[fizzwheel]

If the cleaning routine hasnt worked, then take a bit of wet kitchen roll and gently wipe it over the head on the printer itself ( if it has one ) and generally give the place where the catridge slots in a wipe over to.

Then try the cleaning routine again. If that doesnt work, then try a new cartridge, I hate those damn refill kits they never used to work and would give problems like you have or would just end up plastering the works with ink.

If that doesnt work then its probably FUBAR.