[Paul the 6th]

cheers for the feedback guys - I'll double check with the missus what her insurance company told her to do, I always thought that in this case, I'd just ring up my insurance company and say "eyup, someone's prang'd my car, sort it out will ya" and that'd be the end of it.... but it sounds like they've told her to contact this guys company hence where we are with it all now.