Re: Email to my Triumph Dealer
 

me too. i fecking hate it when i get the

"ive been doing this for years"

"i can tell by feel when ive reached the correct torque"

and lastly

"whos doing this job, me or you" :D

Re: Email to my Triumph Dealer
 

Well I emailed Triumph as somebody suggested explaining the issue very nicely, via a business contact within Triumph who is a really sound guy and kindly forwarded it onto their after sales, because I couldn't find an email address for them


"Long-time no speak, I hope you are well?

I wonder if you can do me a small favour? My 2006 Daytona 955i has a broken Speedo magnet. I have contacted my dealer and they have told me I need a whole new speedo sensor at a cost of £124. I’m not sure I believe this as my old Suzuki you could buy the magnet from a dealer for about £15. It seems to be a very common fault and there must be a high demand for these magnets.

On your website under the ‘contact us’ section, I can’t see an email address for Triumph customer services. Please could you forward this email on, or point me in the right direction of who I should speak to?

Thanks & Best Regards"

the reply that came back was

"From: After.Sales [mailto:after.sales@triumph.co.uk]
Subject: Daytona 955i Speedo sensor



Thank you for your enquiry regarding the speedo sensor on your Daytona 955i. We can confirm that the information supplied by our dealer is correct and that the sensor is a whole assembly. The part number that you would require is T2001110.

We would also like to advise that email is not a medium used for customer contact and that all customer enquiries should be directed through our authorized dealer network.

Regards

After Sales Support Team"

So don't email after.sales@triumph.co.uk if you have a problem folks, because they don't want to hear from you, despite the claim on their website under the Contact Us section “we enjoy hearing from you too”.

Re: Email to my Triumph Dealer
 

humph thats a bit rubbish. on a side note ive had interesting conversations with triumph about frame geometry and obsolete parts in the past.

Re: Email to my Triumph Dealer
 

Sorry RALPH, looks as though they only want "positive fedback". Certainly last year locals that took the line as suggested managed satisfaction.
Sad comment on todays British Manufacturers (generalised) we have your money now go away, customer service the British overall still has not learned it's greatest failing!!

Re: Email to my Triumph Dealer
 

& they wonder why people buy foreign goods. It is strange for the factory to be so negative when the dealers seem so helpful. My local dealer is ace, every time I go there it's always "come in, fancy a coffee? how are things?" He even offered me some toast when I was there last time :)
I think that the factory could learn a few things from them.

It does annoy me when you are told "Oh, thats a common fault mate" Surely, if it's a common fault, then that means that it was faulty at time of manufacture, so should be replaced with something that is fit for purpose. My speedo just stopped working without the wheel being taken out, but now I have put new tyres on I noticed that the magnet has broken up, so will be £125 lighter.

"Common fault mate" :(

Re: Email to my Triumph Dealer
 

Well, I've had to bite the bullet today & buy a new Speedo sensor. £124.20, thank you sir. One good thing, I'll know how fast I'm going lol