thedonal

I agree Viney- though from maintenance experience since the crash, the front tyre hasn't gone down nearly that much despite a lot of miles and a couple of potholes. I do completely accept my responsibility in checking/maintaining tyre pressures, but am certain they weren't right off the forecourt, and given the difference when they were corrected, the lack of steer was more of a problem than my riding skills.

I use Les Kibble in Twickenham for anything now, brother and others recommended him-he is clearly a reliable and decent chap and good at what he does, even Apex accepted his reputation when I did complain about the tyre pressures.

I accept people having a bad day (I'm actually a VERY forgiving and reasonable person- sometimes to a fault)- but I've worked in customer services/sales for over 10 years of my life and know how you speak to customers. He has shown signs of the attitude before- gets very defensive when you start either criticising or pushing an issue- and responses aren't exactly consistent with previous statements either. Clearly doesn't have any listening skills either. My biggest issue here is with his attitude- that's what's left me with the nasty taste in my mouth- the issues with the bike can be sorted, but it would take a lot of work to mend the bad words. I wasn't even rude to him!