My rant gets bigger today. I set up a new policy with hastings for just under £340, and called Swinton on Saturday to tell them where to stick their quote (although perhaps a little more politely). I was then advised that I couldn't unless I paid an additional £25 for the honour, completely contradicting what I was told two days earlier. After a 5 min argument, I told them to leave it running, and instead have written a formal complaint, along with returning the docs and telling them to cancel the policy.
Got my new docs today, and they show the bike as being registered in 2005 on a 10 plate. Obviously that would be an impossibilty, so I called Hastings to ask for it correcting. After being passed from pillar to post I was told that it would cost me £43 to correct! This is despite the fact that their website shows the bike as being registered in 2010! They are blaming the comparison site I initially used, despite the fact that it doesn't ask for when the bike was registered if you put the reg no in. I was given the choice of cancelling and paying to do so, pay the premium, so not really much of a choice. Another formal complaint heading to insurance-land, and if I don't get positive answers to them both, I'm sorely tempted to refer both of them to the ombudsman.
