Don'ts:
-Wannado
-Tesco
-OneTel
-PlusNet
All of the above mainly because I'm pretty ok with a computer, but on the times I've needed to call them, they have been less helpful than a soggy tissue. OneTel also tried billing me for two months broadband usage, after I'd cancelled the phone line as I was moving out. PlusNet, once have your custom, seem not to care about you, and make it difficult when you want to leave.
I'm currently with EFHBroadband, who have made their mistakes, but it's a relatively new comapny, so they can be forgiven for that (people on the phone that have inadequate training etc).
If you live in the right area, go with cable, get your TV & phone through them as well. Usually a good sized saving to be had, and I'm told all the cable companies have good customer service (to the extent of NTL paying for my mate to have a new front door when their engineer balls'd up the install, could of got away with the frame only, but NTL's response was pretty much "No, it's ok, it was our fault, we'll fix it properly).
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