Why does everything have to be so complicated these days
 

Trivial in the bigger scheme, but irritating in the smaller scheme

Me:
Dear Sirs
Re. Policy #########, expiry 29/11/2009
Please be advised I do not wish to renew this policy, and so it should be terminated on expiry but not before.
Regards
the white rabbit

Them:
Dear Mr the white rabbit,
Thank you for your e-mail,
Due to data protection we will need you to call the centre on 0800 056 7908 to speak to an agent to cancel the policy from renewal date.
I have tried to call you but was unable to find a contact number on the policy.
Kind regards,
Zurich Connect Customer Services


ARRRRRRRRRRRRRRRRRRRRRGGGGGGGGGGGGHHHHHHHHHHHHHHHH HHH!

How on earth does the Data Protection Act mean you can't tell someone something by email. Isn't it to protect ME? Or would they rather just speak to me, for some reason that will waste at least 5 mins of my time I guarantee it?

Mind you, could have dealt with it in the time I have taken to moan about it. Doh!

Re: Why does everything have to be so complicated these days
 

maybe they do that because u may not bother calling and continue with your policy

Re: Why does everything have to be so complicated these days
 

and this is a problem,,, why?

personally i would inform them in writing to.

Re: Why does everything have to be so complicated these days
 

I did, via an email :rolleyes:

Its yet another waste of all our time, and I am sure bull****.

Re: Why does everything have to be so complicated these days
 

Some places let you do your business by e-mail but probs only if you agree to it over the phone, after security checks.

What's wrong with security checks anyway? They're a bit extensive but i can't really argue against them.

Re: Why does everything have to be so complicated these days
 

They want to speak to you so they can try to persuade you to continue the policy.

Re: Why does everything have to be so complicated these days
 

Of course! Prize to Mr Madness ;)

Re: Why does everything have to be so complicated these days
 

But I am not trying to get anything from them, I am trying to not get something from them. Is this some new kind of internet scam where, for example a Nigerian (no-fence), calls up and tries to cancel an innocent motorist's insurance policy?

Re: Why does everything have to be so complicated these days
 

yes, but until the uk actually catch up with the digital age properly i'm afraid that there is no substitute for the good old fashioned way..

after all an email does not give them the details that it is actually from you, hence the DPA. just phone the buggers, what you scared of them selling you another insurance policy or something?

if your insurance is a rolling contract then without your consent to stop the contract it will roll over onto a new one. which will be your fault.

Re: Why does everything have to be so complicated these days
 

I get fed up with using menu systems, being played music and speaking to idiots.