View Full Version : What gets my goat!!!! - What gets your goat???
Door-to-door insurance salesmen. Can't they take a bleedin' hint? :evil:
I've had the same guy come around every year trying to sell me the same policy. He came yesterday but I was 'away' and 'busy' then. :wink:
I was too, I was on the mighty .org so he was asked to try again another time. He was back tonight, caught me off guard this time. I was in the bike shed and he spotted the door open. Aaaargh!!!! Tools down then.
We sat in the living room and locked horns. Him determined to sell it, me determined to keep my money in my pocket. All the excuses came out. "Ahh Mr. MacLeod you have a similar policy with our rival. Well, I'd really suggest you reconsider. A lot of people we've spoken to have swapped to ours, so dis-satisfied with that company.....blah, blah.....We guarantee payout without a medical, they don't. I've heard some heart-breaking stories...."
"Well, do you have a leaflet I can browse and compare when I'm less busy?"
"Sure I'll check the car.....Oh sorry, I must have sold 30 new policies today. There are none left."
"Well, I'm not about to sign up without studying it. Maybe next year I'll swap."
"Oh, I'd hate to come back next year to find you have cancer or heart attack and not get a payout from them. I'm thinking of your interests here..."
"Like I said, I wan't to see it first. Goodbye now."
"Well, I hope you're in good health when I see you next year then Mr MacLeod."
:evil: :smt098
Hmmm people who ask me what I am, loudly in public. Kinda rude dontcha think?
Apart from that I am happy as a hindu cow, must be the meds...
mysteryjimbo
18-05-06, 07:23 PM
"Sure I'll check the car.....Oh sorry, I must have sold 30 new policies today. There are none left."
Smells like BS....
Door to door "energy sales" and fascias!
Parents swearing and screaming at their out of control kids.
Parents who smoke around babies.
People who just cant make a decision or do something without being told
To name a few.
Asking people to do something, then telling them to do the same thing again when it wasn't done correctly the first time.... :evil:
wyrdness
18-05-06, 07:30 PM
It was two perverts from Carmarthen that got my goat.
(believe it or not, I originally heard that joke told by a vicar)
Goat Thieves.
Goat rustlers?
medwaysv
18-05-06, 07:46 PM
smart ar*e people who think they can do everything better than anyone else.
people who think they know everything.
rude & ignorant people who don't say thankyou when you hold open the door.
the human rights "bleeding hearts" brigade
people with no sense of humour :wink:
and miserable g*ts just like me :D
at the moment, its people who think they are better than you cos they are in a suit.
Did someone mention Goatse?
:lol:
northwind
18-05-06, 08:29 PM
Currently, it's the guy at my work who tells people to do something knowing full well that it'll require doublechecking by him, then complains when they bring him the work for checking. Really very glad I don't have to listen to him...
Did someone mention Goatse?
:lol:
:lol: :lol:
No don't, I'm pretty sure it'd get you banned for life.
Did someone mention *****?
:lol:
:lol: :lol:
No don't, I'm pretty sure it'd get you banned for life.
Indeed, Razor! Schtumm
Come to think of it, this emoticon >> :idea:
:o
kwak zzr
18-05-06, 10:18 PM
sunday cage drivers in the 60+ bracket. :evil:
kwak zzr
18-05-06, 10:19 PM
with salesmen i'm just plain RUDE :evil:
Terence
18-05-06, 11:10 PM
Parents swearing and screaming at their out of control kids.
Parents who smoke around babies.
Oooh, I am so with you on that one...
Another one, people who walk their dogs and constantly jerk on the leads... How would you like it if I tied that f**king lead around your f**king neck and jerked you around you dumbass!!!
:smt092 :smt013 :smt076
sorry, had to edit that one to tone it down a bit!
ArtyLady
18-05-06, 11:38 PM
what gets my goat is :-
computer generated sales calls
bad drivers
happy people first thing in the morning
:x :x
Anonymous
19-05-06, 08:26 AM
Why are you folks so against sales?
Telesales is a VERY effective way for a company to generate sales leads for its BDMs.
Having worked in sales for the majority of my working life (which isnt that long, but still a good time), i wont hear a bad work uttereed about sales staff.
Id love to hear your reasons/justification for this "hatred".
:?
Hmmm people who ask me what I am, loudly in public. Kinda rude dontcha think?
Apart from that I am happy as a hindu cow, must be the meds...
What?
sharriso74
19-05-06, 08:28 AM
The reason I hate telesales firstly it is an unsolicited phone call taking me away from whatever I was doing. If I was intrested in the product I would have contacted them. I do not want to speak to some poorly paid call centre worker following a script.
people that say what instead of pardon... :evil:
sharriso74
19-05-06, 08:29 AM
Sunday drivers just as you get to the twisty bit :evil:
mysteryjimbo
19-05-06, 08:32 AM
The reason I hate telesales firstly it is an unsolicited phone call taking me away from whatever I was doing. If I was intrested in the product I would have contacted them. I do not want to speak to some poorly paid call centre worker following a script.
That goes for door to door as well....
Anonymous
19-05-06, 09:30 AM
The reason I hate telesales firstly it is an unsolicited phone call taking me away from whatever I was doing. If I was intrested in the product I would have contacted them. I do not want to speak to some poorly paid call centre worker following a script.
Thats just a standard excuse - however the purpose of telesales is two fold.
1) to increase awareness of any given product within the market place. You will be surprised about the number of people out there who before receiving a telesales call didnt know about that product. This is true in both B2C and B2B environments.
2) to increase the sales of that product. Telesales is a proven and ever increasing method of uping your sales figures. More and more companies are increasing their use of the telephone as the quickest and most convenient way of establishing customer contacts. Organisations recognise that telesales and telemarketing are a key part of their sales strategy.
I agree that there is nothing worse in receiving a poorly trained, hard sales, telemarketing call. I had one the other night from an Indian lady on behalf of Bulldog Broadband. The second i answered she launched into a poorly rehersed hard sell script. I had to shout her down to get her to listen to me. Telesalers like that will be costing business vast quantities of business. However, if you get a professional, well trained sales agent who knows his/her stuff - it can make all the difference.
Shinsei Jutsu
19-05-06, 09:36 AM
The waiter after a nice meal in a posh restuarant..................... sorry I thought you said coat. :oops:
DanDare
19-05-06, 09:38 AM
Sales or sales people frustrate me.
I either want something or I don't! I won't have someone making the choice for me.
The other thing is Sales people are only really driven by commision on what they sell. So they're not really interested in you or helping you. They're only really interested in making money from you.
A good salesman in my opinion makes the product sell itself.
sharriso74
19-05-06, 09:59 AM
The reason I hate telesales firstly it is an unsolicited phone call taking me away from whatever I was doing. If I was intrested in the product I would have contacted them. I do not want to speak to some poorly paid call centre worker following a script.
Thats just a standard excuse - however the purpose of telesales is two fold.
1) to increase awareness of any given product within the market place. You will be surprised about the number of people out there who before receiving a telesales call didnt know about that product. This is true in both B2C and B2B environments.
2) to increase the sales of that product. Telesales is a proven and ever increasing method of uping your sales figures. More and more companies are increasing their use of the telephone as the quickest and most convenient way of establishing customer contacts. Organisations recognise that telesales and telemarketing are a key part of their sales strategy.
I agree that there is nothing worse in receiving a poorly trained, hard sales, telemarketing call. I had one the other night from an Indian lady on behalf of Bulldog Broadband. The second i answered she launched into a poorly rehersed hard sell script. I had to shout her down to get her to listen to me. Telesalers like that will be costing business vast quantities of business. However, if you get a professional, well trained sales agent who knows his/her stuff - it can make all the difference.
What you have said there is fair enough if I'm part of a company of a particular product that wants to increase their sales exposure. My point is from that of a private indvidual in their own home being cold called. If I had requested information on a particular product then fine call me otherwise this is a residential line so bugger off. I take enough calls from vendors at work I don't need it when I get home.
There many other avenues of advertising that are less obtrusive
Amanda M
19-05-06, 10:07 AM
Sunday drivers just as you get to the twisty bit :evil:
Oh I agree with you there :smt027
Amanda M
19-05-06, 10:07 AM
The waiter after a nice meal in a posh restuarant..................... sorry I thought you said coat. :oops:
Oh dear!!! :lol: :lol: :lol:
Everyone and Everything :)
stewboy
19-05-06, 10:09 AM
Black cab drivers
Bus drivers
Jobs worths
People that dont answer there mobile with out good reason.
Black cab drivers
Non english speaking bank workers
Carphone wharehouse
Royal mail
wyrdness
19-05-06, 10:21 AM
Sunday drivers just as you get to the twisty bit :evil:
Especially the sunday drivers (or indeed any drivers) who insist on driving at 10mph under the speed limit.
UlsterSV
19-05-06, 10:21 AM
You racist *******, stewboy [-X :smt065
stewboy
19-05-06, 10:27 AM
You racist b*stard, stewboy [-X :smt065
hows is that racist .....!!!! im not saying about their race im clearly stating that i like to speak to some one that can speak english
Doesnt have to be an english person ....for all i care they can be african , asian ,english , french or welsh ,
just along as i can understand them
Race doesnt come into it.
Dont be so quick to jump on peoples throat ...know youve made your self look silly
:roll:
Muppett
Anonymous
19-05-06, 10:29 AM
Sales or sales people frustrate me.
I either want something or I don't! I won't have someone making the choice for me.
The other thing is Sales people are only really driven by commision on what they sell. So they're not really interested in you or helping you. They're only really interested in making money from you.
A good salesman in my opinion makes the product sell itself.
No product sells itself. Its a misguided theory.
The closest you can get is a product or service that is a "no-brainer". The Benefits of having that product/service is so obvious, it doesnt need someone to sell it hard. But it still needs sales and marketing people to take it to market and get it noticed by the target audience against all the other competition.
People that use i instead of I
Make yourself important, people! :wink: (Not a slur on anyone here, just seems the English language these days has taken a turn for the worst.)
Stewboy, easy fella!!
How come people that don't answer their mobile, gets your goat?
Mobiles are great, but if someone doesn't want to answer it, they don't want to be disturbed! Goes for land-lines as well...
stewboy
19-05-06, 10:44 AM
sorry People that use i instead of I
Make yourself important, people! :wink: (Not a slur on anyone here, just seems the English language these days has taken a turn for the worst.)
Stewboy, easy fella!!
How come people that don't answer their mobile, gets your goat?
Mobiles are great, but if someone doesn't want to answer it, they don't want to be disturbed! Goes for land-lines as well...
:lol: i should say ...when people call me and say '' call me back '' and then dont asnwer
sorry didnt mean to get high rated but i dont like being called racist when im not ......
sorry People that use i instead of I
Make yourself important, people! :wink: (Not a slur on anyone here, just seems the English language these days has taken a turn for the worst.)
Stewboy, easy fella!!
How come people that don't answer their mobile, gets your goat?
Mobiles are great, but if someone doesn't want to answer it, they don't want to be disturbed! Goes for land-lines as well...
:lol: i should say ...when people call me and say '' call me back '' and then dont asnwer
sorry didnt mean to get high rated but i dont like being called racist when im not ......
No harm done mate!! :salut:
was it the black cab drivers that he got wrong y'think?
black cabs ulster. not black drivers
sharriso74
19-05-06, 10:50 AM
Black cabs chosen for their ability to do U-Turns. Normaly in front of bikers as the cabbies must be charged more for using their mirrors.
was it the black cab drivers that he got wrong y'think?
black cabs ulster. not black drivers My thoughts too!
Black cabs chosen for their ability to do U-Turns. Normaly in front of bikers as the cabbies must be charged more for using their mirrors.All cabbies are a pain. Just turning when they feel like it!
Think it's cos they get a 'fare' come through on the radio and there more intent on listening to that, than looking around them!
(BTW, I'm not stickin' up for 'em!!)
stewboy
19-05-06, 10:59 AM
was it the black cab drivers that he got wrong y'think?
black cabs ulster. not black drivers My thoughts too!
Black cabs chosen for their ability to do U-Turns. Normaly in front of bikers as the cabbies must be charged more for using their mirrors.All cabbies are a pain. Just turning when they feel like it!
Think it's cos they get a 'fare' come through on the radio and there more intent on listening to that, than looking around them!
(BTW, I'm not stickin' up for 'em!!)
:wink: you get my drift ....famous cabbie special '' ill do a ''U'' turn where and when i like
The Basket
19-05-06, 11:00 AM
PT instructors.
Just because you can do press-ups doesn't mean I have to.
stewboy
19-05-06, 11:01 AM
PT instructors.
Just because you can do press-ups doesn't mean I have to.
Oi im a PT instructor... :lol: but i only done because i had to
so in fareness i agree :lol:
The Basket
19-05-06, 11:04 AM
PT instructors.
Just because you can do press-ups doesn't mean I have to.
Oi im a PT instructor... :lol: but i only done because i had to
so in fareness i agree :lol:
Eh? You had to?
How do you stop a PTI from drowning...remove the mirror from the bottom of the deep end. :wink:
stewboy
19-05-06, 11:09 AM
PT instructors.
Just because you can do press-ups doesn't mean I have to.
Oi im a PT instructor... :lol: but i only done because i had to
so in fareness i agree :lol:
Eh? You had to?
How do you stop a PTI from drowning...remove the mirror from the bottom of the deep end. :wink:
lol so i could get my bounty ( which i never got )
localhost
19-05-06, 11:11 AM
Car drivers on their cellphones!!!
They are looking right at you but don't pay any atention.
You think you got eyecontact and you are ready to go, only to realize that he plonker isn't paying atention at all!
:rant:
ArtyLady
19-05-06, 11:58 AM
Why are you folks so against sales?
Telesales is a VERY effective way for a company to generate sales leads for its BDMs.
Having worked in sales for the majority of my working life (which isnt that long, but still a good time), i wont hear a bad work uttereed about sales staff.
Id love to hear your reasons/justification for this "hatred".
:?
I have registered with the fax and telephone preference service and worked for a time but has started again. :x
I get about 5 computer generated fax calls per day, these use up my expensive fax cartridge and they come through even If I try to stop them (they must have some clever override system!).
These often come at 5 and 6 in the morning waking up the household and then as wake I panic cos my first reaction is - has there been an emergency in the family :shock: :x
I get about the same amount of computer generated sales calls during the day(windows etc) added to that because I run a business I get people phoning me to see if I want water drinkers and coffee machines, franking machines etc for my business (Its only me here and I can use the kettle :roll: ) Some sales staff are quite rude :x If I want any of these things I will google,phone 24/7,look in yellow pages.
Also being an artist this becomes very annoying when I am constantly having to down tools to answer the phone (I cant ignore it in case it is a new client) and when it is a sales call I get annoyed. :evil:
I dont cold call people asking them if they want a painting - I advertise and wait for the work to come in - why dont these companies do the same :x
Terence
19-05-06, 12:10 PM
sorry didnt mean to get high rated
that's OK, as long as you don't get irate :P
UlsterSV
19-05-06, 12:15 PM
I was only taking the **** anyway. Yes, I'm easily amused.
PT instructors.
Just because you can do press-ups doesn't mean I have to.
Oi im a PT instructor... :lol: but i only done because i had to
so in fareness i agree :lol:
Eh? You had to?
How do you stop a PTI from drowning...remove the mirror from the bottom of the deep end. :wink:
lol so i could get my bounty ( which i never got )
Stewboy..... Which way to the Gym? http://img117.imageshack.us/img117/6410/451443351nf.jpg (http://imageshack.us) This way...
Anonymous
19-05-06, 01:16 PM
I have registered with the fax and telephone preference service and worked for a time but has started again. :x
TPS and FPS only stop calls and faxes from reputable companies. It is NOT a method by which you can stop all calls/faxes in total. Your name is entered onto a database. Reputable companies will purchase this database and align it with their database. By doing so they remove the people on their lists who are TPS/FPS registered. Unreputable companies will not purchase this database, but rather work off databases bought off other companies (hence the "i do not with to receive other marketing/sales material from third parties" option on application forms for services etc).
I get about 5 computer generated fax calls per day, these use up my expensive fax cartridge and they come through even If I try to stop them (they must have some clever override system!).
Unfortunately there is nothing you can do - apart from scrapping the dated fax machine and moving to email.
These often come at 5 and 6 in the morning waking up the household and then as wake I panic cos my first reaction is - has there been an emergency in the family :shock: :x
How about getting family emergencies to come through to your land line? By doing this, you eliminate the waking of the household. Telesales calls will only come in at peak times (i.e. generally between 5pm and 9pm - it is ILLEGAL to call after 9pm) Fax adverts are sent automatically whenever a mail campaign is run - therefore if it originates from a third party mailing firm, it may well be in another time zone.
I get about the same amount of computer generated sales calls during the day(windows etc) added to that because I run a business I get people phoning me to see if I want water drinkers and coffee machines, franking machines etc for my business (Its only me here and I can use the kettle :roll: ) Some sales staff are quite rude :x If I want any of these things I will google,phone 24/7,look in yellow pages.
End of the day, if your company is registered, they are not to know the size of the company from their database. As far as they know it could be a massive art studio turning over £2m and a very fruitful propsition to them. In terms of the different services - as i have said earlier, telesales and telemarketing is THE most common form of increasing sales figures, and thus increasing their profitiablity. It has been growing steadily in practice for the last 7-8 years, and stands to grow in popularity even more as the years roll by.
Some sales staff are rude, i appreciate that. And i AGREE that rude/untrained sales staff are a problem. They dont benefit the client, nor the company which they represent - but unfortunately, many many telesales jobs are filled by students who are attracted by the relatively high rate of wage per hour that is offered. One such company in York offers £10 per hour PLUS bonus and commission - its call centre is filled with students. They rarely apprecaite the customer, nor reflect the brand values of the company they work for - but rather just want the cash - they are not in it for career developement etc. (this is not to say all sales staff are students - some are very talented, skilled people who recognise that the stepping stone to bigger and better sales positions is through telesales).
Also being an artist this becomes very annoying when I am constantly having to down tools to answer the phone (I cant ignore it in case it is a new client) and when it is a sales call I get annoyed. :evil:
I dont cold call people asking them if they want a painting - I advertise and wait for the work to come in - why dont these companies do the same :x
If its a sales call, ask them POLITELY to remove you from their database - it can be done.
You dont call people asking people if they want a painting as you are selling to a specific target audience. Where by people selling Telecoms, Gas, Electricitiy, Franking Machines etc (professionally known as None-Core Services) are selling to a wider audience, and the biggest margin on these goods is through B2B (business to business) sales. The way which is most likely to introduce a new client to their client base, is through telesales (actually getting the deal there and then) and telemarketing (arranging an appointment so that their sales staff can come visit you).
It is a proven method and commonly known to increase sales figures by a very substantial amount.
diamond
19-05-06, 01:28 PM
It is a proven method and commonly known to increase sales figures by a very substantial amount.
But it's f*ckin annoying and wrong, it should be banned.
I always put the phone straight down if it's a salesman, thats if i answer the phone, i never normally bother answering the home phone, if any one wants me they can ring my mobile.
I'm fed up with all this Big Brother hype.
What a load of crap - why can't they just put more live football on instead?
Anonymous
19-05-06, 01:31 PM
It is a proven method and commonly known to increase sales figures by a very substantial amount.
But it's f*ckin annoying and wrong, it should be banned.
I always put the phone straight down if it's a salesman, thats if i answer the phone, i never normally bother answering the home phone, if any one wants me they can ring my mobile.
Why should it be banned? If you were a businessman, and you wanted to increase your sales figures and profitablity of your company - you would employ exactly the same approach.
Dont say you wouldnt, cos if you didnt, your business would only be partially as successful as you could be. And dont forget - the ENTIRE point of business is to make money.
For every person person who says they hate sales calls - there is someone who will purchase a product as a result of those calls.
Amanda M
19-05-06, 01:33 PM
I'm fed up with all this Big Brother hype.
What a load of crap - why can't they just put more live football on instead?
I wish they'd put anything on apart from all that reality TV cr4p :evil:
Filipe M.
19-05-06, 01:35 PM
It is a proven method and commonly known to increase sales figures by a very substantial amount.
But it's f*ckin annoying and wrong, it should be banned.
I always put the phone straight down if it's a salesman, thats if i answer the phone, i never normally bother answering the home phone, if any one wants me they can ring my mobile.
Why should it be banned? If you were a businessman, and you wanted to increase your sales figures and profitablity of your company - you would employ exactly the same approach.
Dont say you wouldnt, cos if you didnt, your business would only be partially as successful as you could be. And dont forget - the ENTIRE point of business is to make money.
For every person person who says they hate sales calls - there is someone who will purchase a product as a result of those calls.
Then PT (Portuguese Telecom) must be doing really well... these guys call me day in day out to promote they friggin' ADSL service, when I've already told them countless times that I'm using another broadband provider (which actually also belongs to the same group...). I'm really sorry, and I do respect the people on the other side of the phone, but I've had enough of them and from now on I won't even bother to answer the damn phone unless I know the number. So that's one less costumer for the other companies too. :roll:
My personal reasons for not liking many sales people is that they are trying to sell me something!
If I want to buy something I'll buy it. If I'm not sure I'll ask questions. Just answer my goddamn questions and that's it - they're like the opposite of politicians (who never give you an answer to the question you actually asked).
In fact I dislike pushy people in general. If someone's pushing their way out of a junction (you know the ones, who come half out, sit there and expect people to let them then continue just because they've made a inconvienience of themselves by blocking traffic in the other lane) I don't let them out.
Sometimes it's simply not safe to do this and so they get away with it - but in general I won't let them personally.
But if someone's sitting where they're supposed to, patiently waiting - I'll almost always let them out. Simple good manners and road etiquette to me.
But I wouldn't say they get my goat.
In fact I'm finding it hard to think of something/one that does.
Nope.
Still thinking.
Nah. Shrug most things off with a "meh" if I can't do anything about it - if I can do something then I do = so little bothers me that way I guess.
Weird, I never really thought about it. I used to be a complete stress fiend - but over the past year = complete turn-around.
I guess being a crippo does have some advantages. :wink:
diamond
19-05-06, 01:37 PM
For every person person who says they hate sales calls - there is someone who will purchase a product as a result of those calls.
Apart from you there has been no one else i've ever known that has liked sales calls, and i don't know any one that has ever bought some thing because of one.
It's an invasion of privacy, my time at home is my time to relax. If i want to buy stuff i go out and look for what i want and buy it from a place of my choosing, and why on earth do they always ring just when you've sat down for your dinner, do they just wanna p*ss you off that little bit more.
sharriso74
19-05-06, 01:38 PM
Always get me while I'm dropping the kids off :oops:
It is a proven method and commonly known to increase sales figures by a very substantial amount.
But it's f*ckin annoying and wrong, it should be banned.
I always put the phone straight down if it's a salesman, thats if i answer the phone, i never normally bother answering the home phone, if any one wants me they can ring my mobile.
Why should it be banned? If you were a businessman, and you wanted to increase your sales figures and profitablity of your company - you would employ exactly the same approach.
Dont say you wouldnt, cos if you didnt, your business would only be partially as successful as you could be. And dont forget - the ENTIRE point of business is to make money.
For every person person who says they hate sales calls - there is someone who will purchase a product as a result of those calls.
So then, how many salesman calls do you sit there and have a good old chat to. Call me between 9 and 5. After that, its harrasment. They never remove you form thier databases. I have tried. I still used to get things form Britania music, even though i had told them, i was emigrating!
Always get me while I'm dropping the kids off :oops:
put your answerphone on then!! :wink:
For every person person who says they hate sales calls - there is someone who will purchase a product as a result of those calls.
Apart from you there has been no one else i've ever known that has liked sales calls, and i don't know any one that has ever bought some thing because of one.
It's an invasion of privacy, my time at home is my time to relax. If i want to buy stuff i go out and look for what i want and buy it from a place of my choosing, and why on earth do they always ring just when you've sat down for your dinner, do they just wanna p*ss you off that little bit more.
My ansaphone cuts in after four rings and unless I'm right there I can never make it to the phone in time - pretty much everyone I know is aware of this and so generally starts their messages with "Are you there? Come on crip, answer the phone. No. Oh well... leaves message."
Salesmen never leave a message so I never pick up. Screening calls = it's not very polite but I can't help but do it at the moment.
Maybe it's a bad habit I'll keep. :wink:
Anonymous
19-05-06, 01:44 PM
For every person person who says they hate sales calls - there is someone who will purchase a product as a result of those calls.
Apart from you there has been no one else i've ever known that has liked sales calls, and i don't know any one that has ever bought some thing because of one.
It's an invasion of privacy, my time at home is my time to relax. If i want to buy stuff i go out and look for what i want and buy it from a place of my choosing, and why on earth do they always ring just when you've sat down for your dinner, do they just wanna p*ss you off that little bit more.
I dont like receiving sales calls. But being a Business Analyst i know the reasons for them, and KNOW as a FACT they do their job. If they didnt - you seriously think companies would spend lots of money persuing such campaigns?
Why do they call you at tea time. Hazard a guess.
They want to hit a certain audience. They want to ensure the contact they're calling is in. What better time to do that than between the hours of 5pm and 9pm. The PEAK times.
You may not know people who have purchased as a result of sales calls, but thats not to mean it doesnt happen. This said company in York makes £5m a year as a result of its telesales department. Thats £5m it wouldnt make if the department was scrapped.
Thats £5m on that one department alone - when you consider the other routes to market, you can see just how profitable telesales can be.
As for your comment about going out and purchasing the product if you wanted it.
What if its a new product, no one knows about it, but they feel that after studying your demographics that you would benefit from this product. They call you, and it turns out its something that you've been wanting, but as its a new product - its not advertised anywhere, its not in the shops or on the internet. Nor in your yellow pages etc.
Like I said earlier, telesales is a two pronged approach.
diamond
19-05-06, 01:45 PM
If you were a businessman
If i was ever a businessman, i would be very concerned. :lol:
Anonymous
19-05-06, 01:47 PM
If you were a businessman
If i was ever a businessman, i would be very concerned. :lol:
I realised that after id posted.
My apologies.
If you were a businessWOman. :wink: :oops:
The flip side is that of the number of people I know who have done Telesales as temp or part-time jobs = 100% of them say that the job sucks donkey balls. :roll:
diamond
19-05-06, 01:50 PM
its not advertised anywhere, its not in the shops or on the internet. Nor in your yellow pages etc.
They wanna be spending a bit more on advertising then, if you've never seen a product and there's no way of seeing or reading about it anyway then surely most people are gonna be a bit dubious about buying it. To many scams about to risk it.
diamond
19-05-06, 01:52 PM
The flip side is that of the number of people I know who have done Telesales as temp or part-time jobs = 100% of them say that the job sucks donkey balls. :roll:
And they don't know or care about the product they are selling.
If you actually try and ask them a question about the product they have no idea, not a good advert for the product IMO.
diamond
19-05-06, 01:53 PM
If you were a businessman
If i was ever a businessman, i would be very concerned. :lol:
I realised that after id posted.
My apologies.
If you were a businessWOman. :wink: :oops:
No problem, but any way i'll never be in business, i'm gonna win the lottery and be rich :lol:
Anonymous
19-05-06, 01:54 PM
The flip side is that of the number of people I know who have done Telesales as temp or part-time jobs = 100% of them say that the job sucks donkey balls. :roll:
And they don't know or care about the product they are selling.
If you actually try and ask them a question about the product they have no idea, not a good advert for the product IMO.
K and e.d - read my comments above about bad telesales people - i think its safe to say that people you know fit perfectly into that category.
As to the comment about a product thats not advertised... hmmm...
You'd have thought so - but you're wrong.
I'm fed up with all this Big Brother hype.
What a load of crap - why can't they just put more live football on instead?
I wish they'd put anything on apart from all that reality TV cr4p :evil:
True.......but then they'd have to find novel and creative ways to fill half the schedules.........
......far easier to fill 'em with crap and try to convince people it's entertainment with incessant advertising :evil:
Even Emerdale is better than Big Brother, I'm a (washed up) Celebrity and others of that gentre.
:rant:
iprideaux
19-05-06, 02:30 PM
Ring Ring:
Sales Droid: "Hello. No matter what you're doing, it can't be as important as talking to me about what I'm trying to sell you."
Me: "If I want what you're selling, then I'm inteligent enough to contact you. Until then, build a web site, tell Google and **** OFF".
But what really ****es me off, is wanting to talk to someone about a product, making the effort to contact them, and then finding out that the sales droid knows less about the product than I do, from having read the paperwork or the web site. (as exemplified by Currys/Dixons/Whatever weekend kidddies, but much more widespread than that).
diamond
19-05-06, 02:38 PM
But what really p*sses me off, is wanting to talk to someone about a product, making the effort to contact them, and then finding out that the sales droid knows less about the product than I do, from having read the paperwork or the web site. (as exemplified by Currys/Dixons/Whatever weekend kidddies, but much more widespread than that).
What about when you go into one of the above mentioned places to buy some thing, say a new dishwasher. You look up and down the rows and read all the bumf stickered on each one and you come to a decision about which one is right for you. You then find a salesman to put the sale through the computer and he tries to sell you a completely different machine to the one you want, one that doesn't suit your needs at all. It then takes 20 mins to convince you want the one you asked him for in the first place and not the one he insisted is the one for you.
You then get home and on your younger brother arriving home from his saturday job in the same establishment, you retell him your story of woe about the stupid saleman he works with, you are told that the only reason he was trying to sell you the other machine is because thats the one he recieves more commission on, cos thats the one they have loads of and need to get rid of so the salesman are on extra commission if they get rid of those.
Hence now i never listen to any sales men in those sort of shops and do my own research and make my own decision.
Rant over
Anonymous
19-05-06, 02:38 PM
One thing i have noticed is that you folks are all talking about low level B2C sales.
Where as how many of you have experience of high level B2B corporate sales? Now THAT is a different game all together! 8)
Filipe M.
19-05-06, 02:40 PM
One thing i have noticed is that you folks are all talking about low level B2C sales.
Where as how many of you have experience of high level B2B corporate sales? Now THAT is a different game all together! 8)
I just did, told the guy to call back later when we actually have some use for what he was trying to sell... :roll:
mysteryjimbo
19-05-06, 02:45 PM
One thing i have noticed is that you folks are all talking about low level B2C sales.
Where as how many of you have experience of high level B2B corporate sales? Now THAT is a different game all together! 8)
I used to handle procurement for a SME and never used to buy anything from sales people. Just used to chat about news and stuff to take my mind off work. If the conversation turned to buying something i'd say no thank you, I'll bear you in mind.
I only ever bought something i needed after a lot of market research. Sales people never got anywhere.
Anonymous
19-05-06, 02:48 PM
One thing i have noticed is that you folks are all talking about low level B2C sales.
Where as how many of you have experience of high level B2B corporate sales? Now THAT is a different game all together! 8)
I used to handle procurement for a SME and never used to buy anything from sales people. Just used to chat about news and stuff to take my mind off work. If the conversation turned to buying something i'd say no thank you, I'll bear you in mind.
I only ever bought something i needed after a lot of market research. Sales people never got anywhere.
I know buddy. But you're talking about your one job, in one company. There are millions more out there - and trust me - they DO get places, and they DO make sales and they DO make money.
It WORKS.
As for procurement for SME's - check us out at www.gpgengland.com
Its our niche market and we're revolutionising how its done.
Godikus
19-05-06, 03:05 PM
i work nights and sleep during the day. i've always slept during the day. so when i get sales calls i get ****ed off. i couldnt care less if it's a good way for them to make money. i actualy started telling them all i was dead about a year ago and they still call me. :roll:
and if it's a new product i wasn't aware of i couldn't care less about having it 'cause i don't know about it. so they can all F off and let me sleep. :evil: :evil: :evil: :evil:
ArtyLady
19-05-06, 03:07 PM
I have registered with the fax and telephone preference service and worked for a time but has started again. :x
TPS and FPS only stop calls and faxes from reputable companies. It is NOT a method by which you can stop all calls/faxes in total. Your name is entered onto a database. Reputable companies will purchase this database and align it with their database. By doing so they remove the people on their lists who are TPS/FPS registered. Unreputable companies will not purchase this database, but rather work off databases bought off other companies (hence the "i do not with to receive other marketing/sales material from third parties" option on application forms for services etc).
I get about 5 computer generated fax calls per day, these use up my expensive fax cartridge and they come through even If I try to stop them (they must have some clever override system!).
Unfortunately there is nothing you can do - apart from scrapping the dated fax machine and moving to email.
These often come at 5 and 6 in the morning waking up the household and then as wake I panic cos my first reaction is - has there been an emergency in the family :shock: :x
How about getting family emergencies to come through to your land line? By doing this, you eliminate the waking of the household. Telesales calls will only come in at peak times (i.e. generally between 5pm and 9pm - it is ILLEGAL to call after 9pm) Fax adverts are sent automatically whenever a mail campaign is run - therefore if it originates from a third party mailing firm, it may well be in another time zone.
I get about the same amount of computer generated sales calls during the day(windows etc) added to that because I run a business I get people phoning me to see if I want water drinkers and coffee machines, franking machines etc for my business (Its only me here and I can use the kettle :roll: ) Some sales staff are quite rude :x If I want any of these things I will google,phone 24/7,look in yellow pages.
End of the day, if your company is registered, they are not to know the size of the company from their database. As far as they know it could be a massive art studio turning over £2m and a very fruitful propsition to them. In terms of the different services - as i have said earlier, telesales and telemarketing is THE most common form of increasing sales figures, and thus increasing their profitiablity. It has been growing steadily in practice for the last 7-8 years, and stands to grow in popularity even more as the years roll by.
Some sales staff are rude, i appreciate that. And i AGREE that rude/untrained sales staff are a problem. They dont benefit the client, nor the company which they represent - but unfortunately, many many telesales jobs are filled by students who are attracted by the relatively high rate of wage per hour that is offered. One such company in York offers £10 per hour PLUS bonus and commission - its call centre is filled with students. They rarely apprecaite the customer, nor reflect the brand values of the company they work for - but rather just want the cash - they are not in it for career developement etc. (this is not to say all sales staff are students - some are very talented, skilled people who recognise that the stepping stone to bigger and better sales positions is through telesales).
Also being an artist this becomes very annoying when I am constantly having to down tools to answer the phone (I cant ignore it in case it is a new client) and when it is a sales call I get annoyed. :evil:
I dont cold call people asking them if they want a painting - I advertise and wait for the work to come in - why dont these companies do the same :x
If its a sales call, ask them POLITELY to remove you from their database - it can be done.
You dont call people asking people if they want a painting as you are selling to a specific target audience. Where by people selling Telecoms, Gas, Electricitiy, Franking Machines etc (professionally known as None-Core Services) are selling to a wider audience, and the biggest margin on these goods is through B2B (business to business) sales. The way which is most likely to introduce a new client to their client base, is through telesales (actually getting the deal there and then) and telemarketing (arranging an appointment so that their sales staff can come visit you).
It is a proven method and commonly known to increase sales figures by a very substantial amount.
Point 1 - errr why do well know companies keep phoning me even when I have asked them to stop then :?
Point 2 - good idea
Point 3 - we use our landline for everything we only have one line :shock:
Point 4 - Im not selling to a specific target audience - everyone can have one of my paintings - I paint lots of different subjects :o
Point 5 - often the other end of the line is dead when you answer and you cannot get number witheld from 1471so you cant phone them and tell them not to keep phoning :?
sorry about the points thing couldnt be arsed to keep quoting :roll: :lol:
northwind
19-05-06, 03:15 PM
I've been getting quite annoyed at Dell. They did me a superb deal on my PC, and it works perfectly well... Couple of minor niggles, like they forgot to install the soudcard (but refunded in full, not just the price paid but the price to buy one aftermarket, which I was well impressed by) and told me it was a SLI board, which it's not (not so impressed, still hashing this one over.
But they're constantly pestering me with aftersales calls, and random sales calls based off the preliminary enquiries I made- I spoke to 3 different operators, every single one's tried to sell me an advanced warranty, a software upgrade, and a whole PC- even the one who actually closed the deal. That's not one call, that's 3 calls from each, all pretty much quoting the same phrasebool.
Then, they email me a satisfaction survey, which I respond to with, it must be said, an astronomical level of dissatisfaction. Then they phone me again to ask why I'm so dissatisfied (even though the reason I've given is "Too many pointless phone calls". And send me more surveys.
Part of it is that the people making the calls barely speak english in some cases, adn certainly don't have the technical knowledge to sell a PC. That seems to be what caused the problems with the order too, I was asking "does it have 2 PCI-Ex16 slots that I can run SLId graphics cards on" and apparently they heard "does it have PCI slots"
So, great PC, great price, awful aftersales. It's just amateurish really.
ArtyLady
19-05-06, 03:17 PM
It is a proven method and commonly known to increase sales figures by a very substantial amount.
But it's f*ckin annoying and wrong, it should be banned.
I always put the phone straight down if it's a salesman, thats if i answer the phone, i never normally bother answering the home phone, if any one wants me they can ring my mobile.
Why should it be banned? If you were a businessman, and you wanted to increase your sales figures and profitablity of your company - you would employ exactly the same approach.
Dont say you wouldnt, cos if you didnt, your business would only be partially as successful as you could be. And dont forget - the ENTIRE point of business is to make money.
Im a business woman - I want to increase my sales figures but I ADVERTISE and wait for work to come in becuase cold calling is JUST PLAIN RUDE as far as Im concerned - and ok I might not earn as much as I could but at least I can sleep at night knowing Im not irritating the bollix out of people :evil:
Any way what about professions who did not used to be able to even advertise - like architecture for instance - I believe they are now allowed to advertise and they have to tender for work!!
:shock:
and when have you ever had the local architect,hairdressers,garage,builder etc on the phone cold calling :roll: :shock:
Filipe M.
19-05-06, 03:17 PM
I've been getting quite annoyed at Dell. They did me a superb deal on my PC, and it works perfectly well... Couple of minor niggles, like they forgot to install the soudcard (but refunded in full, not just the price paid but the price to buy one aftermarket, which I was well impressed by) and told me it was a SLI board, which it's not (not so impressed, still hashing this one over.
But they're constantly pestering me with aftersales calls, and random sales calls based off the preliminary enquiries I made- I spoke to 3 different operators, every single one's tried to sell me an advanced warranty, a software upgrade, and a whole PC- even the one who actually closed the deal. That's not one call, that's 3 calls from each, all pretty much quoting the same phrasebool.
Then, they email me a satisfaction survey, which I respond to with, it must be said, an astronomical level of dissatisfaction. Then they phone me again to ask why I'm so dissatisfied (even though the reason I've given is "Too many pointless phone calls". And send me more surveys.
Part of it is that the people making the calls barely speak english in some cases, adn certainly don't have the technical knowledge to sell a PC. That seems to be what caused the problems with the order too, I was asking "does it have 2 PCI-Ex16 slots that I can run SLId graphics cards on" and apparently they heard "does it have PCI slots"
So, great PC, great price, awful aftersales. It's just amateurish really.
But Hey dude, it's a DELL! :lol:
northwind
19-05-06, 04:04 PM
If they'd just bugger off and leave me alone I'd be delighted... People keep on telling me I should've built my own, or gone to company X, then I run the same spec to those other places and it costs hundreds more. So, no complaints there...
northwind
19-05-06, 06:17 PM
I used to be in a cold- sales environment back when I did that sort of thing in the branch. What was completely clear- and now borne out by the Bank's ongioing results- is that pressure sales didn't get us much quality business. The bank's official line was that you should attempt to sell absoultely every customer something- they'd have "power hours" where everyone gets pitched a personal loan. I never did it, it was blatantly ridiculous- and the next customer in the queue can hear every word, so they know it's all rubbish.
So, what turned up over time was I'd sell maybe 1/5 as many products, but a year down the line we'd still have most of my customers- whereas the pressure sellers would sell a load of credit cards or special offer products that'd walk away as soon as the intro period was up. Also, my custoemrs were more likely to buy another product.
This is now reflected pretty universally over the banking industry- as sales go up, quality of sales go down. Our retail side now needs to sell 4 times as many credit cards as they did before they moved to the pressure sales approach, just to break even in market share- simply because the shrinkage is so much higher. The value of that market share has dropped despite a massive increase in sales, as pressure selling gets you less profitable business and more opportunists.
But customer retention and quality is hard to monitor, while sales are easy to target for and evaluate- so the simple-minded go for sales today and ignore all else.
!!!!!!!!!!!!!!!!!!!!PAYING A BBC TV LICENCE!!!!!!!!!!!!!!
mysteryjimbo
19-05-06, 07:18 PM
!!!!!!!!!!!!!!!!!!!!PAYING A BBC TV LICENCE!!!!!!!!!!!!!!
I dont mind that. Some quality stuff on the BBC. HD is around the corner as well
I dont mind that. Some quality stuff on the BBC. HD is around the corner as well
I see where you are coming from the point is not having a choice. If I have a television I must pay it but why should I be forced to pay something that I MAY not want.
For example I may watch the odd documentary on BBC1 2 or 3 but I can not stand radio 1 etc Why am I funding something I do not use?
Due to the rarity of me watching BBC I would choose to opt out of the package. Like I could choose to do for sky.
As for HD don't get me started :?
busasean
20-05-06, 07:00 AM
Hmmm people who ask me what I am, loudly in public. Kinda rude dontcha think?
Apart from that I am happy as a hindu cow, must be the meds...
eh?
wyrdness
20-05-06, 08:17 AM
If you don't want sales calls, then register with the telephone preference service http://www.tpsonline.org.uk/tps/ They can stop a lot of junk mail too. If you're registered with the TPS and they still call you, then they're breaking the law and you can point this out to them.
What I've found is that I'm now getting annoying telesales calls from call centres in India, in bad and barely intelligible 'english'. I believe that they're using Indian call centres to get around the law (British law obviously not applying there)
carelesschucca
20-05-06, 09:54 AM
People who say YES to the offer you've put in for their house then two hours later say NO!!!
Basically trying to buy a first house is serriously P*SSING me off...
ArtyLady
20-05-06, 11:01 AM
If you don't want sales calls, then register with the telephone preference service http://www.tpsonline.org.uk/tps/ They can stop a lot of junk mail too. If you're registered with the TPS and they still call you, then they're breaking the law and you can point this out to them.
What I've found is that I'm now getting annoying telesales calls from call centres in India, in bad and barely intelligible 'english'. I believe that they're using Indian call centres to get around the law (British law obviously not applying there)
I checked your link - registered and it said I already was registered (which I did by phone ages ago) so obviously the ones Im getting are from abroad hence the 5 in the morning jobbies :x :roll:
The ones you cant understand are the worst because it takes me half an hour to establish whether it may be a potential client wanting a painting (or their car repaired - my OH) so I cant even just put the phone down straight away :(
People who say YES to the offer you've put in for their house then two hours later say NO!!!
Basically trying to buy a first house is serriously P*SSING me off...
I Hear ya....
also since we have no chain they think they can drag there heals as theres only one family waiting....
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