Quote:
Originally Posted by Davido
I always find talking to people reduces the prices and the computer is for people who can't be bothered to haggle (if they wanted to talk to a person they would have rung and not used a pc) so they make the computer prices higher.
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Not always. I was looking for car insurance a year ago. Got my renewal and wasn't happy so I phoned around and got some cheapr quotes. Rang the original company back, asked if they'd match it and they said no.
So, went onto confused.com and got a quote £50 cheaper than
any of the places I'd just phoned. The company offering this quote was....
...the original company who'd refused to budge on price!
What I think's happening isn't that insurance companies are illogical, it's just that their call centre staff are simple drones who do what the computer tells them. And as we all know, computers have minds of their own.