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Old 31-05-19, 09:52 AM   #7320
pookie
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Join Date: Jul 2004
Location: Essex
Posts: 938
Default Re: Gripe of the day - What is yours?

HMRC - where do I start
Joe P: CAn I enquire where my refund has gone?
Them: Its been paid to your bank account
Joe P: Err no it hasnt appeared
Them: Oh yes it has theres a reference and everything
Jop P: Still nope cant see it
Them: Have you checked ?
Joe P: Still no. Can you tell me which account you have registered?
Them: Err no cant do that. Have you checked your account?
Joe P: Hmm maybe if you tell me which account you have I can check? I cant see the bank details on the online portal. How can I change them?
Them: You have to fill in a form. I can direct you.
Joe P: Could you send the details via email as I haven a pen handy
Them: No cant send emails. You can find the 434 form online
Joe P: Ok
Them: Just google VAT form 434
Joe p: Cheers . Can I change the address on file?
Them Yes you can but you need to fill a form
Joe P: Whats plastic and goes click?
Them: Huh?

** the last part was artisic license but you get my frustration after waiting for 20mins on hold
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Last edited by pookie; 31-05-19 at 09:54 AM.
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