View Full Version : Hein Gericke warranty
BaggaZee
10-01-05, 03:39 PM
Can anyone tell me what they're like about this?
Between Christmas & New Year I broke the zip of my leather trousers, at this stage they were still in warranty :D . Of course I didn't know that and by the time I brought them back (yesterday) they were 7 days out! :(
They're calling headoffice to find out about charging or not, anyone know if they're likely to charge and if so, how much I should pay to have a zip replaced?
And no, it wasn't due to too much Christmas pud, they weren't even on at the time! :wink:
Just noticed the zip on my HG trousers has come away. Got them for the end of year rideout to Brighton, so they are only a few months old. I live in Portsmouth, but brought them from Southampton. HG have just opened a shop in Portsmouth. Will I be able to go through the Portsmouth branch to get them sorted?
I would think they'll charge you, dunno how much but try a dry cleaner who does alterations may be cheaper, after all a zips a zip wether it be on trousers or leathers....
Cost me a tenner to get a new zip done at local alteration type shop.
BaggaZee
10-01-05, 03:49 PM
Cost me a tenner to get a new zip done at local alteration type shop.
I can live with that, annoying to have to though.
Neaaaghhh, bloody Christmas, whinge, moan. :)
My local leather lady charges about £10 for new zip
I found them more than OK when the stiching on my keks came undone.
Still within warranty, though.
Ceri JC
10-01-05, 04:14 PM
Will I be able to go through the Portsmouth branch to get them sorted?
Dunno about HG, but most chain stores will let you change stuff bought at one store at another, so long as you have the receipt.
A mate of mine who worked in Virgin said they even exchanged NTSC things people had bought in foreign stores!
Can anyone tell me what they're like about this?
Between Christmas & New Year I broke the zip of my leather trousers, at this stage they were still in warranty :D . Of course I didn't know that and by the time I brought them back (yesterday) they were 7 days out! :(
They're calling headoffice to find out about charging or not, anyone know if they're likely to charge and if so, how much I should pay to have a zip replaced?
And no, it wasn't due to too much Christmas pud, they weren't even on at the time! :wink:
When you say out of warrenty what do you mean? How long is this warrenty? As I know the the law states you have 2 years faults with the place you bought the item from, so you should be able to get it fixed for nothing. Or replaced, I'll have check my legal book when I get home.
BaggaZee
10-01-05, 04:31 PM
When you say out of warrenty what do you mean? How long is this warrenty? As I know the the law states you have 2 years faults with the place you bought the item from, so you should be able to get it fixed for nothing. Or replaced, I'll have check my legal book when I get home.
Cheers but don't bother, their warranty is 2yrs anyway & it turned out when I checked that I'd bought them on New Years Eve, 2 years ago. Had I known & got them in straight away, they would have been days inside the warranty. :roll:
What's being referred to here is the manufacturer's warranty. This is in no way a substitute for your rights under the Sale of Goods Act which stipulates that a product is liable for warranty for a reasonable proportion of it's expected lifespan. The actual time in months/years is not absolute (as I used to think) and varies from one product to another. There is however a maximum time of six years.
So the question is, how long do you expect a zip on a pair of heavy-duty motorcycle leathers to last? Let's say it's reasonable (a very important term) for it to last a period of five years, therefore if it breaks due to faulty manufacture/poor design during a fair and reaonable amount of this period (say maybe two to three years) then you are entitled to return the goods and ask that they be put right or a fair proportion of your money refunded (again, contrary to what I used to think this is not your decision but the retailer's).
And just to make this very clear, the Manufacturer's Warranty is nothing to do with the retailer who sold you the goods, your legal and binding contract is always with the retailer, who in this case is HG.
So take your leathers back with a smile, explain the situation to them (and 99% of retailers really don't know the law - which is rather strange) and politely ask for things to be put right within a fair and reasonable period of time (three weeks is more than fair).
If you are refused, take back the leathers, go to your nearest Trading Standards Office pronto and they will happily take up the case for you, though if it comes to a legal battle this will be down to you (I think it costs around £60 to issue a County Court Summons which would be your final course of action and one at which, I assure you, a bona fide retailer will do everything to avoid).
.
I would have said the same.. once I'd have done me reading.
BaggaZee
10-01-05, 04:57 PM
Ah, now I see!!
So I shouldn't have dropped them off yesterday then, just waiting for a call to let me know if I'll be charged or not?! #-o ](*,)
Don't accept the charge and inform them of this before they start work. If there's a problem simply explain politely what I said above. Let us know how you get on.
.
BaggaZee
10-01-05, 05:41 PM
Cheers, I will do!
Cloggsy
11-01-05, 12:29 AM
My local leather lady charges about £10 for new zip
:wink: :-$ Your secret is safe with us :lol:
BaggaZee
11-01-05, 12:30 AM
My local leather lady charges about £10 for new zip
:wink: :-$ Your secret is safe with us :lol:
:D :D :D
BaggaZee
14-01-05, 11:33 AM
Got a call the other day to tell me that the leather lady :D isn't around until Thursday, then got the call yesterday to say that they'll mend it FOC.
Nice people! :lol:
I have had 2 pair of gloves where the lining wnet funny (Started telling jokes etc) never had a problem changing them with in the warranty. Outsdie, its down to managers and stores discretion like any store.
vBulletin® , Copyright ©2000-2025, Jelsoft Enterprises Ltd.