Virgin Media Problems???
 

Anyone else having problems with Virgin Media.

Since they took over NTL, I have had nothing but problems.
I cannot access my mail as it keeps refreshing to the login screen.

I cannot contact them as theres no flamin number only a mail facility........like thats gonna help.

My digi box keeps stuttering and freezing, though this might be the age of it, I'm not sure.

Anyone else suffering similar probs??????????

Re: Virgin Media Problems???
 

there crap i have never had such serious problems as i have with NTL & Virgin..

ho hum im ditching them on the get out before the end of march clause cause we ditched ur favourite channels!!

yea!!

Re: Virgin Media Problems???
 

where was that clause? i might do the same

Re: Virgin Media Problems???
 

Because of the whole Sky thing they are not holding customers to the full length of their contracts - but I think you have to contact them to cancel by the end of March.
that said - I phoned them just to query why their Virgin Central Channel wasn't working (there was an area fault that they sorted within the day) and got a pretty good response, discounts etc from them with barely a prompt.

I've found that the customer service from Virgin (as opposed to NTL - which let's face it couldn't have got any worse) to be on top form.

If you ring their main number you can get through to someone who specifically deals with thier internet service, or TV etc.

Re: Virgin Media Problems???
 

Just to add a little balance, I never had anything other than great service from ntl over about 10 years.

Too early to say about Virgin Media.........but we did phone them last week and they offered us a number of deals on our exisiting package, including £6pm off our two £18pm broadband connections for 6 months, free evening and weekend telephone calls for a month and £3.95 thereafter and they knocked a few £s off the TV package too.

I'll test their service this evening when I tell them that one of our two digi-boxes is fubar.

Re: Virgin Media Problems???
 

My Virgin.net speed has dropped 500KB since they went to VM. I have been with them for 4 years, and to date never had any trouble at all.

Re: Virgin Media Problems???
 

Having already gone upto 20Mb with VM I now got a nice letter today to say they are increasing my monthly cost to £37. Nice not.

The 20Mb is actually about 16Mb, but nice to now have 760Kb upload. However, after 4pm and weekends I am lucky to get 2Mb. The internet in the UK is too congested and the pipe owners need to spend money. I get better speed test results out of amsterdam than I do london.

Telephone customer support is crap the legacy of NTHell. However for good cusomer support use the blueyonder.support.access.hi-speed newsgroup. Dont worry about in being blueyonder it is the support for all the VM empire and their are some good techies manning it.

Re: Virgin Media Problems???
 

I got VM for TV, internet and phone calls, never had any problems with them and my email is working fine. When I called them about cancelling so I could get sky fitted they cut my monthly phone bill in half so I would stay with them :)

Re: Virgin Media Problems???
 

my phone line is not working and I phoned on saturday night. cant get an engineer out until wednesday. with telewest I usually got an engineer out within 36 hours.

but im getting free internet just now. phoned telewest about xmas saying i couldnt afford it any more and she gave me it free for 6 months to see if finances improve. if finances improve i just phone them and they start charging, if not they remove the service and if I want it back have to pay a connection fee. lovely people.

Re: Virgin Media Problems???
 

I phone them to 'see if I am on the best package for me' - got upgraded to XL TV & 4 mb broadband at no extra charge, which was nice ;)