I was appalled that after electronically submitting my previous insurers details at registration, that I (the paying customer) have to get proof of NCD and then send it onto ebike (got a letter from ebike saying that I haven't sent it off yet).
Two things really
1. Why are they not doing this all electronically anyway?? the more unscrupulous could concoct a letter themselves.
2. Similar to above, even if paper is needed, why are they not doing this themselves?? Surely going direct would not only make it less likely for the customer to deceive, but relieving the paying customer of this burden and added expense ... (phone call, envelope, postage etc)
finally in this day and age of computer connectivity and the fact ebike is computer based, what about the trees that are being felled to provide paper proof of NCD for no good reason??
I sent a snotogram email to ebike customer care and will phone them on Monday ...
I will obviously get and send the NCD, but am appalled I have to do so!!
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{and RELAX Blue_!!}
