View Full Version : BT engineers...help needed
BoltonSte
17-01-14, 09:51 AM
I've been waiting on the phone for a while, and there doesn't appear to be a straight forward solution on line.
The pole that feeds the BT line to my row of houses has developed quite a lean. I think it"s likely due to one line running through a couple of connifers that have shot up inthe last year.
who do I need to report it to? How do I go about doing it?
if it does come down it'll hit our cars so I want to get it sorted
ste
Openreach are the folks that do poles and holes. The link below has a contact number. Mention it's dangerous and there is a cute rabbit living under it an you should get a friendly man in a van around soon enough.
http://www.openreach.co.uk/orpg/home/contactus/tellussomething/tellussomethingaboutournetwork/tellaboutnetwork.do
Spank86
17-01-14, 10:15 AM
http://www.openreach.co.uk/orpg/home/contactus/tellussomething/tellussomethingaboutournetwork/tellaboutnetwork.do
phone number and online reporting link, the latter may be better.
Spank86
17-01-14, 10:31 AM
Eat my dust Spank!
I was struggling with connection.
BoltonSte
17-01-14, 10:44 AM
Ta v. Much.
I will get onto it...the might of the org again.
TheOnlyNemesis
19-01-14, 10:15 PM
If you are struggling with openreach as they can be a nightmare, BT do have a live chat service too.
If you are struggling with openreach as they can be a nightmare, BT do have a live chat service too.
We had a nightmare with them 2 months before they repaired the telephone line which meant we had no phone or internet. They sent round 5 people on one day including the overhead guys to did a hole in the drive. Good luck
BoltonSte
20-01-14, 01:57 PM
Reported online as phone died...told them to think of the kiddies...actually told them it was a risk to public and property as it's where we park cars and children play, which they do sometimes...all they need to do is chop some conifers
Spank86
20-01-14, 04:05 PM
Whos conifers are they?
Chances are what will happen is a guy will come out and see if it's an immediate danger, if it isn't he'll bang a yellow label on it to have it reseated when we've got time and then go away again.
We won't usually cut trees unless we have to in order to complete some work.
BoltonSte
20-01-14, 09:23 PM
no ones, one of the idiotic neighbours planted them on a bit of spare land under the lines and left them be...conifers being conifers they grew, one has already come down and took out a fence, the rest are so lopsided they'll hit the prize prats garage.
land is council btw and they don't want to know.
Spank86
20-01-14, 09:47 PM
Well we won't touch them.
If they're on council land it's the councils problem. If we need to renew the cable and there's no other option they'll take a few branches off but otherwise they'll just slacken the cable a bit and secure the pole if it's gonna go over. It would have to be a pretty big cable to shift a pole though.
BoltonSte
20-01-14, 10:18 PM
normal cable, but it is resembles a piano wire now.
I'll get back to ammonim phosformating them then.
Spank86
21-01-14, 08:25 AM
Well if it's a dropwire which is thinner than one of your fingers it's definitely not what shifted the pole, not because of the trees.
Most of the poles I see that have moved have either been hit by a car/lorry or were badly set in soft ground. Very few of them will go anywhere even when they've loosened a bit, they just move to a slight angle over time if all the wires on them go in the same direction.
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