View Full Version : Vodafone - Anyone work for them?
christopher
10-09-12, 01:58 PM
Random question but does anybody on here work for Vodafone, or know anybody who does, preferably with some authority to resolve problems?
Seriously ****ed off with them (been with them for well over a decade on PAYG and now contract, love the coverage and data speeds I get everywhere but right now I'm reconsidering network provider) and can't speak to anybody helpful. Tried all usual methods and also the likes of Twitter etc.
Not normally one to ask for help, but I'm getting nowhere here and have spent more time than I care to admit doing what I can and can't get anything escalated. They simply don't listen, or read, or basically care about anything being said and come back with generic off the shelf responses which appear to be cut and paste from a script.
Paul the 6th
10-09-12, 02:56 PM
have you gone through to cancellations/retentions yet?
Jackie_Black
10-09-12, 04:10 PM
It's not worth switching, they may be scum but they are the best.. I'm ditching o2 asap to go with vodafone. What have they done that is so annoying?
Quiff Wichard
10-09-12, 05:18 PM
Bro in law works at the call centre mate as a team leader ... pm me
MisterTommyH
10-09-12, 05:23 PM
Not really what I want to hear...... just changing to Vodafone after moaning about Orange for a year.
sv_rory
10-09-12, 05:59 PM
every service provider suck! I was with vodaphone, had nothing but trouble, same with three, and 02, my sister has had loadsa crap with orange too!
christopher
10-09-12, 07:08 PM
I've never had a problem with network coverage (more often than not it's better than friends using other providers) and am happy with data speeds. Just hope you don't need to speak to anyone or have a problem.
It's a stupid issue, basically I can't login to my account online which means I can't view/check my bills (and having recently travelled abroad I wanted to double check call/data charges).
Spoken to numerous people who said my account never existed, and to reregister. I can't because the email address and username are taken... well yes by my existing account, except they have no record of it. Then upon speaking to someone else they find the account and now say no phone number is associated to it. Doing whatever they do next doesn't work. Then the account gets completely wiped so that it can be recreated (I wasn't told this until a few hours after it was done), however now they're having problems sending the verification code by text message to my mobile number to prove I own the account so I can't get past step 1 of the registration.
Even with sending emails and screenshots of text messages proving the account was setup and showing verification codes and communication from them (which is only done with the account online, e.g. verification codes and passwords) they don't pay any attention to the individual situation and simply run off a script.
Sounds ridiculous, I know it does. I've still got a working phone and great coverage, it's just I can't login online or manage my account at my convenience, it's mainly the pure incompetence which has wound me up.
And the amount of error messages thrown at me from their website is crazy. E.g.
"We are sorry, we are unable to connect to the servrs due to network connectivity issues. We are working on rectifying the problem, Please try again later."
The fact they contain typographical errors in the message gives off such a brilliant vibe.
Argh! And breath...
ravingdavis
10-09-12, 07:34 PM
Sorry to hear you're having issues mate, I know people that work there but they are not really in the right area of the business to help out :(
Good luck getting it sorted.
christopher
10-09-12, 07:52 PM
:p
It's alright. Feel like I deserve that for how pointless the issue feels. Can't believe how difficult it is to get resolved.
andrewsmith
10-09-12, 08:14 PM
I've only had one issue with Orange and that was with charges on the IoM. Basically they charged me South American rates instead of Europe.
If you get no where next time, ask for the team leader or the manager. If that doesn't work ask to be put through to the cancellation team or your PAC code
that was with charges on the IoM. Basically they charged me South American rates instead of Europe.
I can see how they could get those 2 mixed up http://i1132.photobucket.com/albums/m571/sv4me/crazy20smiley.gif
andrewsmith
10-09-12, 08:27 PM
I can see how they could get those 2 mixed up http://i1132.photobucket.com/albums/m571/sv4me/crazy20smiley.gif
70p a minute to dial out, 30p a text, it was cheaper to receive a call
madnlooney
10-09-12, 09:57 PM
When i had problems and tried ringing, i got passed around. i only got my problem resolved going through there twitter team who sorted the problem straight out
hongman
11-09-12, 11:05 AM
Chris, I'm having exactly the same issue with my online account lol. Except I am not really fussed becuase I have bigger issues.
Like deciding what to have for lunch.
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