SV650.org - SV650 & Gladius 650 Forum - Anyone had problems with British gas?

Quote:

Originally Posted by CoolGirl (Post 1321004)

good - that puts you in a strong postition for when they do sort themselves out. Keep a record of everything - names, numbers, length of calls etc. Tenacity is the key.

I had a similar issue with Virgin Media messing up my switch to one of their new packages. Eventually, after 5 months and having dealt with monkeys who 'lost' my records, didn't pass messages on, had never been heard of and wouldn't investigate why previous complaints hadn't been dealt with, I escalated it to the CEO's office. They couldn't do enough to sort it all out, esp after I threatened to complain to the telecoms regulator.

I ended up a couple of hundred quid better off one they'd refunded my costs, and every time I have a query I go to the top of the queue. I have a named contact in the CEO's office who will jump if things don't go right. It wasn't about getting any money out of them, just getting the service I'd asked them to provide at the price they'd advertised.

Thanks Coolgirl. I've been onto them tonight and spoke to someone who couldn't believe the way I've been treated she took all the reference numbers and meter serial numbers from me and promised to phone back in 2-3 days. I live in a new build area and it looks like all the meters have been registered to my address:( so I'm receiving all the bills! If I don't get a call with it all sorted by Monday I'm going to write to the highest person I can find. TBH it's not a huge problem and my gas account is sorted but it's just annoying that I getall this mail from them.