Ebay views

[Dave20046]

More ebay dilemmas!

Having an issue with someone, just after a sanity check really. They paid by paypal so I'll get shafted anyways but want others' views on this sort of scenario:
I Sold a car part on ebay as I had an electrical problem and replaced this particular particular part as part of tracing it but this did not coprrect the fault and it was traced elsewhere so believed the part (and still do) to be good.
For this reason (and just people generally being DIY idiots with car parts) I listed the item at 99p with no guarantees on it working. Anooyingly I didn't reinforce that as much as I normally do as I'd not had a bad experience in a while "YOU ARE POTENTIALLY BIDDING ON A PAPERWEIGHT" for example.

Here's the description

This is an auction for a part from a car, believed to be in good working order as new one was bought and fitted to fix an issue , this didn't turn out to be the cause, the problem was found elsewhere. Sold as seen so grab a bargain starting at 99p


The guy's now disputing the the purchase and has emailed me saying it worked for 3 weeks and has now failed completely. I think it's more likely he had an intermittent fault all along elsewhere but anyway. Thoughts anyone?

I've resigned myself to the fact I'll get shafted for the money, especially annoyed as I spent a tenner on postage (only charged £5) and sent him a courteous email explaining I'd done it special delivery so he can fit it before the bank holiday

[Specialone]

If it worked for 3 weeks then failed, what are you supposed to do? Give him a parts and labour guarantee for twelve months?

[Dave20046]

That's my thinking! he says intermittently but balls - he would have said.

Bet paypal still take the cash off me.

Glad I wasn't been harsh

[andrewsmith]

Ebay, is a auction thus sold as seen.

Do what I did Dave and get him to take it off and send it back- just out of spite

[Dave20046]

that's what he wants!

[Dabteacake]

Let him send it at cost then and refund the pennies and relist as possibly fooked

[Wideboy]

it worked didn't it? its a second hand car part that worked and then broke, a breakers wouldn't refund it so why should you.

some people really are thick

[Specialone]

Get your money out of PayPal quick then close your account :)

[Owenski]

it worked didn't it? its a second hand car part that worked and then broke, a breakers wouldn't refund it so why should you.

some people really are thick

+1

The part worked, it broke in his possession = his problem.

"Dear sir,
You bought and paid for a car part which had been previously bought by myself to isolate and identify a possible problem. On installing the part I was able to determine that the fault with my vehicle was not related to the part you purchased nor the one it was bought to replace. I then re-installed my original part and sold the newly purchased one on in my auction.
You successfully won that auction and thus the part, on receiving the part you have installed it and admitted that it is functional. A matter of weeks later you've now stated the part has become faulty, I am not a supplier of guaranteed parts I am a seller of a used item. That part was sold as seen through the auction and upon receipt is was found functional. I cannot feasibly predict the shelf life or integrity of a part which I've had no baring on the installation or use of since leaving my possession.

For this reason I am unwilling to return payment for the item, I am sympathetic to your frustrations but would perhaps suggest a different fault with your own vehicle may well be causing your *part name* to fail. The repeatably damaged *part name* may well be a symptom and not the cause, just as it was with myself.

I wish you all the best,
Dave C0cksucker

[Specialone]

+1

The part worked, it broke in his possession = his problem.

"Dear sir,
You bought and paid for a car part which had been previously bought by myself to isolate and identify a possible problem. On installing the part I was able to determine that the fault with my vehicle was not related to the part you purchased nor the one it was bought to replace. I then re-installed my original part and sold the newly purchased one on in my auction.
You successfully won that auction and thus the part, on receiving the part you have installed it and admitted that it is functional. A matter of weeks later you've now stated the part has become faulty, I am not a supplier of guaranteed parts I am a seller of a used item. That part was sold as seen through the auction and upon receipt is was found functional. I cannot feasibly predict the shelf life or integrity of a part which I've had no baring on the installation or use of since leaving my possession.

For this reason I am unwilling to return payment for the item, I am sympathetic to your frustrations but would perhaps suggest a different fault with your own vehicle may well be causing your *part name* to fail. The repeatably damaged *part name* may well be a symptom and not the cause, just as it was with myself.

I wish you all the best,
Dave C0cksucker

Wot he said ^^^^^^ :)

[ChrisCurvyS]

This reminds me of the guy on here who sold some used knee sliders for 99p and the buyer complained as they were too worn.

How much did he end up paying if you don't mind me asking?

[andrewsmith]

This reminds me of the guy on here who sold some used knee sliders for 99p and the buyer complained as they were too worn.

How much did he end up paying if you don't mind me asking?

That was me!!

And plug for the sale of the Said sliders ;)
http://forums.sv650.org/showthread.php?t=196547

[yorkie_chris]

The repeatably damaged *part name* may well be a symptom and not the cause, just as it was with myself.


Good except for this bit, that admits there is actually a problem with *part name*.

I think this is all a ruse that it's about car parts and that he's actually selling spares for some sort of industrial *rse intrusion device.

[Owenski]

I recon you're on to something, sold it in "as new" condition but the new owner found some sweetcorn residue now wants his money back.

[Dave20046]

I replied to him and basically said I'm not a business I just wanted to pop it on ebay hassle free and as such sold it with no warranties or guarantees and that it was 'sold as seen' at 99p. As unfortunate as it was that it failed after a few weeks...
This reminds me of the guy on here who sold some used knee sliders for 99p and the buyer complained as they were too worn.

How much did he end up paying if you don't mind me asking?

He replied a bit mardily like "the starting bid is irrelevant" to which I replied, no but the nature of the auction was.

....He ended up paying £15 (+£5 p&p) and I spent £10 on postage. They sell for about £30-£40 from breaker-breakers with guarantees.

Paypal have already put the cash on hold.



Got some mongs collecting some sofas today (supposedly, 4th arranged date) they kept communicating through polish couriers with me who wouldn't turn up. Finally got to talk to them last night "****in ell man, I've been waiting like 3 weeks" "yeah and I've wanted the ****ing things out of my house! get down here tomorrow or they're going out"

[js1992]

You shouldn't have to do anything at all PayPal is always in buyers favour rather than the sellers which is unfair hope you get this sorted

[cb1000rsteve]

I sold an undertray to a guy who basically butchered it then said it was damaged. eBay found in his favour!!! Total joke but ebay sellers are 2 a penny where as buyers need to be kept sweet. I would say they will do u for it but offer to take it back and test first then see where you stand, as if its working you win.

[Dave20046]

Does anyone know i9f ebay/paypal actually take the sellers side into account?

He left the following feeback:

works well, thanks Buyer: s---- ( 243) 11-Apr-13 19:11


Is that submissible as evidence anywhere?

[andrewsmith]

Speak to help center Dave, they can review cases. Also make a complaint about the buyer that helped in my csse

sent from a weapon of mass distraction

[Dave20046]

Will do, I really don't want to issue a refund though. Will contact ebay.

It's in the resolution center at 'messages' stage at the moment

[BoltonSte]

Ebay boils my **** sometimes. Back in the day I sold a front end and had the feedback of 'good, as described but a little dirty' these days Paypal would probably issue a refund.

[Dave20046]

hmm...don't quite know what's happened.
Ebay ruled in the buyers favour this morning

...but emailed me saying the buyer will not be returning the item, I don't have to reimburse the buyer, it won't affect my selling record.

I get the sneaking suspicion they've syphoned my money off via paypal and used that to refund the buyer, but I can't tell!
Anyone seen this before?

[Wideboy]

can you not just drain your paypal account? i never leave money in mine

[littleoldman2]

I don't have to reimburse the buyer,

How do you know that, is that what ebay have told you?.

[Spank86]

PayPal ought to show a record of all money in and out, can't you tell from that?

[Dave20046]

The PayPal account was empty
I'll double check in the history

How do you know that, is that what ebay have told you?.

Yep

[Dave20046]

Only PayPal record says 'temporary hold for dispute ' status: removed

Whereas all the other transaction statuses read complete

[Spank86]

I suppose it depends on the bottom line, does it still read empty or does it show the cash from the transaction.

[Owenski]

+1
If the paypal account has had the money removed from it to pay into your bank/ spent elsewhere or if its shows the sum as credit then surely you've had the money.
If its showing as not been there and you havn't moved/spent it or its now showing a neg balance then paypal have taken the money from you on their own accord.

Perhaps the wording of "you're not required to issue a refund" is because they've managed that for you without interaction so if you did manually issue a refund you'd effectively pay them twice.

Either way its dog-**** if the item is no use to him why is he not required to return it :@

[Red Herring]

If it's an electrical component it could well be that he has a problem with his vehicle that blew his original part, he then replaced it with a perfectly serviceable item from you but hasn't fixed the original cause of the failure, and this has in turn then broken your part. You sold it in good faith as a working part, he bought it, fitted it and it worked. He then broke it. His problem. Stick to your guns with PayPal.

[Dave20046]

Customer Support has refunded the buyer and the case is closed. 21 May, 2013 at 09:33
Customer Support comments:
'eBay has decided to refund the buyer. You are not required to reimburse the buyer or eBay, and this case will not be counted in your seller performance evaluation.'
Final decision:
You were not found at fault.
Transaction information:
We've removed the hold on this PayPal transaction

[Dave20046]

Date:
21 May 2013
Time:
09:33:07 BST
Status:
Completed

Subject:
You have sent £***** GBP to Michael ***** with PayPal
Description:
eBay decided in favour of the buyer in a dispute opened in the eBay Resolution Centre. Since you didn't have enough money in your account to cover the refund, [eBay] issued the refund on your behalf. Please reimburse eBay now for the refund.



Sneaky ****s

[andrewsmith]

Bunch of thunder****s

[Dave20046]

I'm ringi9ng ebay to complain.
Ebay say I'm not at fault and don't need to reimburse them....Ebay have had paypal take the funds off me .
knobs


I realise they're the same company

[stuR]

Cheeky sods

[Spank86]

Lucky you've got the ebay message saying you're NOT required to reimburse them.

[Dave20046]

Just rang them and sorted, arses

[Dave20046]

Although on the plus side the situations now resolved