Re: Gripe of the day - What is yours?
 

Well said

Re: Gripe of the day - What is yours?
 

Trouble is for every 1000 people who get fantastic service and care from the NHS you read one report in the papers about the person where the NHS 'failed' them, and often we don't hear the whole story either. While I'm glad and lucky to have my BUPA cover through work for the non life threatening stuff, when you really need them you cannot beat the NHS and my dad would not be here if it wasn't for the most state of the art cardio intensive care he received last year. Many of the nurses were not British. They said they could earn far more in the private sector in the USA but wanted to spend time working for the NHS as the experience was the best thing they could put on their CVs. What a shame we don't pay our nurses, be they British born or here to gain more experience, a decent wage.

Re: Gripe of the day - What is yours?
 

Unfortunately true. In emergency and critical care they are truly fantastic, but when it comes to preventive, informational or post-operative care they can and do let themselves down frequently. My mum who was not told about the shoes she'd need to wear after her bone fusing after a bunion op went wrong, or my grandmother who was never called in for varicose vein surgery on her other leg, to my daughter who was fourth on the list for maxilo facial surgery last week and was told to go home as they'd run out of time to see her, despite being in the waiting room EIGHT hours from seven in the morning... Sometimes their systems and procedures are laughable, sometimes they try to do too much and fall over, either way you read about something in the paper every week, which is a shame as the staff on the cancer ward where my aunt finished her life earlier this year were superb.

Re: Gripe of the day - What is yours?
 

As always it's management that need a kick up the back side to sort out business process....

Re: Gripe of the day - What is yours?
 

My boss has gone on vacation (Yippee)


But I only found out when an email bounced back his out of office, telling folk to contact me.

I am his formal deputy and should expect to step into his shoes as required. But a heads up with a 30 minute hot topic discussion as we normally do in these circumstances would have been nice.

Re: Gripe of the day - What is yours?
 

Give yourself a pay rise in his absence.

Re: Gripe of the day - What is yours?
 

MRI people forgetting to book my eye x-ray before the scan, again!!!

Re: Gripe of the day - What is yours?
 

Courier drivers (UPS & Parcelfarce) who ring my doorbell & then straight away bang on the door.

I feckin heard you the first time

Re: Gripe of the day - What is yours?
 

try being a delivery driver first before you make that comment.

Re: Gripe of the day - What is yours?
 

I almost always ring and knock, often you cant hear the bell from outside and so don't know if it's even working. Quite a lot of them don't.

It's pretty annoying to have stood somewhere for 5-10 mins only to find out the bell doesn't work. It's even more annoying for a customer not to get a service because they didn't hear the door.