[Gazza77]

Originally Posted by krhall

Last night got a call about 8pm from the Barclays Fraud Centre (India), after I verified they were who they said they were.

They informed me "they had picked up some strange activity on my account and could I confirm the last few transactions?"

I did and confirmed that the last transaction was my service on the bike and the 4 vodaphone ones for £50 each, weren't mine.

They said that 2 had been declined and that if the other 2 appeared to contact customer services and tell them and the money would go back in. They also told me to cut the card up and they would order me a new on, which would be with me in 5-7 days.

All in all, apart from a couple of tricky language situations a very positive experience.

This morning I called customer services as told to report the issues in my account, again India.

They said not to worry they'd sort it, so I thought I would order a new pin for my joint card, just to tide me over until my card turns up. I am told 5-7 days, so it's not going to help much, but it is my fault for not remembering it.

In parting the woman tells me she is "going to send me a backup card free of charge just in case".

"Ok" I said "what is this card for then?"

"Sir it is a Platinum card, you can use in the meantime!"

"Isn't that a credit card?"

"Erm well er yes but you don't have to use it and it is free!"

"No thank-you I don't want a credit card."

"It is free sir......."

"Thank-you very much but I really do NOT want one."

End of conversation, but is that out of order or what?

Now should I complain or just get a life?

I'd see what happens. If they send you one, and you haven't signed a credit agreement for it, the possibilities are endless.