Big Up HG (Slough)
 

I've jus had a call from Colin (Manager) of HG in Slough telling me my Kriega tail pack has arrived.

I want to use it on Sunday, and had little chance of picking it up on Saturday, but Kriega wanted £10 for next day delivery. To be fair, he did say it "may" be Saturday before it comes in, but I knew I could get there if I really had to, it was just a little inconvenient.

So, well done Colin, made a promise, kept to it, and has given me plenty of time to go and get it (I finish at 16:30 on Friday, so I'll get it after work). HG did charge full price (£55) but I don't mind when I good service, and of course, there's no carriage charge :D.

Re: Big Up HG (Slough)
 

I've found that out of all the bike shops I frequest, Hein Gericke constantly comes out tops. I've used a few different branches and all of them have been stirling. Above and beyond expectations. Well done Hein Gericke.

Re: Big Up HG (Slough)
 

They do have the best service in the area - no doubt. Saffa guy called Zak there has an SV - yellow neked. Also consistantly excellent service.

Re: Big Up HG (Slough)
 

I know Zak, he was up the Ace one evening and he wanted to have a sit on my 'Blade (obviously has taste). He and Colin are both great and provide excellent customer service.

They did have a guy in there that didn't last very long, he kept trying to sell me stuff I didn't want, and his attitude "I know better", which to me, having 25 years plus in sales, was a problem, and I told him and Colin what I thought. So Colin obviously listens to feedback from customers too (although I couldn't have been the only one who complained).

I've used HG in Guildford as well (I think) who were very pleasant too.

Re: Big Up HG (Slough)
 

Long way to go for good service, especially from Slough.

Re: Big Up HG (Slough)
 

Don't make me come up there and slap you!

Re: Big Up HG (Slough)
 

hope you guys dont mind but ive emailed this thread to hg slough as i know theyll appreciate the good feedback :)

Re: Big Up HG (Slough)
 

yeah good ppl in there, go there most of the time, v good service :)

Re: Big Up HG (Slough)
 

Now I'm going to be all embarrassed when I go in there ain't I...

Well I can negotiate discounts for publicity when I get there !

.

Re: Big Up HG (Slough)
 

Closest HG to Guildford is in Farnborough. There is another motorcycle accessory shop in Guildford though.

HG Peterborough are great as well, I got some Oxford products replaced without the reciept, Karen remembered me buying Oxford luggage 2 years ago and sent my faulty stuff back to be exchanged.