BLD Birmingham

[sandman]

Hi
Anyone had any experience of a company called BLD group

They have my bike from an accident back in June

I have been phoning them every week for a month and get varied reports of its status each week.

Last week i thought i was making progress that it would be on a ramp on Tuesday and then with all being well back to me for next week

Now i am being told my front mud guard need to be painted (strange how it is carbon fibre) then when i challenged it was the front wheel needs to be dealt with (apparently a scuff on it)

How have other people found them if they have used them in the past
Am i just having a bad experience

:confused:

[Specialone]

Most accident repair company's come out with all the delay b****x, they probably have higher priority work to do so yours get left.

[yamrdtez]

if you would like me to go and check status of your bike I would be able to go next week. I live in Brum north so no probs. pm details if you want me to go and check on bike. Tez

[sandman]

Might take you up on that
I have had a venting session at the accident management company (poor guy didn't know what hit him)

I will be in touch tomorrow

[Nutsinatin]

I had a bike accident 10/12/2014, went through BLD and they were and still are utter rubbish. Pretty much the same experience you describe. Call them weekly for an update and nothing's happened since the last week and no one seems to know what's going on.

[Juju]

I can only presume you were not at fault, and that you are probably on a hire bike at at least £80 per day, and probably more. You might not realise you're paying, you're probably on a "credit hire" bike, ie they just told you the the costs would be "claimed from the other side" when you signed the paperwork.

Guess why your repairs are being dealt with so slowly.

And when the insurers on the other side refuse to pay, guess who has to go to court to give evidence on need, and whether you had any alternative courses open to you to mitigate the loss.

Most claims go to court these days on the "cost" of the claim, rather than liabilty disputes, largely due to AMC's trying to stuff as much cash into their pockets as possible. Starts with storage/recovery at high rates, despite you having a perfectly good driveway to keep it on, and "pet" engineers ensuring bikes are written off (as it makes the hire longer) by over estimating the repair costs. And if there's a huge hire invoice at the end of the claim, typically often £8k or more for a motorbike, on top of the injury, solicitors fees, private treatment fees (at double the market rates) as well as the cost of the bike, well, it may be worth the other sides insurer running a liability dispute when it wasn't economic to do so at far lower claim costs.

[sandman]

I did not get a hire bike as i have a car (no big deal i thought back then i will have it back soon :rolleyes:)

I can see why they are dragging it out from there side to make more money.
If i treated my customers this way i would be out of a job.

I am raising a complaint today with my insurers who will have to re open the claim as they have closed it. I pay them the money and they have done naff all

I am on a credit repair but the longer this goes on the worse the situation will get I am sure

I pay for Comprehensive insurance and i feel like i have only got 3rd party. I would quite happy quit biking over this and flog the bike for now just to get it all resolved!

[sandman]

Now this has pushed me over the edge i think

Danny Dartnaill and Simon Girling of BDO LLP were appointed Joint Administrators of Bikers Legal Defence Limited (‘the Company’) on 9 September 2015.

Just been contacted by the accident management company and they are trying to get me answers but i think nothing has been done and i have been led down a merry path!

Laughing out loud because inside i am properly losing it !

[andrewsmith]

Well get a solicitor involved or speak to the administrator asap

sent with all the fury of a clogged drain!!

[sandman]

Bike is safe from the administrators and the accident management company are moving it to another repair centre (although i have no idea what state the bike is in)

The issue is now that if any parts have not been fitted to the bike then they are the property of the administrators
So effectively i am no further forward than when i was knocked off 3 months ago

[andrewsmith]

I would try and attend with the accident management Co and inspect

sent with all the fury of a clogged drain!!

[Fordward]

That explains all, most businesses become totally unresponsive in the days and weeks before they go down the tubes.

Shame because BLD repaired my bike last year and they were brilliant, I had a call from a lovely lass every other day with a progress update, even if she had nothing new to tell me. They resprayed most of the bike, even though it was knocked over in a car park and only damaged on one side, because I told them I was very worried about them being able to match the colour being a Yellow Daytona. It came back like a brand new bike in a better condition than it had been before the accident.

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[Fordward]

PS: the fact it's still in Birmingham probably means repairs haven't been started, that is just a storage depot, repairs are carried out in Southampton.

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[sandman]

PS: the fact it's still in Birmingham probably means repairs haven't been started, that is just a storage depot, repairs are carried out in Southampton.

That is what i suspected
I am calling again at lunch time (probably with every other person with a bike there) for an update

I expressed my concerns about this company to the insurance company at the start of August

:(

[Juju]

If the fault of the accident was the other driver, why on earth did you not call their insurer first - they are, ultimately, the party who pays. Going via BLD is only putting cost and delay between you and a repair. The only reason BLD and their likes exist is to leech extra cash between the true cost of repair and you, as their "fees" for supplying a service most people don't really need. And if the insurers authorise repairs, there's no issues down the line and you got all the protection of the FCA as you are a "customer". What do you think BLD, with their naff, "pro biker" brand name do? Why would they do a repair the insuers can, unless they can get in there, and bump up the bill. And ultimately, we all pay for these parasites and their "extra charges" in our premiums.

[Fordward]

"Why on earth didn't you..."

Must be great to have such a knowledge of the insurance industry and be so perfect. How did you find out you could go straight to the third party? Or were you just born with that knowledge?

The guy, finding himself in unfamiliar territory, did what the "experts" he was paying for advice, his insurance company, told him to do.

Give him a break and stop being so pompous.

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[Heorot]

In my experience as a claims handler, the TP insurer won't do anything if their driver has not reported the accident. You can't report it to them yourself as you are not their insured. If you are really lucky, they may take the details and try to contact their insured, but don't hold your breath.

[Fordward]

When I used BLD the claim went direct to the third party insurer. I don't know the ins and outs of how that happened.

Anyway I have legal cover and it was a hit and run, woman a Land Rover reversed over the bike in a car park, when she realised what she'd done, tried to drive away, and was stopped by a 70 year old man who stood in the road in front of her and refused to move.

So, I got her registration and name/address/telephone number that way, but she refused to give her insurance details the next day.

I phoned the solicitor appointed by my legal cover, they said leave it with us and don't contact her again, they phoned the police, they appointed BLD who collected the bike.

I believe she gave the police a load of lip on her doorstep and was charged with driving away from the scene of an accident.

A few days later I had a letter from her insurers accepting liability, and the legal cover people told me the claim was going straight through that third party insurer.

So a claim was never made on my insurance policy and didn't show on my renewals schedule. When I renewed I queried that they confirmed it shows as a non fault accident, but not as a costs recovered claim.

Legal cover solicitors and BLD were paid direct by the third party.

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[sandman]

ARGHH!

Proper over the edge now
Bike has been declared a total loss

Engineers will be in touch to discuss the final value and if i want to buy it back
Surely this could have been dealt with 4 months ago!