Re: VM price increase
 

Hmmm, feel done now. Only managed doubling speed+wireless superhub+one Tivo box and £5/month reduction.

Must try harder next time.

Re: VM price increase
 

My virgin runs out soon, look's like i'll be getting a second box, nice.

Re: VM price increase
 

been with telewest since they started the £10 unlimited dial up in 1999?

only phoned retentions once at which point i dumped the phone line and got what is now vonage. i think i pay £7.50 a month for free calls to almost anywhere in the world and mobiles are dirt cheep :-)

i'm pretty happy with the service i get from Virgin.

Re: VM price increase
 

My original post on price was incorrect, it isn't really £50.20, had a call this morning saying a computer error wouldn't allow such a discount. Works out now at £50.40.

Considering my options now for the extra 20p :D

Re: VM price increase
 

Wish I could call their bluff. but as I cannot even get ADSL I have to have virgin.

Now if they actually provided a decent service I wouldn't mind the fact they are more expensive than anyone else for broadband.

ie, scrap traffic filtering
provide a decent STATIC subnet to allow customers to route their traffic
5:1 download/upload ratio
tech support that speak english and competent (yes mr wilkinson, if you ping our special address of 127.0.0.1 it will confirm there is nothing wrong with our network). Fool it is the loopback address.

Re: VM price increase
 

Customer loyalty does not exist as a matter of course anymore.

I wanted to upgrade from my iphone to Samsung Galaxy S3 (by the way I SHALL be going back to iphone as soon as possible - that is another story).

Orange (Who I have been with for 8 years) said, fine, you can upgrade for £50 for the phone, £36.99pm and we will give you £50 cash back in 3 months time. (Clearly to deter people nicking phones and not paying the bill).

So anyway Three were offering the same deal except 15gb of internet instead of 500mb and the phone for free.

Quick call to orange, I'd like to cancel my contract please...."Can we ask why sir?" My reply: "Of course, Three are offering me a much better deal".

They ask me what I'd like, I come in with a ridiculous deal - "I want the S3 for free, 1gb of internet, 600 minutes, unlimited texts and to only pay £28pm" - To which the reply was, "Okay sir, just to confirm, that would be a 24 month contract, are you happy with that? If so the phone will be with you tomorrow".

Morale of the story, complain, threaten to cancel and get the better deal. Unfortunately it seems so much more work is put into obtaining new customers (in the knowledge that they will leave to get a better deal asap) than retaining loyal customers.

Three seem to be the network to go with at the minute in terms of value for money (at face value at least - I have no idea as to the quality of the network).

Wouldn't it be nice to find a company that just offers you the best they can do, just because. (Of course this is arguable bad business).