Quote:
Originally Posted by yorkie_chris
Might be worth investigating whether a breakdown policy you may be wanting to contest is a sort of insurance scheme that would be regulated by the insurance ombudsman.
What's occurring?
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I put in a complaint with Endsleigh break down as CMG came out to our flat battery and broke our bonnet catch, I put in a complaint and was told it would take 4 weeks to complete and I would here from them on 27/12, now it's been 5 weeks and i'm being told it's going to take another 2 weeks until I hear something with no explanation. so i wanted to checked their governed rules around complaint handling times.