Anyone had any dealings with UPS?

[Jayneflakes]

Anyone had dealings with UPS that has required a complaint? I paid for next day delivery on the shocks for the other half's bike and they have not arrived. I have the on line tracking number and the shocks have been sent out on the van each day this week and then returned to the warehouse with out even getting close to my street.

The company I bought the shocks from have spoken to UPS and have been told that the warehouse is short staffed at the moment and deliveries have been effected.

However, I have still paid for next day delivery and they have failed to uphold their half of the contract. Their complaints procedure is useless and the staff are unhelpful. Any idea who I contact next if any such group exists? :mad:

cheers chums

[Tomor]

You will probably find that ups will just say it's not a guaranteed next day. It will be in their terms somewhere.

Sent from my magical portable device

[DarrenSV650S]

I hate UPS. Their whole system and methods are so backwards. You might get your delivery charge refunded but I've never tried so don't know how easy it is.

I'd always go for DPD given the choice.

[maviczap]

I had a similar problem with TNT, the complaints procedure was of no help what so ever, either in getting the item delivered or anything for my wasted time.

Complain to the people you bought the shocks off, but as a rule, you'l have the same problem with any courier service. As per 'Gripe of the day' thread, Click & Collect is the way forward.

Doesn't help that all the major courier warehouses are too far to drive to in my locality, except Parcelforce

[Bluepete]

According the the UPS tracking for my new camera that came from Hong Kong, it arrived in Cologne before it left Dubai!

Plus, they snuck up on me in a plain white van instead of their faecal brown American style wagon! Sneaky buggers. At least they knocked on the door.

Whilst I type this, I do wonder why we put up with shocking service from these companies. UPS managed to get a parcel from Kowloon Bay, Hong Kong to Wigan in under two days, yet the delivery time after it was loaded onto the van was "Between 9.00 am and 7.00 pm." DPD can give a one hour slot that so far, they've always hit!

I could potentially loose a whole day waiting in for them only to arrive at teatime. Surely, in this computerised, tracked, GPS logged modern age, they could give a vague idea what time they're likely to be arriving?

Pete ;)

[DarrenSV650S]

It's because UPS use sub-contractors to deliver their packages, which means p**s poor service

[AJC]

Had something delivered from UPS once. Long story short I spent 2 days sitting around the house, each time to see the online tracker randomly click to 'delivery attempted' without a hint of noise or sniff of a van. In the end I just went the 12 miles or so to the warehouse so I might actually get my stuff this lifetime...

[Nutsinatin]

Effectively all of these couriers are one and the same (although 1 hour time slots are better), it's more down to the man in the van delivering your parcel than the company. I'm pretty sure with UPS the 'Next Day Delivery' is not guaranteed, and they will not refund you as they will argue that if you had chosen a cheaper service it would have taken longer to arrive so you have still received their premium service. It's the same as Royal Mail's guaranteed next day delivery, which is, in fact, not guaranteed to arrive next day.

[chris8886]

It's the same as Royal Mail's guaranteed next day delivery, which is, in fact, not guaranteed to arrive next day.



is that not then false advertising?! saying that you'll do something in a certain way and then not doing it... :confused:

[Jayneflakes]

My small package finally arrived and when I spoke to the driver he was despondent and miserable with his working conditions. He claimed that a new manager had recently taken over and had over loaded him with work meaning that he was unable to reach his daily targets. He also implied that the company mainly hired no hopers and idiots who were incapable of completing a job properly.

Complaining to UPS got me no where. I received an automated e-mail telling me that my complaint was very important to them and that I would hear from them within four hours and that was a complete lie because I never heard back from them.

Customer services were down right rude and I was put through to a person for whom English was a second or third language so communicating was extremely difficult. However I suspect that the person I spoke to may have been putting this on. Finally I was able to speak to another girl who was polite, but useless. The whole thing was frustrating.

Don't you just love them...

[Littlepeahead]

Email the CEO direct, cc Radio 4 You and Yours, Which? Magazine and Watchdog.

[maviczap]

My small package finally arrived and when I spoke to the driver he was despondent and miserable with his working conditions. He claimed that a new manager had recently taken over and had over loaded him with work meaning that he was unable to reach his daily targets. He also implied that the company mainly hired no hopers and idiots who were incapable of completing a job properly.

Complaining to UPS got me no where. I received an automated e-mail telling me that my complaint was very important to them and that I would hear from them within four hours and that was a complete lie because I never heard back from them.

Customer services were down right rude and I was put through to a person for whom English was a second or third language so communicating was extremely difficult. However I suspect that the person I spoke to may have been putting this on. Finally I was able to speak to another girl who was polite, but useless. The whole thing was frustrating.

Don't you just love them...

Are you really surprised about his? :smt095

[Jayneflakes]

Email the CEO direct, cc Radio 4 You and Yours, Which? Magazine and Watchdog.

I actually contacted Which? and they currently have a petition going that is asking for better regulation of delivery companies and to make them more accountable. As for contacting the CEO, I spent quite a lot of time on line trying to find contact details for making a complaint to UPS and came up empty.

Are you really surprised about his? :smt095

I wish that I could say that I was. The worst part of it is that the delivery driver was clearly upset that I had been forced to complain and this had obviously been passed down the chain to him. As we left though, we did see him trying to deliver else where and basically doing laps of our street trying to find places to stop. It all seemed rather chaotic.

[maviczap]

Yep, basically him being overworked by his manager, so he has my sympathy.

Is this a management culture that's brought here by UPS in the USA, or homebrewed?

[sniff]

try this.

http://www.ceoemail.com/s.php?id=9582

[figaro]

Every company is the same, they're all as bad as the minimum wage drivers they employ. I watched from my window as a DPD driver pulled up outside my house, good, I was waiting for that parcel, but instead of a delivery driver knocking at the door, all I got was an 'attempted delivery' note shoved through the letterbox. No attempt to deliver the parcel at all.

Another guy on another delivery did at least ring me; he was about 300 yards away so I walked down to him to show him where to deliver. By the time I'd got to him he'd unloaded the parcels onto the pavement and expected me to carry them back up the road. Needless to say I supervised him reloading the parcels...

And there's another company whose name I forget; their drivers use their own vehicles, so they're obviously sub-contractors. I say obviously cos one of the idiots knocked me up at 11.30pm to make a delivery!

[Corny Gizmo]

I say obviously cos one of the idiots knocked me up at 11.30pm to make a delivery!

:smt112

Had to laugh, I think thats Yodel that you are talking about, I had a woman and her 3 kids turn up in an astra with my package one day, made me lol

[figaro]

:smt112

Had to laugh, I think thats Yodel that you are talking about, I had a woman and her 3 kids turn up in an astra with my package one day, made me lol

Yep, that's them:smt013

[Jayneflakes]

I had an e-mail today from UPS Customer Services

Response By Email (Auggi L.) (26/11/2014 02.31 AM) U.S. Eastern Standard Time (US EST)
Dear Jayne,

Thank you for your e-mail.

I have checked the status of your shipment in our tracking system. Our records indicate that your shipment was delivered on 21/11/17 at 15:18 to the following address:

You don't say! There is no mention of the fact that I paid for delivery on the 18th! They did however ask me to fill in a customer satisfaction survey and asked me if I would recommend UPS to people I know. :thumbsup:

The temptation to just hurl abuse at them like their first Customer Services person did to me was tempting, but instead I did the adult thing and filled it out carefully and honestly. I actually stated that I felt that their driver was unnecessarily stressed out and was bullied by his manager to work an unrealistic schedule.

I very much doubt that what I have said will make any difference, I may as well have been peeing into the wind for all of the good it will do. I will just have to laugh now if the scary evil genius that is YC sends me my newly sorted R1 front end via UPS! :smt041

[Viney]

Many years ago the company which I worked for decided to use UPS. They lost the first package ever sent with them. Took us forever and the threat of a legal case to get the value of the item back. This was over 18 years ago.