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timwilky · 01-10-07, 09:39 AM

So. On Friday, I cancelled a direct debit repayment on a loan my wife had taken out as the PPI will be repaying it.

We drove to her branch today, cancelled the direct debit and was advised £325 was withdrawn from her account today. and to reclaim it we need to use the in house phone system. After 20 minutes of in a queue we walked out and tried to do it from home.

So apparently I cannot claim a direct debit indemnity the day the money has gone out. I have to do it tomorrow. I am not in the country tomorrow. I need to go back to the branch I have left and fill in a claim.

Why could they have not told me that in the bloody branch, another 10 mile drive, another parking fee.

Finally. WTF do banks not employ English speakers on their help desks. This Indian gentleman was terrible. I felt like asking him to speak French as I could not be worse than his English and I might then be able to understand him

01-10-07, 09:39 AM	#1
timwilky Member Mega Poster Join Date: Mar 2004 Location: Not in Yorkshire. (Thank God) Posts: 4,116	Abbey National, worst bank? So. On Friday, I cancelled a direct debit repayment on a loan my wife had taken out as the PPI will be repaying it. We drove to her branch today, cancelled the direct debit and was advised £325 was withdrawn from her account today. and to reclaim it we need to use the in house phone system. After 20 minutes of in a queue we walked out and tried to do it from home. So apparently I cannot claim a direct debit indemnity the day the money has gone out. I have to do it tomorrow. I am not in the country tomorrow. I need to go back to the branch I have left and fill in a claim. Why could they have not told me that in the bloody branch, another 10 mile drive, another parking fee. Finally. WTF do banks not employ English speakers on their help desks. This Indian gentleman was terrible. I felt like asking him to speak French as I could not be worse than his English and I might then be able to understand him __________________ Not Grumpy, opinionated.