Re: Why does everything have to be so complicated these days
I suspect their legal department has (legitimate) concerns about the legality of e-mail as a means of delivering instructions to them. There are too many ways to forge headers and generally **** around with e-mail.
If they get a phone call, with your voice and identification information recorded on their system (remember, your calls may (read WILL) be recorded) they would be in a much stronger position if you subsequently denied the instruction, presumably because a claim was being made.
So, I'm afraid you're stuck with their stupid call handling system.
Keith.
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