Hi all computer help required

[GSXR Carlos]

i know some of you are techie geeks so here goes.

since having aol broadband installed i can no longer access certain sites through IE

tried installing Firefox and this has not helped. main problem pages are microsoft (including the update pages) and ebay.

i've cleared my cookies etc, used malware and spyware removal programs.
cleaned up my registry, accepted them as exclusions to my firewall etc now it's driving me mad
currently running XP Home sp2 ie 6

any help PLEASE!!!!

could it be a lan problem?

[Kate]

what is the error message when you try and access the internet site?

[TSM]

I have herd of this happening to many other people when going over wireless networks. Have to tried to see if there is an firmware update for the router?

You first should check to see that you can resolve the site host name to IP using a prog like Ping.

Start > Run > CMD (press enter) > ping www.sitehostname.com

You should get the hostname then an IP address (something likte this 212.23.2.1), if you get that at least your router is passing DNS querys.

If you dont get anyting then there is a bit of a problem.

Most home routers proxy the DNS instead of putting the direct DNS address onto your lan connection. It may be an idea to manualy enter it into the lan settings on your computer.

[GSXR Carlos]

already tried to ping it, request times out see below;

c:\>ping www.microsoft.com

pinging lb1.www.ms.akadns.net [207.46.198.60] with 32 bytes of data:

Request timed out
Request timed out
Request timed out
Request timed out

Packets sent = 4, Received = 0, Lost = 4 <100% loss>

is the response i get


the page does not give an error, takes forever to load then the page cannot be displayed

PS running a desktop so not technically wireless but there is a router and my psp (internet enabled through wlan too, woohoo) wont access the same sites

interestingly i can't ping www.sv650.org but i can load the page :?

[TSM]

already tried to ping it, request times out see below;

c:\>ping www.microsoft.com

pinging lb1.www.ms.akadns.net [207.46.198.60] with 32 bytes of data:

Request timed out
Request timed out
Request timed out
Request timed out

Packets sent = 4, Received = 0, Lost = 4 <100% loss>

is the response i get


the page does not give an error, takes forever to load then the page cannot be displayed

PS running a desktop so not technically wireless but there is a router and my psp (internet enabled through wlan too, woohoo) wont access the same sites

shows that the ping is atleast resolving, the reson for request timed out is be cause they are using a firewall.

Ok the issue is most likley to be your MTU settings on the router/modem. What do you use to connect to the internet, what type of connection and with who do you connect with.

[GSXR Carlos]

connect using an edimax usb plug in supplied by my dad's it man from work, runs through a lan cable to a lynksys box connected to my dad's comp and the hole in the wall, also wireless to my sis's laptop and my PSP ;)

SP is aol (not my choice)

adsl connection

i tend to minimise aol and just use ie but this problem is preventing me from doing so, ebay etc load in aol but that still leaves me a microsoft update problem through aol which they cannot resolve

[Cloggsy]

Sounds like a LAN problem to me...

[GSXR Carlos]

thanks cloggsy you're loads of help :roll:

[TSM]

AOL can be set to run without the program open. You just need to setup a dial up netowrking connection to AOL using your main account username & password (needs to have 18+ access turned on).

Change the mtu on aol to 1400, default is 1500
http://support.microsoft.com/default.aspx?scid=kb;en-us;283165

If you want i can do it for you via remote assistance on MSN messenger

[GSXR Carlos]

that's be good i'm signed in and got you on my list what else do you need from me?

[Cloggsy]

thanks cloggsy you're loads of help :roll:

The two computers aren't talking to eachother properly... What's the Local Area Network connection speed :?:

http://www.goodwinfamily.force9.co.uk/screenshot.jpg

Try switching your machine off, Restart your ol' mans machine, when his machine has fully booted up, switch your on :!:

If you have an exclamation mark near your LAN connection screens, right click on the offending mark, right click & 'repair' the connection - Has your ol' man got a firewall on his machine :?: If so, the firewall may be blocking your machines connection - maybe that needs addressing :?:

Is this any more help :?:

:lol: :lol: :lol:

[GSXR Carlos]

my connection is 100Mbps

TSM thanks for your help but that did not resolve my problem :(

[philipMac]

my connection is 100Mbps

TSM thanks for your help but that did not resolve my problem :(

You still snookered?

OK. Few things you can do here.
You said that its certain sites that are giving you grief. They arent by any chance all https sites? (So, there is http where sv650.org lives, and there is https(ecure) where, emm, citibank lives etc.)

If thats the case, problem is probably your end, BUT I might just give the lads on the ISP a bell to see.
Try using another browser, like firefox or opera. See if that helps. Probably wont though, (but IE is a poor browser at the moment, so its worth doing anyway.)
Try turning off the firewall. See if that helps.
Still nothing, try uninstalling SP2. Massive pain in the rocks, I know, but SP2 does some wierd things with the network.
Test, re-install it, and it might magically work at this point.

Let me ask you, are you being told by the network prefs that you have a LAN connec, and its Xbits / sec? This means to me that the LAN is ok. Try pinging localhost. See, when you pinged MS, you ran a Domain Name lookup, and it worked. So, the DNS is ok. Also I think the LAN is. (Domain Name Server) (This is a machine that is a phone book basically)

All of this is making me think your local machine is the prob.

Get back to me...

[TSM]

Its been sorted now.

Basicly AOL has an MTU problem. The standard MTU for ethernet is 1500. All of BTs ADSL system has been upgraded to 1500, but AOL still use 1400 on there private network which causes problems (there are issues still with some other providers). Most routers are shiped now from the manufacturers with an MTU of 1400 so these problems dont happen (some are not), but if your provider can support 1500 then you will be loosing speed because of the diffrence.

By changing the MTU to 1400 using a program called DrTCP then it works fine. Usaly you just change it on the router but he did not know the password and it does not seem to allow the default one so we had to do it directly on the computer which is not ideal because it affects the LAN connection from your computer, but if its the only computer connected to the router then its not a problem.

Incorrect MTU causes connection issues to servers.

[philipMac]

Its been sorted now.
Sound.

AOL :shudder:

Here, TSM, I have said it befor, and I will say it again, your avitars rule.

[GSXR Carlos]

AOL is not my choice, my dad's been signed up for years and because he's never had a problem, when would the rest of the world? :lol: :roll:

but its free o me and i'm not that bothered, thanks again tsm, everything works fine by the looks of it, even get my info in media player back :wink:

[Ping]

No wonder my ears have been burning.... :lol:

;)