View Full Version : Royal Mail Complaints
missyburd
19-09-12, 07:40 AM
So then, form an orderly queue, what horror stories have you experienced with your items in the post by our beloved efficient and careful Royal Mail?
I have used them for sending my portraits for two years now, but the last three consecutive postings have all arrived less than the perfect state they were sent in. The first two were in Do Not Bend envelopes which all of them have been in the past but those arrived creased and the latest was sent in what I thought was to be a bombproof RM tube, it arrived folded in HALF :( Really not happy, when you pay the extra for Special Delivery you really expect them to take more care. Would write a letter of complaint but it probably won't get there if I posted it and if I email it they'll probably just ignore it, anyone had any experience of dealing with them?
Oh and the last birthday card I sent with small gift inside never even reached its owner.
Aaargh! /rant for now.
maviczap
19-09-12, 07:47 AM
Don't use them if you can help it.
If you're paying Special delivery prices then use Parcelmonkey or Parcel to Go, with each of these your item is tracked & insured, plus they collect from you. No more expensive than Royal Snail & I've never had a package go missing or take more than 2 days to get to its destination, including some humongous sized parcels.
I'd sent a package by Royal Mail International signed for to France and a week later it still hadn't arrived. I've had internal UK packages take 10 days to reach somewhere 50 miles from my house
you could always try the feedback website https://www.postoffice-tellus.co.uk/sxml/postoffice/Survey/custsurvey_pos.jsp. I t didnt even recognise my post office postcode so I used
http://www.postoffice.co.uk/complaints
My beef is the staff in our local post office who think its funny to treat the all customers with contempt whilst happy to sell you special delivery when there are other CHEAPER / suitable options. Very unhelpful and you pay for the privilege of being abused in public.
Why cant royal mail tell me when my special delivery is lost? After all it supposed to get there next day. If it hasnt , its late or lost. If in 1 week it hasnt got there why not send me a letter with a cheque for the insured amount.
missyburd
19-09-12, 08:04 AM
Don't use them if you can help it.
If you're paying Special delivery prices then use Parcelmonkey or Parcel to Go, with each of these your item is tracked & insured, plus they collect from you. No more expensive than Royal Snail & I've never had a package go missing or take more than 2 days to get to its destination, including some humongous sized parcels.
See, Special Delivery is also tracked and insured but I bet it's a bloody nightmare getting them to cough up. From now on I will be using a different courier, RM is just convenient but no more. It's not like I can whip up another drawing and send one out, to hear that something I've spent hours and hours of my time on has been treated with such contempt is rather upsetting.
SuzukiNess
19-09-12, 08:29 AM
See, Special Delivery is also tracked and insured but I bet it's a bloody nightmare getting them to cough up.
worth checking out - my sis got refunds for missing / damaged parcels.
cannot believe someone actually folded the tube :smt017 doh!
having spent a few weeks at a large sorting office i'm surprised anything gets delivered... sorting machines chomping up and spitting out shreds at the other end.. and if envelopes came out better off, i.e. slightly damaged they got put to one side and sometimes thrown away. I attempted rescuing a few by sticking them back together.
parcels chucked from the main "drum" to someone (a fair way away) at the regional sorting "drum" with scant regard for HANDLE WITH CARE / THIS WAY UP signs....
not that the above helps your case MB, but get some proof of the condition the parcels arrived and complain / demand refund &/or compensation xx
Paul the 6th
19-09-12, 08:40 AM
I think I'm before you in the queue Maria...
http://forums.sv650.org/showthread.php?t=184170
missyburd
19-09-12, 08:42 AM
Aye, but have you done owt about it yet? Any luck with your claim?
Paul the 6th
19-09-12, 08:46 AM
for the sake of handing over the photo's, waiting 4,000 years for the messiah and a pittence in 'compensation' then ordering new prints and having those turn up in the exact same state - f**k 'em. I'll just do stupid stuff like posting my junk mail to their complaints department but with not enough postage on it.. Far more satisfying.
Sir Trev
19-09-12, 11:24 AM
How about being told your (so called) Special Delivery cannot be tracked and PoDs are not available? 20 minutes arguing on the phone and two levels of supervisor later I eventually got someone who spoke reasonable English and wasn't a clueless temp! Be tenacious in your compensation demands and don't use them again.
tigersaw
19-09-12, 12:05 PM
The picture you sent me was in a sturdy do not bend envelope but likewise had not been treated with respect - fortunately it was fine inside.
We dont use them for anything at work any longer, even post goes by courier.
Fallout
19-09-12, 05:19 PM
I would used insured delivery in future Maria. Your drawings have value, even if nobody has paid for them. I see no harm in attaching a value of £100 to them and insuring them for that amount, since that's what I'd expect to pay for a bespoke drawing of my hippo or seahorse. If these are paid for drawings, then RM doesn't need to know how much was actually paid for them, imo. Just because I pay £10 for one, it may still cost £1000 to redo. So get some compo.
The business is not a person. It does not have compassion. It will only learn by being hit in the wallet, and compensation claims are probably the best way to teach them. That and burning down the MD's house and TPing his car.
yorkie_chris
19-09-12, 05:20 PM
The special delivery service she uses is insured isn't it?
Fallout
19-09-12, 05:22 PM
Yes, it definitely is. I missed that. COMPO!
Spank86
19-09-12, 05:27 PM
Never had a problem with them.
yorkie_chris
19-09-12, 05:31 PM
Yes, it definitely is. I missed that. COMPO!
And it's a fairly salient point that she does these drawings for a fee, a fairly low one considering the many hours of serious attention to detail!
missyburd
19-09-12, 09:17 PM
I would used insured delivery in future Maria. Your drawings have value, even if nobody has paid for them. I see no harm in attaching a value of £100 to them and insuring them for that amount, since that's what I'd expect to pay for a bespoke drawing of my hippo or seahorse. If these are paid for drawings, then RM doesn't need to know how much was actually paid for them, imo. Just because I pay £10 for one, it may still cost £1000 to redo. So get some compo.
See, Special Delivery is also tracked and insured but I bet it's a bloody nightmare getting them to cough up. From now on I will be using a different courier, RM is just convenient but no more. It's not like I can whip up another drawing and send one out, to hear that something I've spent hours and hours of my time on has been treated with such contempt is rather upsetting.
As said above, wake up lad :-P
I wouldn't dare send them uninsured so I use the "best" service Royal Mail provide, which turns out is on par with getting my dog to deliver it, in his mouth having had it used as a fetching stick. Needless to say, one less customer as of two days ago.
They lost my complete passport application a couple of years ago, including the full birth certificate etc. All sent with the special delivery gaurantees; unable to be traced, no idea where it got to, no 'value' attached to the contents = compensation only covering the cost of the postage :(
How valuable is a fully complete passport application with original documentation to support proof of identity?
I got a £5 cheque and two fingers stuck up via a 5hitty letter. Wa***rs.
Fallout
20-09-12, 06:32 AM
As said above, wake up lad :-P
I wouldn't dare send them uninsured so I use the "best" service Royal Mail provide, which turns out is on par with getting my dog to deliver it, in his mouth having had it used as a fetching stick. Needless to say, one less customer as of two days ago.
:-? I don't get it. I read the whole thread, but none of it sunk in. I think it was the red mist. Or perhaps the crack.
What service will you be using now?
yorkie_chris
20-09-12, 07:43 AM
She's now only drawing turds, then sellotaping them to bricks and throwing them through postmans windows with insufficient postage :-P
Fallout
20-09-12, 08:01 AM
I'd pay top dollar for one of those! :D
missyburd
20-09-12, 08:03 AM
:-? I don't get it. I read the whole thread, but none of it sunk in. I think it was the red mist. Or perhaps the crack.
What service will you be using now?
Not too sure, might use YC's work courier or do some research and see what other folk use for arty stuffs.
Spank86
20-09-12, 08:14 AM
Have you considered simply handing them to rictus next time he passes by your neck of the woods with instructions as to the final destination?
He seems to cover the whole country on a weekly if not daily basis anyway.
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