested security number will be send shortly" - WTF??

Tried logging in online, can't - password not recognised. WTF??

Phone the bank, and find out, I haven't passed a security check during our previous conversation, hence the security number. untrue, as in the previous convo, I've ordered a new card (which arrived today).
I can't login because I've tried too many times (WTF? it didn't work at all).

A kind person set me up with a new password and I was granted online access, everything looked fine on the account. Checked today at lunchtime, still fine.

However, tried it just now and I was greeted by a "your login has been suspended, call us" message.

Upon the phone call, I found out I have to pop into a branch with a photo ID.

Seriously WTF??

femaleacid
31-07-12, 09:10 PM
Are you with Natwest by any chance?
Everytime I try to log in my online banking it asks for details, enter them correctly and says they're not right and now have blocked me from using it.
So I'm stuck to using the app.

dyzio
31-07-12, 09:13 PM
No, Lloyds.
Didn't have a problem logging in prior to this.

femaleacid
31-07-12, 09:15 PM
No, Lloyds.
Didn't have a problem logging in prior to this.

Will it actually let you use your bank I.e. Going to the cash machine or app banking? If so, seems like they're just having technical difficulties online.
Just go to your local branch to make sure and get it sorted out asap because they seem to be taking the gypsies kiss.

dyzio
31-07-12, 09:21 PM
App says the same.
Yeah, going to the branch tommorow.

Sounds more like somebody's trying to get access to the accoint using my details :/

femaleacid
31-07-12, 09:22 PM
App says the same.
Yeah, going to the branch tommorow.

Sounds more like somebody's trying to get access to the accoint using my details :/

You certainly dont want that!

kiggles
31-07-12, 09:44 PM
yeah banks are usless. only become useful when they want your money. once they got it. they dont care...

ethariel
31-07-12, 10:08 PM
It may be a pain in the bum, but at the end of the day going to a branch with ID is better than finding your account stripped and having to jump through hoops for 3 months to get your money back!

dyzio
31-07-12, 10:13 PM
Definately!

Didn't mean it to sound like a rant against the bank itself, just the fact I'll have to wait till tomorrow to find out what the hell is goin on.

ethariel
31-07-12, 10:29 PM
I had similar from the RBS when I set up direct banking, 4 locked accounts 2 failed 'calculators' and a full account suspended and a 20 minute rant in person finally saw to them removing the direct banking again.

Tho as all the English branches of RBS and all the Scot's branches of natWest have been sold to santandare, (have already moved my account to a Scots RBS branch to avoid the selling of my account to the spanish) i will in all likleyhood be looking for a new bnank so i have branch access again lol

Woogie
01-08-12, 06:58 AM
HSBC have been nothing but a nightmare for me. Got a phone call the once from them demanding I pay more money into my loan or else, When I asked where they expected me to get the money from as they can clearly see my bank is empty they accused me of having a secret bank account and hiding my money there.... All this came about after they agreed to suspend my payments on my load for a month while I moved jobs...yet never did :) wonderful.

On top of that I was going to buy a motorbike 3 weeks back and went in to withdraw some money (as may have been buying private) at which point they told me I couldnt withdraw more than £300 over the counter unless I had a utility bill for proof of my address, ID AND my cheque (which they have never issued too me) so would have to wait 2 weeks for one to be sent out to me. I then tried to withdraw £300 over the counter and was told that I wasn't allowed it as I couldn't prove who I was. While I appreciate the measures they are trying to go to stop people stealing others money I was furious that I wasn't even allowed to take my own money out when I could answer every single question about my bank account down to DD and the dates they were set up and recent transactions.

Transfered the money via internet banking to my Natwest one (joint account with the gf), walked in, answered 3 questions relating to the account and DDs then walked out with £1500

timwilky
01-08-12, 07:08 AM
It is all these eastern Europeans defrauding our trusting British banks ;). They now treat customers as potential thieves and cannot understand why the response is sod you mate I am off to someone who treats me like a customer.

Trouble is when you go through the aggravation of moving you find your new bank is no better than the cowboy you have just left.

My daughter has just had her account locked after reporting fraudulent activity. Meaning they will not let her get at her own money either. She has the audacity to want the bank to repay her losses. They say she must have given a company in Slovakia her account details. They took £900 in 12 transactions in one day. Only when she went overdrawn was anything noticed.

Sir Trev
01-08-12, 09:18 AM
And yet sometimes the fraud checks work flawlessly. When you take out a phone contract with CPW they do a pre-authorisation check on your card to make sure your bank account is real. But as I took out three contracts in separate transactions (long story) on the third my account was blocked as the bank deemed it suspicious. An automated call arrived a few minutes later asking me to confirm things were genuine and all was well straight away. It's a common fraud trick - the crim will take a little hoping it will not be noticed and then if it works will go for gold. Top marks to Barclays for spotting something odd and asking me if it was legit.

timwilky
01-08-12, 09:40 AM
I too have correctly fallen foul of anti fraud.

I was trying to book a training course to be held in the UK by a US company. 3 times my credit card was rejected and I was feeling a complete fool. Put down the phone about to call my bank to vent my spleen when they called me.

Mr Wilkinson, Somebody is attempting to use your card in the United States. Yes that is me, you have made me look an idiot. So sorry it was flagged as suspicious, please try again.

Made the call, all OK.

So when it works, a little inconvenience is well worth it. But when it screws up they deny any responsibility.

dyzio
01-08-12, 10:19 AM
Sorted.

"what the hell is going on" as feared, meant someone gained access to the account and has transferred funds from my savings to the current account and then tried to transfer them to a different account, which is when it got blocked.


Lucky.

dyzio
02-08-12, 07:57 PM
Right, this is getting weirder and weirder...

Everything at the bank seems to be getting sorted out, but the bank couldn't contact me on my home land line, so I've tried calling it myself and got a "the number is currently unavailable" message. When trying to make a phone call from the land line I was getting a 2 tone signal before dialling.

Logged in to the BT account I could see that there is a fault on the line and an engineer appointment has been made! In the meantime, calls were supposed to be forwarded to a mobile number I don't know! Apparently I've reported the fault and booked the appointment around the same time someone was playing with my bank account (coincidence?).

Phoned BT to find out that yes, I've reported the fault and booked an engineer :shock: a few days ago.

According to the online billing, the last 2 phone calls were made to a mobile number (same as the one mentioned earlier). Both under a minute and cost was 0.00, at the time, I've been at work.

The lassie from the support centre tried calling the land line and it started working (and still is).


Calling bt support in the morning.


Can this be related or just a stupid coincidence?

dyzio
02-08-12, 09:41 PM
Bit of mystery solved.

Blocked my ID and called the mobile number... and I heard the exact same message as when calling my landline earlier.

It may sound stupid, but it looks that someone reported a fault on my line, set up call redirecting and then started playing with the account.

Why? Because Lloyds gives you an option to call you on your mobile/land line and enter a security number displayed on the screen.

Bibio
02-08-12, 09:50 PM
that is why i never get the bank to phone me EVER so if they do it's a hoax. they have been screamed at for sending me txts etc.etc. email addy.. ermm feck right off.

if i want to do business i'll come into a branch now feck off and don't phone me again.

dyzio
02-08-12, 09:58 PM
It works like this, you make a transfer (or set up a new recipient) online and you get a pin number displayed on your screen. Then you'll be called on one of your numbers and you enter the pin via the phone kaypad.

Sounded ok, but who'd think it's "so easy" to redirect one's phone calls...

Bibio
02-08-12, 10:27 PM
that is why i don't do transfers on online banking. go into branch every time, yes its more hassle but a lot more secure.