Re: Why does everything have to be so complicated these days
 

You, Sir, are an apologist for 'the man'.

Re: Why does everything have to be so complicated these days
 

Try this site to find out how to skip their menu system & get straight through to a human being. I can't vouch for how intelligent they will be when you get through though...

Re: Why does everything have to be so complicated these days
 

the problem is that emails are ridiculously easy to forge, and also easy to intercept, so any security details on an email could also be forged. They usually take you through a verification process on the phone to at least be reasonably sure it is you - this is just not possible by email.

I'm surprised you even got a response by email.

Re: Why does everything have to be so complicated these days
 

Maybe they don't have your policy listed under "the white rabbit"? :scratch:

Re: Why does everything have to be so complicated these days
 

Its my real name :smt022

Re: Why does everything have to be so complicated these days
 

Haha, so Dr Rich was just a made up forum name? :lol:

Re: Why does everything have to be so complicated these days
 

The sooner the revolution comes the better. Whenever i've told a firm by phone i want to cancel something they insist i write to them :roll:

Re: Why does everything have to be so complicated these days
 

I suspect their legal department has (legitimate) concerns about the legality of e-mail as a means of delivering instructions to them. There are too many ways to forge headers and generally **** around with e-mail.

If they get a phone call, with your voice and identification information recorded on their system (remember, your calls may (read WILL) be recorded) they would be in a much stronger position if you subsequently denied the instruction, presumably because a claim was being made.

So, I'm afraid you're stuck with their stupid call handling system.

Keith.

Re: Why does everything have to be so complicated these days
 

Insurance...
I called to ask why this years 1.6 LX Ford Focus insurance was over £140 more than last years 1.8 LX Mundao with no other changes.
Aparently the Mondeo was group 9, but the Focus is group 56!

How does that work??

They then went on to reduce the premium by £50.
How can they do that when their quote says 'Our best price' ...