Motor industry regulatory body?

[SUPERSTARDJ01]

Hi all,

Anyone know what government body regulates the motor industry particular break down and recovery?

Cheers

[ChrisCurvyS]

There's no statuatory government regulator as far as I know - just this self-policing one:

http://www.motorcodes.co.uk/garage/the-codes/what-is-motor-codes.html

[ChrisCurvyS]

You can also try the RMI if the business you've got an issue with is a member of it:

http://www.rmif.co.uk/consumers/why-use-an-rmi-member/

[yorkie_chris]

Might be worth investigating whether a breakdown policy you may be wanting to contest is a sort of insurance scheme that would be regulated by the insurance ombudsman.

What's occurring?

[Runako]

Might be worth investigating whether a breakdown policy you may be wanting to contest is a sort of insurance scheme that would be regulated by the insurance ombudsman.


Yes, this is good advice. Even recovery schemes sold through your insurers may be covered. The other way in which it may be covered is if you pay for your recovery through the use of a credit agreement. Both types are regulated contracts.

Although the Motorcode scheme is voluntary, any breaches by a member and failure of to address the issue has significant implications for the business and the code itself. If the business fails to address a complaint in accordance with the code, they can lose their accreditation or membership. If the code administrators (should one exist) fail to oversee a members behaviour in this regard, the OFT can withdraw support for the code - although this is unlikely unless there are some major breaches or a fundamental failure of the scheme.

First stop, code of practice and complaint.

Second stop, ombudsman if regulated contract (but you will still have to make a complaint to the trader first).

[SUPERSTARDJ01]

Might be worth investigating whether a breakdown policy you may be wanting to contest is a sort of insurance scheme that would be regulated by the insurance ombudsman.

What's occurring?

I put in a complaint with Endsleigh break down as CMG came out to our flat battery and broke our bonnet catch, I put in a complaint and was told it would take 4 weeks to complete and I would here from them on 27/12, now it's been 5 weeks and i'm being told it's going to take another 2 weeks until I hear something with no explanation. so i wanted to checked their governed rules around complaint handling times.

[Davadvice]

this is regarding this (http://forums.sv650.org/showthread.php?t=187585) I take it.

as an ex mechanic and knowing how this normally works i don't think you will get any resolve in your favor.

if you take it from their point of view.
you don't use the catch every day.
they come and use it, it breaks.
it's just bad luck.

Unless you can determine that it was due to rough handling (this would be very difficult) then there is no chance unless they are very decent at "good will".

I have had bonnet catches go on me and the owner has to pay for the repair.
it's just bad luck.

how much is it going to cost to repair ?

do you feel this is worth your time it's going to take to deal with all comms you may need to deal with ?

Cheers
David